Ryanair cancellations due to backlog of staff leave
#91
Join Date: Nov 2000
Location: London
Programs: BAEC Silver, Vietnam Airlines Lotusmiles Platinum
Posts: 2,373
Infrequent Ryanair Pax
As I am an infrequent FR passenger, i can’t say I’ve ever experienced any real issue with FR.
What I have paid for at time of booking has nearly always been exactly what I got from FR.
Occasional delays, the longest being 2 hours, is my worst experience.
Further occasional disagreements with gate staff about my bags, have seen my bags gate checked once, at no cost!
As as long as you are aware of what you should do most passengers will be fine.
As a passenger I am not a FR fan, but I use them as sometimes they really are the best option for me. While onboard I loathe the cheap tacky advertising and multiple announcements, wherein they are not that much different from my other recent carriers of choice, BA, Iberia and Aegean Air.
What I have paid for at time of booking has nearly always been exactly what I got from FR.
Occasional delays, the longest being 2 hours, is my worst experience.
Further occasional disagreements with gate staff about my bags, have seen my bags gate checked once, at no cost!
As as long as you are aware of what you should do most passengers will be fine.
As a passenger I am not a FR fan, but I use them as sometimes they really are the best option for me. While onboard I loathe the cheap tacky advertising and multiple announcements, wherein they are not that much different from my other recent carriers of choice, BA, Iberia and Aegean Air.
#92
Join Date: Jul 2015
Posts: 3
Hey everyone, sorry for a dump question, but I had a flight from Cologne to Berlin, which has been canceled. There was no letter from Ryanair saying I can choose any other airline, so I claimed for a refund and bough ticket for train, the cheapest one of course with a very uncomfortable schedule, although there were Eurowings flights. Ticket is nonrefundable, a bit expensive than Ryanair tickets were, but can I get the money I paid for a train ticket?
#93
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,549
Hey everyone, sorry for a dump question, but I had a flight from Cologne to Berlin, which has been canceled. There was no letter from Ryanair saying I can choose any other airline, so I claimed for a refund and bough ticket for train, the cheapest one of course with a very uncomfortable schedule, although there were Eurowings flights. Ticket is nonrefundable, a bit expensive than Ryanair tickets were, but can I get the money I paid for a train ticket?
You cannot have a refund AND also have them pay for a new ticket (that way, you would travel at no expense to yourself [free ticket], but rather with the receipt of additional money [refund of all monies you paid] in order to make the trip).
As you opted for a refund, you cannot now claim additionally for your train ticket, or even for the fare difference.
[Talk about having your cake and eating it too! Boris Johnson, eat your heart out!
#94
Join Date: Apr 2011
Programs: AAdvantage (Platinum)
Posts: 466
I'd hope that a train from Cologne to Berlin wouldn't cost more than the 250 euro compensation for a cancelled flight (assuming there weren't circumstances that negated this compensation).
I'm still trying to make sense of when Ryanair might be on the hook for hotel expenses. The EU261 letter from Ryanair only mentioned hotels in the context of a flight rebooking (e.g., now flying out the following day) but certain news articles have talked about getting reimbursed for additional/unexpected expenses that resulted from a cancellation (I opted for a refund + 250 euro since the Friday flight was cancelled and the next scheduled flight on Monday would only get me there in time for my return flight).
I'm still trying to make sense of when Ryanair might be on the hook for hotel expenses. The EU261 letter from Ryanair only mentioned hotels in the context of a flight rebooking (e.g., now flying out the following day) but certain news articles have talked about getting reimbursed for additional/unexpected expenses that resulted from a cancellation (I opted for a refund + 250 euro since the Friday flight was cancelled and the next scheduled flight on Monday would only get me there in time for my return flight).
#95
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Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
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You can have a flight cancelled, be rebooked on another carrier, arrive within 3 hours of your original arrival time, and not be due compensation.
Or you can have a flight cancelled, ask for a refund, and that's the end of it! To be due for delayed arrival compensation, you must NOT accept a refund and must NOT rebook yourself, but travel on the airline's re-issued ticket.
#96
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,651
FR COO has resigned https://www.rte.ie/news/ireland/2017...ir-coo-hickey/
At this stage one would have to wonder is it time for MO'L to go also?
At this stage one would have to wonder is it time for MO'L to go also?
#97
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,154
That compensation is for delayed arrival - which may be due to a cancellation of course, but not necessarily - the compensation is never just for "cancellation".
You can have a flight cancelled, be rebooked on another carrier, arrive within 3 hours of your original arrival time, and not be due compensation.
Or you can have a flight cancelled, ask for a refund, and that's the end of it! To be due for delayed arrival compensation, you must NOT accept a refund and must NOT rebook yourself, but travel on the airline's re-issued ticket.
You can have a flight cancelled, be rebooked on another carrier, arrive within 3 hours of your original arrival time, and not be due compensation.
Or you can have a flight cancelled, ask for a refund, and that's the end of it! To be due for delayed arrival compensation, you must NOT accept a refund and must NOT rebook yourself, but travel on the airline's re-issued ticket.
#98
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Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,549
Not to break your theory, but I'd rather rely on what is written in the EC261 - you're somewhat forgetting the paragraphs about 50% reduction of compensation in case the flight is cancelled, but the passenger is transported to their final destination with arrival time not exceeding the originally scheduled time by 2 / 3 / 4 hours.
And certainly not when, as the OP did, they arrange their own replacement ticket [which scenario could incentivise the passenger to book a ticket such that they arrive late with a compensable delay, even if quicker alternatives were available]
#99
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Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,398
Not to break your theory, but I'd rather rely on what is written in the EC261 - you're somewhat forgetting the paragraphs about 50% reduction of compensation in case the flight is cancelled, but the passenger is transported to their final destination with arrival time not exceeding the originally scheduled time by 2 / 3 / 4 hours.
Article 7 (with caveats to reduce by 50%) appears that it doesn't kick in if a cancellation results in arrival less than 2 hours?
Edited: I see compensation at reduced rates is applicable if you are re-routed, but not payable at all if you aren't re-routed.
Last edited by LHR/MEL/Europe FF; Oct 10, 2017 at 6:57 pm
#100
Join Date: Jul 2015
Posts: 3
You can only apply for one or the other - a refund of your ticket, or a brand new ticket at no extra charge.
You cannot have a refund AND also have them pay for a new ticket (that way, you would travel at no expense to yourself [free ticket], but rather with the receipt of additional money [refund of all monies you paid] in order to make the trip).
As you opted for a refund, you cannot now claim additionally for your train ticket, or even for the fare difference.
[Talk about having your cake and eating it too! Boris Johnson, eat your heart out!
You cannot have a refund AND also have them pay for a new ticket (that way, you would travel at no expense to yourself [free ticket], but rather with the receipt of additional money [refund of all monies you paid] in order to make the trip).
As you opted for a refund, you cannot now claim additionally for your train ticket, or even for the fare difference.
[Talk about having your cake and eating it too! Boris Johnson, eat your heart out!
#101
Join Date: Jul 2015
Location: HAG
Programs: ST E+, *G, some hotel gold...
Posts: 7,832
I think there might be mixing of two different things going on.
Hotels, as I understand, are a question of duty to care, and may be also applicable when rerouting at a later date.
Compensation is compensation. That is due if the cancellation is done within 2 weeks of the flight, and an alternative flight is not provided with time difference within the frame outlined (-2/+4hrs or -1/+2hrs depending on timeline).
With regards to the train ticket; I would expect that a train would constitute a rerouting at passengers leisure, at least if Ryanair agreed to such an arrangement.
However the passenger clearly chose to be refunded as far as Ryanair is concerned, that is the end of it.
Unless Ryanair chooses to be good...
Hotels, as I understand, are a question of duty to care, and may be also applicable when rerouting at a later date.
Compensation is compensation. That is due if the cancellation is done within 2 weeks of the flight, and an alternative flight is not provided with time difference within the frame outlined (-2/+4hrs or -1/+2hrs depending on timeline).
With regards to the train ticket; I would expect that a train would constitute a rerouting at passengers leisure, at least if Ryanair agreed to such an arrangement.
However the passenger clearly chose to be refunded as far as Ryanair is concerned, that is the end of it.
Unless Ryanair chooses to be good...
#102
Join Date: Apr 2011
Programs: AAdvantage (Platinum)
Posts: 466
A note to US-based folks: there's apparently no need to provide any bank acct info (SWIFT or otherwise) since they'll just mail you a check from Dublin (in USD currency drawn on a US bank).