Ryanair is the WORST!!
Apr 19, 2012, 2:19 pm
#16
Join Date: Mar 2011
Programs: co, ba, marriot, national, avis, spg
Posts: 43
That is a pretty good idea, although knowing O'Leary he would probably force the airport to close you down.
Apr 19, 2012, 6:32 pm
#17
Join Date: Mar 2011
Posts: 2,813
€60 per person to print a boarding pass.
Is this capped at all? I wonder how many times a day a family of four forgets and is forced to pay €240 for four sheets of paper. Everyone makes mistakes, I would feel really bad for anybody forced into that situation.
Is this capped at all? I wonder how many times a day a family of four forgets and is forced to pay €240 for four sheets of paper. Everyone makes mistakes, I would feel really bad for anybody forced into that situation.
Apr 19, 2012, 6:43 pm
#18
Join Date: Oct 2005
Location: Ireland
Programs: BA: GOLD, MARRIOTT: TITANIUM, IHG: PLAT, HILTON: GOLD
Posts: 491
Ryanair have thought of that, you have to check in online a minimum of 4 hours before your flight. A friend of mine was stung by this a couple of years ago. Went to check in online 3 hours before the flight and it's not available. Had to pay £60 at the airport.
Apr 19, 2012, 6:48 pm
#19
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Apr 19, 2012, 6:59 pm
#20
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Just why do the regulatory agencies let Ryanair get by with this sort of robbery?
Seriously, hasn't someone in the government seen them as a target for a very popular regulatory law regarding outrageous fees?
Seriously, hasn't someone in the government seen them as a target for a very popular regulatory law regarding outrageous fees?
Apr 19, 2012, 7:06 pm
#21
Join Date: Mar 2011
Posts: 2,813
Can you reprint a pass by yourself? This idea would at least allow people who lost their pass to reprint one without outrageous cost.
Apr 20, 2012, 1:27 am
#22
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
If you can print it, you can reprint it. Just make sure that you save a copy digitally when printing (ie: Print to pdf first), and then you can always re-print the pdf. This is also especially useful in case you want to do retro-credit of miles (obviously not the case with Ryanair though), as you dont have to keep printed (used) boarding passes around. Just re-print the PDF again when you want to make a claim.
Apr 20, 2012, 2:03 am
#23
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,729
Well, to be fair, online checkin opens 15 days before the flight.
Apr 20, 2012, 2:09 am
#24
Join Date: Oct 2005
Location: Ireland
Programs: BA: GOLD, MARRIOTT: TITANIUM, IHG: PLAT, HILTON: GOLD
Posts: 491
This could be the issue with, the OP may have been told to save it to .pdf to print later, as within 4 hours of the flight you cannot actually check in. On the other hand it could well just be another ploy to get more money off people.
Apr 20, 2012, 2:13 am
#25
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Join Date: Oct 2004
Location: SAN
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Posts: 23,300
The OPs first mistake was to fly Ryanair. It'll be a cold day in hell before I set foot on anything O'liary has anything to do with.
As for the OP, if you paid by credit card, you can dispute the charge with them if you get nowhere with Ryanair.
As for the OP, if you paid by credit card, you can dispute the charge with them if you get nowhere with Ryanair.
Apr 20, 2012, 7:35 am
#26
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Disputing a charge which is clearly disclosed (and the carrier can demonstrate was clearly disclosed) isn't going to get OP anywhere.
In the end, this is a business model which is highly profitable and works very well. There are a vast # of people quite willing to endure silly rules to get a great price. There are others who simply won't do it.
The only way to really impact outfits such as RyanAir is for customers to vote with their feet. But, that is quite clearly not happening.
In the end, this is a business model which is highly profitable and works very well. There are a vast # of people quite willing to endure silly rules to get a great price. There are others who simply won't do it.
The only way to really impact outfits such as RyanAir is for customers to vote with their feet. But, that is quite clearly not happening.
Apr 22, 2012, 8:27 am
#27
Original Poster
Join Date: Jan 2009
Posts: 225
I did draft a letter and fax it to them, so hopefully they will refund it.
I tell you, if I don't get a refund, I will pay more for an other airline. There is no way I will fly them again.
I think they do record their conversations, which I pointed out in my letter. Let's see what happens.
Thanks guys, for all the support!
Apr 22, 2012, 11:51 am
#28
Join Date: Aug 2007
Location: Germany
Programs: Miles & More, Amex
Posts: 678
What do you expect from an airline, that is thinking to charge their costomers for using the rest-rooms on board or their airplanes? Except for breathing air in their airplanes, Ryanair charges you for everything else (very heavily). Im am already waiting until Ryanair starts to do that as well ... 
Apr 22, 2012, 1:18 pm
#29
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
You might not like their practices, but it's not that they don't inform you about them. So nothing illegal going on.
And although some of the charges are ridiculous that can also be said of the cancellation fees and other charges for changes with other carriers. If you know about it before booking you can decide for yourself.
And even I, who has never flow with Ryan Air and has no intention to, know about the charges when you don't have a printed boarding pass of your luggage is over the weight/size limit....
Bad advice was given but the challenge will be proving that.
And although some of the charges are ridiculous that can also be said of the cancellation fees and other charges for changes with other carriers. If you know about it before booking you can decide for yourself.
And even I, who has never flow with Ryan Air and has no intention to, know about the charges when you don't have a printed boarding pass of your luggage is over the weight/size limit....
Bad advice was given but the challenge will be proving that.
Apr 23, 2012, 6:14 am
#30
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,729
What do you expect from an airline, that is thinking to charge their costomers for using the rest-rooms on board or their airplanes? Except for breathing air in their airplanes, Ryanair charges you for everything else (very heavily). Im am already waiting until Ryanair starts to do that as well ...
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