usedtobeimportant

Supposed to fly BWI to fra tonight was told it's cancelled by Condor push back an entire day. What are my options for compensation I've already booked another airline flying tonight.

craigthemif

Lawyer up. Condor are notorious for not paying compensation, and they will fight tooth and nail to not pay for the ticket on another airline.

Mwenenzi

EC261 compensation is fixed. Duty of care applies. Nothing to do with "pay for the ticket on another airline."
When you told Condor you will not be on rescheduled flight, what did they say? Offer of a full refund? Just no showing the rescheduled flight would not be good.

Many threads on EC261 (EU261)
The BA thread is a little more measured & balanced than others
The 2019 BA compensation thread: Your guide to Regulation EC261/2004

Another:-- EU 261 Compensation

Often1

1. Cancellation / Delay Compensation - Unless the underlying reason is an "extraordinary circumstance" you are due cash (equivalent) compensation of EUR 600. An extraordinary circumstance would generally be weather or air traffic while a mechanical would almost never be extraordinary. Why was your flight delayed/cancelled? That will be important to determine.

2. Rebooking - You have the right to rebooking now, at a later date, or a full refund to your original form of payment. At your option. Generally is smart, if the new departure is not to your liking, to do the research and propose the alternatives. If you have simply gone off and booked something else on your own, make certain that you cancel your Condor ticket before its new departure time and specify that you want a refund.

3. Duty of Care - While not likely significant in your situation, you would have been due a hotel & meal vouchers (or reimbursement) had you been delayed overnight. Perhaps there is a meal involved in your delay, but seems not significant.

You may, if it comes to it, turn your claim over to a claims agency. But, the bottom feeders work on a contingency of 25-33%, so you are giving up a great deal for little work. No need to do that just yet.

craigthemif

It's all well and good citing textbook EC261. Condor will require a lot more legal pressure than sending in some forms online and if the OP said "screw this I'm booking my own flights" without talking to Condor then it becomes exponentially more difficult to claim anything at all, even a refund...

Often1

The refund is the easy part. Seven days -- just to pick a reasonable number -- after the request for the refund is made, simply file a chargeback dispute with your card issuer (bank), citing the EC 261/2004 provision. These things are pretty routine and it puts the shoe on the carrier's foot to demonstrate that no refund is due. More than likely, Condor does nothing and a temporary credit becomes final. Definitely no reason to pay contingent fees for that.

usedtobeimportant

Condor said they would only fly me out the next day which was unacceptable. So I cancelled their ticket for a full refund (or so they tell me).

Am I due compensation? Condor kept said no but that doesnt to be in the 261 wording.

notquiteaff

I had zero push back from Condor when I requested EC261 compensation for a downgrade (C->E+) last year.

craigthemif

That's a pretty clear case though. It would have been more enlightening to see whether you could insist on waiting for a J seat and then claim compensation.

I met some people on a bus to the aircraft who had been involuntarily downgraded and were bluntly told to accept the downgrade (no 75% refund, but just the fare difference) or to stay at home. I suspect they would have won in court later, but obviously didn't want to ruin their holidays.

Fabo.sk

In case of downgrade, you don't get compensation, but reimbursment of part fare.

Often1

Arguing with airport staff about the vagaries of EC 261/2004 is pointless (other than rebooking). No airport agent can definitively tell you what, if anything you are due,

The downgrade reimbursement is a bit different. One does not have any right to wait for the next flight with cabin availability, but carriers will allow it as it seems inherent in the COC. However, there is no duty of care during that time period nor is any delay occasioned by that choice compensable. If one is downgraded, one is due reimbursement of 75% of the base segment fare (for Type 3 flights) and that is it.

usedtobeimportant

Cancelled ticket (options given were not viable). Rebooked on another airline.

Am I due compensation?

Fabo.sk

You haven't told us why was the flight cancelled.

usedtobeimportant

DE 2075 was supposed to fly BWI to FRA at 7:45pm on Saturday night. On Saturday the morning they sent me an email saying the flight was delayed until *Sunday* 3:00pm. My meeting was Sunday afternoon. I called up and asked what are the options for flying on Saturday night and was told there was none and the only option was to cancel the ticket.

So I flew Turkish Airlines to MUC on Saturday night instead and had to drive from MUC to Frankfurt.

So am I due compensation due to the 20 hour mechanical induced delay?
Can I claim other expences such as the cost of the car to drive from MUC to FRA?

Thanks!

Fabo.sk

If the flight was not cancelled, but given a long delay, and you decided not to take it, it is questionable whether you have right to compensation. If the reason is mechanical, you might be, but it might be an uphill battle.

Since you decided to take your own route there, you can not claim any expenses, either the ticket on TK or the cost of car, only to reimburse the cost of original ticket.