Originally Posted by Agland

How did they make up for the lost flight? Did they rebook you?

Originally Posted by 123Go

The airline performed as poorly one could...The flight had been cancelled the evening before I was scheduled to fly. I arrived at the airport with carry-on only bags, received a boarding pass from the kiosk (there is no OLCI for this route although there is for other DY routes), I proceeded through security and was stopped at passport control by an agent who told me to wait. She then informed the flight was cancelled and I was escorted out of passport control back to the main terminal with about 7 other people who were in line behind me. By this point there was a long queue waiting for bag check and I was told to wait in that line to rebooked. After about an hour or so we were all told to come up to the counter. Some people were varying degrees of pissed off (they had been on the previous evenings flight and the same mess had happened). They were shuttled to a hotel near CDG (which on the North side of Paris, ORY is on the South). The police were eventually called to keep the peace. The DY agents were actually leased from a staffing company and didnt seem to have a clue what was going on (a few of the girls were even laughing which served to escalate the situation). They eventually asked for peoples passport numbers and made a list of them for hotel bookings. We were told there were 3 different hotels. We were also told that we would receive an email with new flight information. That was the last TATL flight from ORY on the day. The email never came just a text message about a hotline which had been opened to call. I never was able to get through on the phone. You were able however to rebook using your confirm online however the following days flights were sold out and the first available was Tuesday. I was pretty calm during the whole situation as I felt as if I deserved this for flying DY at such a cheap price. I had purchase the ticket using my Chase Sapphire Reserve which allows $500 in food plus hotels for flight delays over 6 hours. I ended up booking my own hotel in Paris after 3 hours of waiting and made way there on my own (As of know they have not yet refunded the $500.) I also rebooked my own flight on AA. As of now 6/27 DY has yet to refund the fare for the flight not flown nor provide compensation of any kind. I filed for EU 261 plus expenses. DY is also impossible to get on the phone...best bet is the online live chat. We shall see if the compensation comes...Will update.

Originally Posted by irishguy28

There is no indication in J S's post that there was a "lost flight"; there is only a point-to-point flight that was 4 hours delayed.

Originally Posted by Agland