Cityjet damaged my luggage after making me do a gate check in - compensation?
May 13, 2015, 10:25 am
#1
Original Poster
Join Date: Mar 2013
Location: singapore, the netherlands
Programs: SQ PPS, KLM Platinum, Air Berlin gold, HHonors Gold, SPG gold
Posts: 81
Cityjet damaged my luggage after making me do a gate check in - compensation?
I flew on Cityjet from London to Amsterdam and had a single carry on bag, compliant with the required dimensions. At the gate, clearly they were facing issues because they made every passenger do a gate check in of their luggage of varying sizes. I wasn't given a choice and left my bag at the aircraft ramp, as requested. I noticed the baggage handler piling up the bags haphazardly but didn't pay much attention.
Once I got home, I tried to open my bag lock (it was a standalone Samsonite u-lock) and couldn't. Then I inspected it closer and found that the u-portion of the lock was badly bent, and the lock itself was dented in a few places. Clearly it had been struck with significant force during the flight. The lock broke apart when I removed it.
I contacted Cityjet and they said too bad, such damage is not covered and I could not claim.
Yes, the cost is minor (<20 euros) but what peeves me is that the airline denied all responsibility for the baggage. Is there any argument I can make to claim eg. under the Montreal Convention?
Once I got home, I tried to open my bag lock (it was a standalone Samsonite u-lock) and couldn't. Then I inspected it closer and found that the u-portion of the lock was badly bent, and the lock itself was dented in a few places. Clearly it had been struck with significant force during the flight. The lock broke apart when I removed it.
I contacted Cityjet and they said too bad, such damage is not covered and I could not claim.
Yes, the cost is minor (<20 euros) but what peeves me is that the airline denied all responsibility for the baggage. Is there any argument I can make to claim eg. under the Montreal Convention?
