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-   -   Anyone else having problems with Ryanair's website? Can't book flights. (https://www.flyertalk.com/forum/ryanair/1355054-anyone-else-having-problems-ryanairs-website-cant-book-flights.html)

Wingnut Jun 10, 2012 4:16 am

Anyone else having problems with Ryanair's website? Can't book flights.
 
I tried to book some flights earlier this week, after the payment screen I didn't get a confirmation (just my itinerary on the right of the screen with a large white blank space to the left).

Same thing just happened (different day, different computer, different browser). This time I also got a weird blank screen halfway through the booking process too (but started again).

Anyone else getting this? Anyway of letting Ryanair know they're failing to take my money (other than calling their expensive customer service numbers or faxing them in Ireland?).

Mizter T Jun 10, 2012 6:28 am

You could try calling them via their head office number in Dublin - +353 1812 1212. From the UK use a call-through service such as Planet Talk Instand which costs 0.5p a minute.

Cavman Jun 10, 2012 11:14 am

I can't check in for a flight on 20/6. Get so far then it keeps telling me an error has occurred.

Wingnut Jun 10, 2012 11:54 am

What's your browser / OS Cavman? I saw something on Twitter saying that only WinXP with IE8 was working for one guy...

kfreak Jun 11, 2012 9:27 am

Same thing here. After clicking "Purchase Now", a new window appeared and says that my "session is locked". So I tried and search in the F.A.Q. section in Ryanair website and it says the error occurred due to
1) I have more then 2 browsers that is opened during payment process
2) There is a delay with the bank making payment and I should wait 20 minutes

So I tried to close everything and waited for 20 minutes but still no email or anything. So I try to purchase again but the same thing happen. I have even tried on a different computer but with no result as well.

Anyone in the world manage to book a ticket from Ryanair website?

Wingnut Jun 11, 2012 9:36 am

What OS / Browser are you using, kfreak?

Circumknowitall Jun 11, 2012 10:45 am


Originally Posted by kfreak (Post 18736167)
Same thing here. After clicking "Purchase Now", a new window appeared and says that my "session is locked". So I tried and search in the F.A.Q. section in Ryanair website and it says the error occurred due to
1) I have more then 2 browsers that is opened during payment process
2) There is a delay with the bank making payment and I should wait 20 minutes

So I tried to close everything and waited for 20 minutes but still no email or anything. So I try to purchase again but the same thing happen. I have even tried on a different computer but with no result as well.

Anyone in the world manage to book a ticket from Ryanair website?

I have had this 'session is locked' error a few times. Its always been OK after clearing my cache and trying again.

It seems to be a frequent problem though

http://www.ryanair.com/en/questions/...e-payment-page

Wingnut Jun 11, 2012 3:21 pm

Thanks for the cache clearing tip, Circumknowitall. Having read a couple of things, only having one browser open, only having one window/tab of that browser open, and having cleared the cache, my booking went through ok.

Linda Mower Feb 10, 2014 5:31 am

Having trouble trying to book
 
I can't log into ryanair it keeps saying put in departure date when l do it says the same put in departure date over and over again

Ikaz Feb 10, 2014 4:47 pm

I just tried with Chrome and have no problems, try with another web browser maybe

eveto1 Dec 2, 2014 10:47 am

I signed up this website specifically to reply to this question. Cause I myself experience this frustration for days.
I knew it's possible to buy tickets from Ryanair because I did it 1 month ago without any trouble.
Then I tried to book a long distant flight at home and it doesn't work. The website kept showing "Contact Info missing" or "Payment Error"
I tried different credit cards, different computers. Nothing works.
Then I went back to use the computer I used 1 month ago and with Mozilla Firefox, still fail. Until I tried Google Chrome, I finally got my tickets. 10 minutes ago!!!Yeah!!!
So the trick is you need to stick to Google Chrome, try on different computers, finally you will get one works. Good luck guys!

Ikaz Jan 14, 2015 3:24 pm

I just had the same problem, had to book a flight in emergency (the flight leaves in about 11 hours, and the phone lines are not open right now).

I tried Chrome, Firefox, different computers and different payment cards and th payment still failed.
Finally I tried with Internet explorer with the card that I used first, and logging in to my session on their site, and the payment just went through.

I really don't understand why all of this is even an issue, but I am glad that it got sorted in time.


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