Flybe Avios claim
Jun 5, 2017, 11:55 am
#1
Original Poster
Join Date: Nov 2015
Programs: CAMRA GGL (Gold Card Holder/Lifetime membership)
Posts: 727
Flybe avios program, robbing b*******
Well I am lost for words
On 21 April I made a flight with my mother from Doncaster to Berlin. That was one booking, I added the Avios account number for us both (each separate accounts) so Avios were to be credited for the booking.
She returned on the 23rd on a separate booking. I added her Avios number to that booking.
Kept checking and the Avios did not credit, I didn't worry as it said it may take upto 30 days and not to take any further action until after that time.
But now, like 6 weeks and 3 days after the first flight, I went to lodge a claim with FlyBe for the missing avios. I got this message:
And subsequently on the T&Cs it states:
ARE THEY FOR REAL???
You can not claim until after 30 days, and have to claim BY 40 days????? From date of Flight??
This is absolute daylight robbery.....
On 21 April I made a flight with my mother from Doncaster to Berlin. That was one booking, I added the Avios account number for us both (each separate accounts) so Avios were to be credited for the booking.
She returned on the 23rd on a separate booking. I added her Avios number to that booking.
Kept checking and the Avios did not credit, I didn't worry as it said it may take upto 30 days and not to take any further action until after that time.
But now, like 6 weeks and 3 days after the first flight, I went to lodge a claim with FlyBe for the missing avios. I got this message:
We are unable to credit Avios to your account as 40 days or more have passed since completing your flight.
And subsequently on the T&Cs it states:
If you believe that you are due to be awarded Avios for a recent flight that have not been deposited to your account within 30 days of completing your Eligible Flybe Flight, you can contact the Flybe Customer Service team for investigation. You have up to 40 days from completing their Eligible Flybe Flight to query your Avios application. In the event that you do not make a claim within the specified period, any Avios that are not claimed will be lost.
You can not claim until after 30 days, and have to claim BY 40 days????? From date of Flight??
This is absolute daylight robbery.....
Last edited by Prospero; Jun 10, 2017 at 1:04 pm Reason: Rule 16
Jun 5, 2017, 12:10 pm
#2
Join Date: Jan 2016
Location: South East England
Programs: Status with BA Exec Club; KrisFlyer; Hilton Honors; IHG One; Marriott Bonvoy
Posts: 543
and ... relax ...
... the 'consolation' is this, Flybe's earning rate is so abysmal you will earn more Avios using a credit card buying your morning coffee over 30 days. A lot more. You've really lost nothing.
... the 'consolation' is this, Flybe's earning rate is so abysmal you will earn more Avios using a credit card buying your morning coffee over 30 days. A lot more. You've really lost nothing.
Jun 5, 2017, 12:29 pm
#5
Join Date: May 2017
Programs: BA Gold, EK Gold, Hilton Diamond
Posts: 28
I wouldn't bother, they won't credit the Avios and will pass you from pillar to post, I fly with them on key regional routes in the UK and will continue to do so but I don't expect Avios and nor should anyone else.
Jun 5, 2017, 12:33 pm
#6
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
Why should you or anybody else not expect the avios that the flight should entitle you to? If the flight can earn avios then you should expect to receive it.
Jun 5, 2017, 12:40 pm
#7
Join Date: May 2017
Programs: BA Gold, EK Gold, Hilton Diamond
Posts: 28
In over 20 flights on Flybe over the past 6 months, I've received a grand total of zero Avios and when I submit the claim on day 31, I get passed from pillar to post with various excuses which usually end up with me no closer to the Avios I apparently earned, I've given up on the programme as no matter what one does, you'll never get the damn things.
Jun 5, 2017, 12:42 pm
#8
Original Poster
Join Date: Nov 2015
Programs: CAMRA GGL (Gold Card Holder/Lifetime membership)
Posts: 727
In over 20 flights on Flybe over the past 6 months, I've received a grand total of zero Avios and when I submit the claim on day 31, I get passed from pillar to post with various excuses which usually end up with me no closer to the Avios I apparently earned, I've given up on the programme as no matter what one does, you'll never get the damn things.
Jun 5, 2017, 12:56 pm
#9
Join Date: Jan 2010
Posts: 7,464
Jun 5, 2017, 1:07 pm
#10
Join Date: May 2017
Programs: BA Gold, EK Gold, Hilton Diamond
Posts: 28
It isn't a lot of Avios, I think it is something like 75-100 Avios per trip? You can try and sue if you like but it isn't a major deal in my opinion. I also don't feel like I've been treated like dirt, merely that they have a poor backend and unknowledgable frontline staff.
Jun 5, 2017, 1:13 pm
#11
Original Poster
Join Date: Nov 2015
Programs: CAMRA GGL (Gold Card Holder/Lifetime membership)
Posts: 727
Jun 5, 2017, 1:20 pm
#13
Original Poster
Join Date: Nov 2015
Programs: CAMRA GGL (Gold Card Holder/Lifetime membership)
Posts: 727
Jun 5, 2017, 1:27 pm
#14
Join Date: May 2017
Programs: BA Gold, EK Gold, Hilton Diamond
Posts: 28
Have you complained to Flybe as I get the sense that you have not done so, you may have better luck than I ever did in getting the Avios out of them.