How best to deal with Easy Jet?
We flew from Gatwick to Valencia on 28 July (U2-8223) and the flight was delayed over 7 hours. The tickets were bought through my US travel agent (not an OTA). I wanted to claim compensation but Easy Jet says that the claim must be submitted by my travel agent; moreover, they say that any compensation will be paid in GBP and transferred to a GBP bank account and not credited to the CC with which the ticket was paid
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Thanks @Ldnn1 for the prompt response. Yes. I was advised by an Easy Jet phone agent to have my TA file the claim.
Do you know whether EU261 allows for incidental expenses plus the statutory compensation for delays? |
There is a "Duty of Care" irrespective of whether compensation is due or not. If they haven't provided refreshment vouchers you should be able to claim reasonable, receipted expenses. Keep this seperate from any compensation discussion to prevent muddying the waters.
I've never heard of a TA having to make a claim on behalf of a customer, although it is an option on their claim form. Likewise on the claim form it gives you the option to select a bank account in any country. Fill it in and see what happens. https://www.easyjet.com/en/claim/eu261 |
Originally Posted by puchong
(Post 30036904)
2. No 3. No 4. Fill out your claim, send it to Easyjet with a copy of all incidental expenses (food, drinks, accommodation) that were due under the duty of care rules and ask them to quickly wire the money into your bank account. |
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