Out of My Car Type?-Enterprise
Jan 9, 2009, 4:25 pm
#1
Original Poster
Join Date: Oct 2003
Posts: 289
Out of My Car Type?-Enterprise
Went to pick up my car and was surprise to not have my car type. They upgraded me to a SUV since that is the only vehicle they had left on the lot. I don't care for a SUV, I hate them. Do I have a right to call the location tomorrow to see if they have any returns and exchange vehicles?
Jan 9, 2009, 4:28 pm
#2
Join Date: Apr 2003
Location: United States
Programs: UA, AA, DL, Amtrak
Posts: 4,647
Went to pick up my car and was surprise to not have my car type. They upgraded me to a SUV since that is the only vehicle they had left on the lot. I don't care for a SUV, I hate them. Do I have a right to call the location tomorrow to see if they have any returns and exchange vehicles?
If you have a multiple-day rental, you can definitely call them back and ask for an exchange. The worse thing that will happen is that they tell you no.
Jan 10, 2009, 11:13 am
#3
Join Date: Oct 2008
Location: YYJ
Programs: Aeroplan, Priority Club, National Exec Elite, Hertz #1 Gold, Avis First, Thrifty Bluechip
Posts: 1,924
The problem with Enterprise, or at least this is what they told me, is that any vehicle above a fullsize isn't insured to be driven by anyone under 25. So while every other rental company will just bite their upper lip and upgrade me, Enterprise will show me the door. This actually happened once.