Norwegian Air stability through summer?
May 14, 2020, 4:05 pm
#706
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Location: PVG, FRA, SEA, HEL
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FYI, regardless of what people may think of him, Michael O'Leary (CEO Ryanair) gave an interesting interview on BBC the other day, saying that in a usual month, they processed around 10000 refunds with full staff in that department. As of April, they have 30 Million refunds so far to process, with about 10% of that staff working because of lockdown. The numbers sound plausible.
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
May 14, 2020, 4:22 pm
#707
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Join Date: Jul 2011
Location: Tokyo
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This is BS!
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
But they still put all the usual resources in to fighting charge backs. Based on their normal business model, I would imagine that is a department that has always been very well built.
May 14, 2020, 4:34 pm
#708
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Join Date: Mar 2008
Location: Netherlands
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Posts: 28,729
This is BS!
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
Besides, it is in Ryanair's own interests to prioritise and deal swiftly with such queries from a credit card company, as these companies have the means to withhold monies.
May 14, 2020, 8:17 pm
#709
Join Date: Jan 2010
Posts: 9,307
This is BS!
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
May 21, 2020, 9:53 am
#710
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Norwegian Air's lessors including China's BOC take main ownership
Lessors including China’s BOC Aviation are now the biggest shareholders in Norwegian Air after the budget carrier completed a debt restructuring and secured a long-sought credit guarantee from Norway’s government.
https://nationalpost.com/news/canada...main-ownership
May 21, 2020, 11:06 pm
#711
Join Date: Feb 2002
Location: Los Angeles, AA Plat 2MM, DL GM
Posts: 131
May 22, 2020, 1:33 am
#713
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May 23, 2020, 7:37 am
#714
Join Date: Dec 2016
Location: Prisoner of EWR
Programs: Lifetime AA Plat, UA status-less after 15 years
Posts: 149
We just started to get refunds as well. Cancelled on May 4, refund requested May 4, first refund to CC was on May 21. Still 2 more legs, but got the first leg so far.
May 23, 2020, 9:36 am
#715
Join Date: Apr 2020
Posts: 2
I also received refund this week from May 2-18 SFO-BCN-SFO flights. Norwegian cancelled and I requested refund on 4/7. I received email that they processed my refund on 5/19 and credit card shows credit dated 5/20. Friends who I think cancelled well before me and before Norwegian cancelled received refund and refund email a week or so ahead of me. I had joined Facebook group Norwegian Airline Experiences from Hell where it seems like a lot of people received refunds this week, but there are also people with mid-March cancellation who have not.
May 23, 2020, 2:45 pm
#716
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Location: PVG, FRA, SEA, HEL
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Which they may not have a great interest in doing. As the department handling and disputing charge backs are probably also quite busy at the moment. FR will deploy the resources where they see the greatest benefit for FR.
However, keeping the chargeback department fully staffed with full system access shows that FR and MOL are lying.
FYI, regardless of what people may think of him, Michael O'Leary (CEO Ryanair) gave an interesting interview on BBC the other day, saying that in a usual month, they processed around 10000 refunds with full staff in that department. As of April, they have 30 Million refunds so far to process, with about 10% of that staff working because of lockdown. The numbers sound plausible.
May 23, 2020, 7:27 pm
#717
Join Date: Jan 2010
Posts: 9,307
Responding quickly to chargebacks does not mean the department is fully staffed, and the number of chargebacks received may be an order of magnitude lower than refunds anyway making it easier to keep staffed.
May 24, 2020, 12:56 pm
#718
Join Date: Jul 2001
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I also received refund this week from May 2-18 SFO-BCN-SFO flights. Norwegian cancelled and I requested refund on 4/7. I received email that they processed my refund on 5/19 and credit card shows credit dated 5/20. Friends who I think cancelled well before me and before Norwegian cancelled received refund and refund email a week or so ahead of me. I had joined Facebook group Norwegian Airline Experiences from Hell where it seems like a lot of people received refunds this week, but there are also people with mid-March cancellation who have not.
Jun 1, 2020, 11:11 pm
#719
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Norwegian Air unsure over pandemic recovery timing
Published: May 28, 2020
Norwegian Air Shuttle ASA said Thursday that it is unclear how the coronavirus pandemic will continue to develop or when the airline industry and the company will recover to baseline levels.
In a trading update, the budget carrier reported a first-quarter pretax loss of 3.28 billion Norwegian kroner ($331.7 million) from a loss of NOK1.98 billion as revenue fell 19% to NOK6.51 billion, amid an abrupt drop in demand due to Covid-19 in mid-March, significant effects from currency revaluations and unrealized losses on jet-fuel hedge contracts.
https://www.marketwatch.com/story/no...ing-2020-05-28
Published: May 28, 2020
Norwegian Air Shuttle ASA said Thursday that it is unclear how the coronavirus pandemic will continue to develop or when the airline industry and the company will recover to baseline levels.
In a trading update, the budget carrier reported a first-quarter pretax loss of 3.28 billion Norwegian kroner ($331.7 million) from a loss of NOK1.98 billion as revenue fell 19% to NOK6.51 billion, amid an abrupt drop in demand due to Covid-19 in mid-March, significant effects from currency revaluations and unrealized losses on jet-fuel hedge contracts.
https://www.marketwatch.com/story/no...ing-2020-05-28
Jun 2, 2020, 8:24 am
#720
Join Date: Jul 2001
Posts: 3,975
I was hearing different things about how long to allow for the refund to come through before contacting Chase. I finally contacted them on April 23 for a cancellation done March 12 (I declined a change of departure airport on the same day that DY cancelled Rome service). Although the contact was done in the Secure Messages area of Chase, an email today notified me of a reply in their Statements & Documents area. It said they're researching the matter and to save any relevant documents (Norwegian, well after the cancellation, let me call up and save a document with the reservation showing the flights as cancelled).
The Chase email includes "You do not have to pay for any disputed amount(s) while we research the dispute." Even though that was paid months ago, it helps solve one mystery. My mid-April statement had a balance, and nothing was credited back since then, but when I paid at the end of the month as usual, the site said no payment was due. I paid the statement balance anyway, worried that they were tricking me into owing interest. I see that I didn't owe it because of the amount in dispute.
The Chase email includes "You do not have to pay for any disputed amount(s) while we research the dispute." Even though that was paid months ago, it helps solve one mystery. My mid-April statement had a balance, and nothing was credited back since then, but when I paid at the end of the month as usual, the site said no payment was due. I paid the statement balance anyway, worried that they were tricking me into owing interest. I see that I didn't owe it because of the amount in dispute.