Norwegian budget long-haul [news and experience reports]
Aug 7, 2013, 10:25 am
#46
Join Date: Jan 2013
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.Snacky
Aug 26, 2013, 11:34 am
#47
Join Date: Aug 2013
Posts: 1
Norwegian
Try to report a ripped bag to norwegian, to do so I need a report from the ground staff done at arrival, picked up my nephew on Friday 8/23 flight was late and he came out at midnight when he showed me his bag we tried to locate a ground staff but there was none. Called the airline and they said I had to call back Monday and speak to the luggage department. Called back today and there was not such a department to speak to only booking staff. We're told to submit claim by mail but I would need the claim form from JFK. Told them that there was no staff from Norwegian there. I had tried to contact the staff earlier on Friday when the plane was not listed at 8 pm checked their website but it stated it was no flight arriving. So now when I told the person on the phone that I did not have a report since there was no rep Friday night he then stated " yes u understand the plane was late and the staff scheduled work hours was past so they was not allowed to work longer hours due to the regulations" I told him that was the dumbest I had heard since in US employees are allowed to work overtime. I understand the reason that norwegian flagged their long haul aircrafts on Ireland was so the staff could work longer hours then under Norwegian law. So now I have to eat the cost of the broken luggage. Maybe I take them to small claims like judge Judy or Millian.
Aug 26, 2013, 1:55 pm
#48
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Greetings Millemus. Based upon your posting, we believe you are referring to Norwegian Airlines. Your query will be automatically forwarded to a forum tied to that airline.
Aug 27, 2013, 3:37 am
#49
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Just file a damaged luggage report within 7 days of arrival, its crucial you hit the time limit!
http://www.norwegian.com/us/customer...gage-handling/
http://www.norwegian.com/us/customer...gage-handling/
Damaged baggage
Norwegian handles its passengers’ baggage with care. All the same, we cannot be held liable for damage sustained from normal wear and tear. In addition, we cannot be held liable for damage to baggage due to the negligence or wrongful act of the passenger.
If your baggage has been damaged during your flight with Norwegian, you must present your travel document, bag tag/tag receipt, and the damaged item to our handling agents at the airport promptly and at the latest, 7 days after arrival. We will create a report and provide information about how your claim will be handled. We do not cover damaged items that are not presented at least 7 days after arrival.
Norwegian has an agreement with all Accent, Morris and City Bag stores in Norway and in Sweden. Bring your travel bag and the damage report from the airport to one of these retailers as they will assist you.
If damage is not covered by the Carrier, the item should nevertheless be reported promptly and at the latest, 7 days after arrival. A damage report will be provided which can be used for a claim with your private travel insurance provider.
All claims must be sent by post and include the original report provided at the airport, documentation on the value/age of the damaged baggage and your bank account details (IBAN, BIC/Swift code, account holder’s name and address).
Norwegian Air Shuttle
Baggage Department
PO Box 115
1330 Fornebu
Norway
Norwegian handles its passengers’ baggage with care. All the same, we cannot be held liable for damage sustained from normal wear and tear. In addition, we cannot be held liable for damage to baggage due to the negligence or wrongful act of the passenger.
If your baggage has been damaged during your flight with Norwegian, you must present your travel document, bag tag/tag receipt, and the damaged item to our handling agents at the airport promptly and at the latest, 7 days after arrival. We will create a report and provide information about how your claim will be handled. We do not cover damaged items that are not presented at least 7 days after arrival.
Norwegian has an agreement with all Accent, Morris and City Bag stores in Norway and in Sweden. Bring your travel bag and the damage report from the airport to one of these retailers as they will assist you.
If damage is not covered by the Carrier, the item should nevertheless be reported promptly and at the latest, 7 days after arrival. A damage report will be provided which can be used for a claim with your private travel insurance provider.
All claims must be sent by post and include the original report provided at the airport, documentation on the value/age of the damaged baggage and your bank account details (IBAN, BIC/Swift code, account holder’s name and address).
Norwegian Air Shuttle
Baggage Department
PO Box 115
1330 Fornebu
Norway
Aug 27, 2013, 3:56 am
#50
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I suspect that Norwegian uses the services of a baggage handling company at JFK. Asking for "Norwegian" ground/handling staff is likely to get you nowhere - as you have already discovered.
Ring the US number (1-800-357-4159 (24 hours)) and ask them who does the ground/baggage handling for them at JFK. There are several companies who provide ground/baggage handling services for various airlines, and you just need to find which is the one you need to deal with. These are the people you should be talking with, and they should always be there at the airport, not just when the Norwegian flight(s) are arriving/departing. But then again, it might be difficult to find them. Best to try and get them on the phone, once you know who you should be speaking to.
It looks like you would need another trip to the airport, with the damaged bag and all travel documents, to obtain the claim form. That's an awful lot of hassle. At this stage, it is up to you if it is worthwhile pursuing the claim.
Ring the US number (1-800-357-4159 (24 hours)) and ask them who does the ground/baggage handling for them at JFK. There are several companies who provide ground/baggage handling services for various airlines, and you just need to find which is the one you need to deal with. These are the people you should be talking with, and they should always be there at the airport, not just when the Norwegian flight(s) are arriving/departing. But then again, it might be difficult to find them. Best to try and get them on the phone, once you know who you should be speaking to.
It looks like you would need another trip to the airport, with the damaged bag and all travel documents, to obtain the claim form. That's an awful lot of hassle. At this stage, it is up to you if it is worthwhile pursuing the claim.
Sep 3, 2013, 3:16 am
#51
Join Date: Jan 2013
Location: CKH
Posts: 575
Norwegian (DY) announces new long-haul routes
Norwegian (DY) today announced new intercontinental routes from Oslo (OSL), Stockholm (ARN) and Copenhagen (CPH) to Los Angeles (LAX), Oakland/San Francisco (OAK), Orlando (MCO) and New York (JFK).
The new routes were listed as follows:
OSL-OAK (three weekly from 28th of May 2014 MON/WED/FRI)
OSL-LAX (one weekly from 1st of June 2014 SUN)
OSL-MCO (two weekly from 29th of May 2014 THU/SAT)
ARN-OAK (two weekly from 3rd of May 2014 TUE/SAT)
ARN-LAX (two weekly from 2nd of May 2014 WED/SUN, three weekly from 30th of April 2014 MON/WED,FRI)
CPH-LAX (two weekly from 1st of March 2014 TUE/SAT, three weekly from 1st of May 2014 MON/WED/SAT)
CPH-JFK (two weekly from 28th of February 2014 MON/FRI, four weekly from 30th of April 2014 MON/WED/FRI/SUN)
The routes will be operated by Norwegian Long-Haul on Boeing 787 Dreamliner aircraft.
Snacky
The new routes were listed as follows:
OSL-OAK (three weekly from 28th of May 2014 MON/WED/FRI)
OSL-LAX (one weekly from 1st of June 2014 SUN)
OSL-MCO (two weekly from 29th of May 2014 THU/SAT)
ARN-OAK (two weekly from 3rd of May 2014 TUE/SAT)
ARN-LAX (two weekly from 2nd of May 2014 WED/SUN, three weekly from 30th of April 2014 MON/WED,FRI)
CPH-LAX (two weekly from 1st of March 2014 TUE/SAT, three weekly from 1st of May 2014 MON/WED/SAT)
CPH-JFK (two weekly from 28th of February 2014 MON/FRI, four weekly from 30th of April 2014 MON/WED/FRI/SUN)
The routes will be operated by Norwegian Long-Haul on Boeing 787 Dreamliner aircraft.
Snacky
Last edited by Snacky; Sep 3, 2013 at 3:30 am
Sep 3, 2013, 2:36 pm
#54
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Here is the flight schedule:
http://airlineroute.net/2013/09/03/dy-s14/
Copenhagen – New York JFK eff 28FEB14 2 weekly (4 weekly from 28APR14)
DY7011 CPH1740 – 2000JFK 788 13
DY7011 CPH1840 – 2100JFK 788 57
DY7012 JFK2200 – 1140+1CPH 788 13
DY7012 JFK2230 – 1210+1CPH 788 57
Service operates as Day 15 from 28FEB14 to 25APR14
Copenhagen – Los Angeles eff 01MAR14 2 weekly (3 weekly from 01MAY14)
DY7091 CPH1510 – 1730LAX 788 246
DY7092 LAX1930 – 1520+1CPH 788 246
Service operates as Day 26 from 01MAR14 to 29APR14
Stockholm – Los Angeles eff 02MAR14 2 weekly (3 weekly from 30APR14)
DY7087 ARN1400 – 1615LAX 788 135
DY7087 ARN1640 – 1855LAX 788 3
DY7088 LAX1815 – 1355+1ARN 788 15
DY7088 LAX2055 – 1635+1ARN 788 3
Service operates as Day 37 from 02MAR14 to 27APR14
Stockholm – Oakland eff 03MAY14 2 weekly
DY7067 ARN1630 – 1800OAK 788 26
DY7068 OAK1930 – 1430+1ARN 788 26
Oslo – Oakland eff 28MAY14 3 weekly
DY7063 OSL1600 – 1715OAK 788 135
DY7064 OAK1845 – 1325+1OSL 788 135
Oslo – Orlando eff 29MAY14 2 weekly
DY7051 OSL1620 – 2035MCO 788 46
DY7052 MCO2205 – 1300+1OSL 788 46
Oslo – Los Angeles eff 01JUN14 1 weekly
DY7083 OSL1510 – 1705LAX 788 7
DY7084 LAX1835 – 1350+1OSL 788 7
Hope those route will be very successful, but there is no competitive at all.
http://airlineroute.net/2013/09/03/dy-s14/
Copenhagen – New York JFK eff 28FEB14 2 weekly (4 weekly from 28APR14)
DY7011 CPH1740 – 2000JFK 788 13
DY7011 CPH1840 – 2100JFK 788 57
DY7012 JFK2200 – 1140+1CPH 788 13
DY7012 JFK2230 – 1210+1CPH 788 57
Service operates as Day 15 from 28FEB14 to 25APR14
Copenhagen – Los Angeles eff 01MAR14 2 weekly (3 weekly from 01MAY14)
DY7091 CPH1510 – 1730LAX 788 246
DY7092 LAX1930 – 1520+1CPH 788 246
Service operates as Day 26 from 01MAR14 to 29APR14
Stockholm – Los Angeles eff 02MAR14 2 weekly (3 weekly from 30APR14)
DY7087 ARN1400 – 1615LAX 788 135
DY7087 ARN1640 – 1855LAX 788 3
DY7088 LAX1815 – 1355+1ARN 788 15
DY7088 LAX2055 – 1635+1ARN 788 3
Service operates as Day 37 from 02MAR14 to 27APR14
Stockholm – Oakland eff 03MAY14 2 weekly
DY7067 ARN1630 – 1800OAK 788 26
DY7068 OAK1930 – 1430+1ARN 788 26
Oslo – Oakland eff 28MAY14 3 weekly
DY7063 OSL1600 – 1715OAK 788 135
DY7064 OAK1845 – 1325+1OSL 788 135
Oslo – Orlando eff 29MAY14 2 weekly
DY7051 OSL1620 – 2035MCO 788 46
DY7052 MCO2205 – 1300+1OSL 788 46
Oslo – Los Angeles eff 01JUN14 1 weekly
DY7083 OSL1510 – 1705LAX 788 7
DY7084 LAX1835 – 1350+1OSL 788 7
Hope those route will be very successful, but there is no competitive at all.
Sep 3, 2013, 3:19 pm
#55
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You are correct LAX, OAK and MCO from OSL and LAX and FLL from CPH.
Last edited by gakke; Sep 3, 2013 at 3:42 pm
Sep 3, 2013, 3:34 pm
#56
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Norwegian's expansion of service to the US
What will Norwegian's expansion of service, as described in the link below, mean for SAS's long-haul service to/from the US?
http://media.norwegian.com/en/#/pres...orlando-900794
http://media.norwegian.com/en/#/pres...orlando-900794
Sep 4, 2013, 1:54 am
#58
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As low end as SK offering across the pond may be, DY is trying to top that with their business model. I think everything but the use of the lav costs extra and the seats are super cramped from the 788 reports I read. SK is definitely going to loose the low end of the market. But OTOH has that market not already left some years ago??