How best to deal with Easy Jet?

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Old Aug 1, 18, 4:26 pm
  #1  
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How best to deal with Easy Jet?

We flew from Gatwick to Valencia on 28 July (U2-8223) and the flight was delayed over 7 hours. The tickets were bought through my US travel agent (not an OTA). I wanted to claim compensation but Easy Jet says that the claim must be submitted by my travel agent; moreover, they say that any compensation will be paid in GBP and transferred to a GBP bank account and not credited to the CC with which the ticket was paid
.
  1. Is it true that I cannot file the claim myself and the TA must file it? I would rather not involve the TA further if it can be avoided.
  2. Is it true that paying into a UK bank account is the only option? What if neither I nor my TA has an UK bank account?
  3. Is booking through a TA detrimental to my prospects for a claim?
  4. What is the best way to deal with this situation?
Thanks for any advice you can provide.
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Old Aug 1, 18, 4:44 pm
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Last edited by Ldnn1; Aug 1, 18 at 5:33 pm Reason: misread
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Old Aug 1, 18, 4:56 pm
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Thanks @Ldnn1 for the prompt response. Yes. I was advised by an Easy Jet phone agent to have my TA file the claim.

Do you know whether EU261 allows for incidental expenses plus the statutory compensation for delays?
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Old Aug 2, 18, 1:16 am
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There is a "Duty of Care" irrespective of whether compensation is due or not. If they haven't provided refreshment vouchers you should be able to claim reasonable, receipted expenses. Keep this seperate from any compensation discussion to prevent muddying the waters.

I've never heard of a TA having to make a claim on behalf of a customer, although it is an option on their claim form. Likewise on the claim form it gives you the option to select a bank account in any country.

Fill it in and see what happens.

https://www.easyjet.com/en/claim/eu261
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Old Aug 2, 18, 5:46 am
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Originally Posted by puchong View Post
  1. Is it true that I cannot file the claim myself and the TA must file it? I would rather not involve the TA further if it can be avoided.
  2. Is it true that paying into a UK bank account is the only option? What if neither I nor my TA has an UK bank account?
  3. Is booking through a TA detrimental to my prospects for a claim?
  4. What is the best way to deal with this situation?
1. No
2. No
3. No
4. Fill out your claim, send it to Easyjet with a copy of all incidental expenses (food, drinks, accommodation) that were due under the duty of care rules and ask them to quickly wire the money into your bank account.
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