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Norwegian Air stability through summer?

Norwegian Air stability through summer?

Old May 13, 20, 6:31 pm
  #706  
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Originally Posted by Tino View Post
I had the next-to-cheapest one-way fare for $201 plus $29 tax, $70 for baggage allowances and $12 for illness cancellation protection (I don't expect to get that back). I have no idea what fare class that was. I also booked mine on a Chase CC, so I guess we will see who gets their money first. I clicked the cancellation link, put in my name and conf # and it gave me a refund option (below the very prominent credit option), so I'm not sure why you are not being offered the same thing.
Followup: The flight was cancelled and refund request processed on May 4. On May 11, I initiated a chargeback with Chase and the temporary credit immediately appeared in my account. Now the ball is in their court...
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Old May 14, 20, 4:05 pm
  #707  
 
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FYI, regardless of what people may think of him, Michael O'Leary (CEO Ryanair) gave an interesting interview on BBC the other day, saying that in a usual month, they processed around 10000 refunds with full staff in that department. As of April, they have 30 Million refunds so far to process, with about 10% of that staff working because of lockdown. The numbers sound plausible.
This is BS!
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
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Old May 14, 20, 4:22 pm
  #708  
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Originally Posted by warakorn View Post
This is BS!
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
To some extend, MOL is right, their processing capacity is probably not built for this situation. However, rather than try to increase capacity in the refund process they just let it flow.

But they still put all the usual resources in to fighting charge backs. Based on their normal business model, I would imagine that is a department that has always been very well built.
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Old May 14, 20, 4:34 pm
  #709  
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Originally Posted by warakorn View Post
This is BS!
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
When an airline is contacted by a credit card company about a chargeback, they are going to access, or be quickly elevated up to, someone far higher up in the company than the worker bees on the lowest rung, busy processing refunds or dealing with mundane customer queries.

Besides, it is in Ryanair's own interests to prioritise and deal swiftly with such queries from a credit card company, as these companies have the means to withhold monies.
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Old May 14, 20, 8:17 pm
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Originally Posted by warakorn View Post
This is BS!
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
Different department altogether.
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Old May 21, 20, 9:53 am
  #711  
 
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Norwegian Air's lessors including China's BOC take main ownership
Lessors including China’s BOC Aviation are now the biggest shareholders in Norwegian Air after the budget carrier completed a debt restructuring and secured a long-sought credit guarantee from Norway’s government.

https://nationalpost.com/news/canada...main-ownership
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Old May 21, 20, 11:06 pm
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Originally Posted by 1999driver View Post
It has been a while now, but have you gotten your refund?
Yes, we received full refunds for both legs of our cancelled flights about two weeks after receiving email notice from the airline that refunds would be coming.
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Old May 22, 20, 1:15 am
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Different department altogether.
Well, then this other department seems to be well-staffed and has access to all the relevant systems -> hence, FR could reshuffle them.
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Old May 22, 20, 1:33 am
  #714  
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Originally Posted by warakorn View Post
Well, then this other department seems to be well-staffed and has access to all the relevant systems -> hence, FR could reshuffle them.
Which they may not have a great interest in doing. As the department handling and disputing charge backs are probably also quite busy at the moment. FR will deploy the resources where they see the greatest benefit for FR.
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Old Yesterday, 7:37 am
  #715  
 
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Originally Posted by Umbrella View Post
Yes, we received full refunds for both legs of our cancelled flights about two weeks after receiving email notice from the airline that refunds would be coming.
We just started to get refunds as well. Cancelled on May 4, refund requested May 4, first refund to CC was on May 21. Still 2 more legs, but got the first leg so far.
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Old Yesterday, 9:36 am
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I also received refund this week from May 2-18 SFO-BCN-SFO flights. Norwegian cancelled and I requested refund on 4/7. I received email that they processed my refund on 5/19 and credit card shows credit dated 5/20. Friends who I think cancelled well before me and before Norwegian cancelled received refund and refund email a week or so ahead of me. I had joined Facebook group Norwegian Airline Experiences from Hell where it seems like a lot of people received refunds this week, but there are also people with mid-March cancellation who have not.
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Old Yesterday, 2:45 pm
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Which they may not have a great interest in doing. As the department handling and disputing charge backs are probably also quite busy at the moment. FR will deploy the resources where they see the greatest benefit for FR.
Of course.
However, keeping the chargeback department fully staffed with full system access shows that FR and MOL are lying.

FYI, regardless of what people may think of him, Michael O'Leary (CEO Ryanair) gave an interesting interview on BBC the other day, saying that in a usual month, they processed around 10000 refunds with full staff in that department. As of April, they have 30 Million refunds so far to process, with about 10% of that staff working because of lockdown. The numbers sound plausible.
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Old Yesterday, 7:27 pm
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Originally Posted by warakorn View Post
However, keeping the chargeback department fully staffed with full system access shows that FR and MOL are lying.
Responding quickly to chargebacks does not mean the department is fully staffed, and the number of chargebacks received may be an order of magnitude lower than refunds anyway making it easier to keep staffed.
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Old Today, 12:56 pm
  #719  
 
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Originally Posted by STony View Post
I also received refund this week from May 2-18 SFO-BCN-SFO flights. Norwegian cancelled and I requested refund on 4/7. I received email that they processed my refund on 5/19 and credit card shows credit dated 5/20. Friends who I think cancelled well before me and before Norwegian cancelled received refund and refund email a week or so ahead of me. I had joined Facebook group Norwegian Airline Experiences from Hell where it seems like a lot of people received refunds this week, but there are also people with mid-March cancellation who have not.
It sounds like Norwegian's disbursing some of their bailout money. Prior to that, I imagine that there wasn't money to cover all of the refunds due.
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