easyjet online booking mistake question
Mar 28, 2016, 7:00 am
#1
Original Poster
Join Date: Feb 2007
Posts: 53
easyjet online booking mistake question
I've never run into this situation before and would like to get some advice/feedback on what to do.
I booked a roundtrip ticket online through the carrier EasyJet for Prague to Paris. A lot was going on at the time and I made a mistake in the booking which I did not notice until I paid--I booked the return for the date and time in May that I wanted to return in April. I immediately called customer service and explained the situation asked if it was possible to get the date changed to April as courtesy free of charge. Apparently it is not possible. They told me I could just cancel the ticket, paying an admin fee of $16 (and, they told me, waiting 10 days for the refund to appear on my card), or I could change and pay the difference of the flight. They said so long as I do this within 24 hours there is no change fee, just paying the difference. But here is the thing.
Based on comparison of the airfare difference as displayed on the website and as quoted on the phone, they appear to be overcharging me for the "difference" which leads me to believe there is really a "hidden" change fee in the price. The fee they quote to change the date is double what appears on the website if I attempt to make the change myself. But the website does include (a very high) charge fee, despite the fact 24 hours have not passed, in addition to the fare difference (which is 50% cheaper than the fare difference I'm being told I'd need to pay on the phone).
I have never run into this situation before since all of my previous bookings have gone smoothly, and I'd like to know if anyone has advice on how best to handle the situation. I am considering just canceling the ticket, but then I will incur the $16 "admin" fee. Are "admin" fees like this really legitimate? Has anyone every disputed a fee like this with their credit card?
I booked a roundtrip ticket online through the carrier EasyJet for Prague to Paris. A lot was going on at the time and I made a mistake in the booking which I did not notice until I paid--I booked the return for the date and time in May that I wanted to return in April. I immediately called customer service and explained the situation asked if it was possible to get the date changed to April as courtesy free of charge. Apparently it is not possible. They told me I could just cancel the ticket, paying an admin fee of $16 (and, they told me, waiting 10 days for the refund to appear on my card), or I could change and pay the difference of the flight. They said so long as I do this within 24 hours there is no change fee, just paying the difference. But here is the thing.
Based on comparison of the airfare difference as displayed on the website and as quoted on the phone, they appear to be overcharging me for the "difference" which leads me to believe there is really a "hidden" change fee in the price. The fee they quote to change the date is double what appears on the website if I attempt to make the change myself. But the website does include (a very high) charge fee, despite the fact 24 hours have not passed, in addition to the fare difference (which is 50% cheaper than the fare difference I'm being told I'd need to pay on the phone).
I have never run into this situation before since all of my previous bookings have gone smoothly, and I'd like to know if anyone has advice on how best to handle the situation. I am considering just canceling the ticket, but then I will incur the $16 "admin" fee. Are "admin" fees like this really legitimate? Has anyone every disputed a fee like this with their credit card?
Mar 28, 2016, 1:00 pm
#2
Join Date: Oct 2005
Location: Ewing, NJ
Programs: OnePass, Delta
Posts: 244
My question would be, first, how badly do you want to make the change? Is it not worth the $16 do correct a mistake you made in the first place?
Does EasyJet offer refundable fares?
Enjoy your trip and I trust it gets sorted out for you, and soon.
Does EasyJet offer refundable fares?
Enjoy your trip and I trust it gets sorted out for you, and soon.
Mar 28, 2016, 7:30 pm
#3
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
Maybe the fare is including a phone reservation fee as you are booking it via the call center. Can you do the change online for the fare difference?