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-   -   Unresolved Complaint (https://www.flyertalk.com/forum/other-european-airlines/1768783-unresolved-complaint.html)

LukeO9 May 28, 2016 8:20 pm

Unresolved Complaint
 
Can I use the European Small Claims Procedure against a European airline if I reside outside the EU?

Often1 May 28, 2016 9:49 pm

What European procedure is that? It will differ from member state to member state.

LukeO9 May 28, 2016 10:51 pm


Originally Posted by Often1 (Post 26696025)
What European procedure is that? It will differ from member state to member state.

It is the procedure as stated. Since it exists under the laws of the Member States, it does not differ between Member States.

KLouis May 29, 2016 7:28 am


Originally Posted by LukeO9 (Post 26696150)
It is the procedure as stated. Since it exists under the laws of the Member States, it does not differ between Member States.

:confused: :confused: :confused:

There is no such thing as a European Small Claims Procedure, irrespective of whether you stated that or not. The judiciary system is different from one Member State to another and, I am not aware of such a special procedure in at least three of them, in which I lived.

Often1 May 29, 2016 10:08 am


Originally Posted by LukeO9 (Post 26696150)
It is the procedure as stated. Since it exists under the laws of the Member States, it does not differ between Member States.

Rubbish.

You are better off suing who ever told you that. And more likely to collect !

Ditto May 29, 2016 10:18 am


Originally Posted by KLouis (Post 26697040)
:confused: :confused: :confused:

There is no such thing as a European Small Claims Procedure, irrespective of whether you stated that or not. The judiciary system is different from one Member State to another and, I am not aware of such a special procedure in at least three of them, in which I lived.

Actually, there is... http://eur-lex.europa.eu/legal-conte...ISERV%3Al16028

"The ESCP applies where at least one of the parties is domiciled or habitually resident in an EU country other than that of the court where the action is brought."

So it sounds to me as if it does not apply in the case of the OP residing outside the EU.

ft101 May 29, 2016 12:56 pm


Originally Posted by Often1 (Post 26697496)
Rubbish.

You are better off suing who ever told you that. And more likely to collect !

I don't know why you would say that. It is commonly used in the UK for EC261 claims against Ryanair from Ireland, amongst others.

LukeO9 May 29, 2016 1:49 pm


Originally Posted by KLouis (Post 26697040)
:confused: :confused: :confused:

There is no such thing as a European Small Claims Procedure,

Yes, there is.

LukeO9 May 29, 2016 1:50 pm


Originally Posted by Often1 (Post 26697496)
Rubbish.

Incorrect.

LukeO9 May 29, 2016 1:54 pm


Originally Posted by Ditto (Post 26697538)
So it sounds to me as if it does not apply in the case of the OP residing outside the EU.

Thats what I thought, but there isn't anything that specifically states that.
It seems a damn good service for those trying to get refunds from European low-cost airlines.

Ditto May 29, 2016 2:41 pm


Originally Posted by LukeO9 (Post 26698266)
Thats what I thought, but there isn't anything that specifically states that.
It seems a damn good service for those trying to get refunds from European low-cost airlines.

But why would you want to follow this procedure if you live outside of the EU?
How is it different than using the relevant procedure of the member state where the airline reside?

LukeO9 May 29, 2016 7:32 pm


Originally Posted by Ditto (Post 26698416)
But why would you want to follow this procedure if you live outside of the EU?
How is it different than using the relevant procedure of the member state where the airline reside?

For the particular member state, the procedure is an oral presentation in a court, where, only the application is a written document. The European Small Claims Procedure is a written procedure, where a court is used only in certain cases.

Ditto May 29, 2016 11:27 pm


Originally Posted by LukeO9 (Post 26699131)
For the particular member state, the procedure is an oral presentation in a court, where, only the application is a written document. The European Small Claims Procedure is a written procedure, where a court is used only in certain cases.

But then the ESCP still eventually goes to the same court, which is allowed to decide to have an oral hearing.
You haven't really told us what is your unresolved complaint, why not use someone like http://www.euclaim.co.uk/

ft101 May 30, 2016 12:59 am


Originally Posted by Ditto (Post 26699724)
But then the ESCP still eventually goes to the same court, which is allowed to decide to have an oral hearing.
You haven't really told us what is your unresolved complaint, why not use someone like http://www.euclaim.co.uk/

The court may request an oral hearing, but not necessarily so. Depending on the strength of your case it may give the best outcome.


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