Payless Car Rental Company

 
Old Mar 6, 15, 1:14 am
  #1  
Original Poster
 
Join Date: Nov 2012
Programs: Hilton Diamond, Hyatt Plat, IHG Plat, Delta Silver, United Gold, Best Western Diamond, Marriott Gold
Posts: 22
Angry Payless Car Rental Company

I had a quoted USA Expedia rate of $38.00 for the week for a PaylessCarRental.com and when I got to the counter on March 3, 2015 to pickup the car in Dubai, the Payless agent refused to rent the car to me saying the price was incorrect and I would now have to pay over $500.00 for the same car. I explained that I also had a printout from the Payless web site showing the same quoted rate of $38.00 for the week and that the reservation was confirmed. Again, she said that rate was an error and was not going to honor that. I explained that there were laws in the USA that prevent false advertising and failure to honor advertised rates, and she explained, the obvious that Dubai was not the USA. I then rented a car from EuropCar for $247.00 for the week.

Now when I get back to the USA, I would like to know what my options are against PaylessCar to recover the loss of having to rent from another company at the higher rate? Any ideas or similar experience?

Thank you.
joenyc is offline  
Old Mar 6, 15, 2:12 pm
  #2  
 
Join Date: Apr 2002
Location: Las Vegas
Posts: 866
Let me make sure I understand...

you got quoted a total of Thirty Eight Dollars ($38.00) for a one week rental in Dubai, and you thought that was a "great rate", and don't understand why it wasn't honored? And now you want that rate enforced?

Sigh. Clearly, the end of the world is coming.
randix is offline  
Old Mar 6, 15, 8:36 pm
  #3  
 
Join Date: Aug 2011
Posts: 31
The end of the world is here, I would take them to the `supreme court` if you have one.
kiwitrains is offline  
Old Mar 7, 15, 2:38 am
  #4  
Original Poster
 
Join Date: Nov 2012
Programs: Hilton Diamond, Hyatt Plat, IHG Plat, Delta Silver, United Gold, Best Western Diamond, Marriott Gold
Posts: 22
Originally Posted by randix View Post
you got quoted a total of Thirty Eight Dollars ($38.00) for a one week rental in Dubai, and you thought that was a "great rate", and don't understand why it wasn't honored? And now you want that rate enforced?

Sigh. Clearly, the end of the world is coming.
joenyc is offline  
Old Mar 7, 15, 2:41 am
  #5  
Original Poster
 
Join Date: Nov 2012
Programs: Hilton Diamond, Hyatt Plat, IHG Plat, Delta Silver, United Gold, Best Western Diamond, Marriott Gold
Posts: 22
Originally Posted by kiwitrains View Post
The end of the world is here, I would take them to the `supreme court` if you have one.
I believe you are right. I think small claims court in NYC can handle this issue and filing is all online and can be achieved in less than 10 minutes. Thank you.
joenyc is offline  
Old Mar 7, 15, 2:41 am
  #6  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: DL Silver, HH Diamond, IHG Plat, BW Diamond
Posts: 26,043
Originally Posted by randix View Post
you got quoted a total of Thirty Eight Dollars ($38.00) for a one week rental in Dubai, and you thought that was a "great rate", and don't understand why it wasn't honored? And now you want that rate enforced?

Sigh. Clearly, the end of the world is coming.
I've seen low rates before in this price range. Seems if it was an error, it should have been rectified before the customer got there.
Jaimito Cartero is online now  
Old Mar 7, 15, 2:45 am
  #7  
Original Poster
 
Join Date: Nov 2012
Programs: Hilton Diamond, Hyatt Plat, IHG Plat, Delta Silver, United Gold, Best Western Diamond, Marriott Gold
Posts: 22
Obviously, you don't rent cars that often. In Florida and other popular locations I've rented cars for less. A low rate like this is not unusual if you book in advance and check back often. Thank God your not in charge of my check book! For me, I will protect my rights which in turn protects yours.
joenyc is offline  
Old Mar 7, 15, 2:48 am
  #8  
Original Poster
 
Join Date: Nov 2012
Programs: Hilton Diamond, Hyatt Plat, IHG Plat, Delta Silver, United Gold, Best Western Diamond, Marriott Gold
Posts: 22
Originally Posted by Jaimito Cartero View Post
I've seen low rates before in this price range. Seems if it was an error, it should have been rectified before the customer got there.
I agree. Will be taking both Expedia and Payless to NYC Smalls Claims court for $20.00 filing fee. Will keep everyone posted.
joenyc is offline  
Old Mar 7, 15, 9:58 am
  #9  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, Accor Plat, Marriott Gold, Carlson Gold, Hilton Gold
Posts: 20,720
Having been to the Payless counter in DXBT1 recently in the hot back corner of the terminal - I feel the OPs pain.

We rented an SUV - and they just shrugged their shoulders and gave us an Altima, saying the price quoted online was for that group. We negotiated a hefty discount, but had to squeeze 5 people into the car.

Avoid these crooks in DXB.
rankourabu is offline  
Old Mar 7, 15, 3:05 pm
  #10  
 
Join Date: Apr 2002
Location: Las Vegas
Posts: 866
Wait a second...

Originally Posted by Jaimito Cartero View Post
I've seen low rates before in this price range. Seems if it was an error, it should have been rectified before the customer got there.
You've seen a car rental rate ANYWHERE, where you can rent a car for THIRTY EIGHT DOLLARS ($38.00) for a single WEEK (not a day)??????

Apparently I'm using the wrong internet...

The original poster said:

"I had a quoted USA Expedia rate of $38.00 for the week for a PaylessCarRental.com"

Last edited by randix; Mar 7, 15 at 3:14 pm
randix is offline  
Old Mar 8, 15, 12:29 am
  #11  
Original Poster
 
Join Date: Nov 2012
Programs: Hilton Diamond, Hyatt Plat, IHG Plat, Delta Silver, United Gold, Best Western Diamond, Marriott Gold
Posts: 22
Doubting Thomas

Originally Posted by randix View Post
You've seen a car rental rate ANYWHERE, where you can rent a car for THIRTY EIGHT DOLLARS ($38.00) for a single WEEK (not a day)??????

Apparently I'm using the wrong internet...

The original poster said:

"I had a quoted USA Expedia rate of $38.00 for the week for a PaylessCarRental.com"
This is getting boring! Obviously, you don't surf the same Internet. As a systems analyst this is kids stuff. Sorry you having so much difficulty.
joenyc is offline  
Old Mar 8, 15, 12:37 am
  #12  
Suspended
 
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Good luck suing a company in Dubai in NY Small Claims court.
Doc Savage is offline  
Old Mar 8, 15, 1:03 am
  #13  
Original Poster
 
Join Date: Nov 2012
Programs: Hilton Diamond, Hyatt Plat, IHG Plat, Delta Silver, United Gold, Best Western Diamond, Marriott Gold
Posts: 22
Good Luck to you too...

Originally Posted by Doc Savage View Post
Good luck suing a company in Dubai in NY Small Claims court.
Obviously, you don't read the what has been already written and explained herein. I will protect my rights when back in the USA. The filing can be processed anywhere in the world by filing over/on the Internet. In fact, it has already been done.
joenyc is offline  
Old Mar 8, 15, 1:24 am
  #14  
Suspended
 
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Cool

Originally Posted by joenyc View Post
Obviously, you don't read the what has been already written and explained herein. I will protect my rights when back in the USA. The filing can be processed anywhere in the world by filing over/on the Internet. In fact, it has already been done.
Well, if cockiness counts for everything you might have a chance. Or not. I think not.

No one from Dubai would show up. Jurisdiction is an issue. And how would you ever collect anything from a foreign business with no assets in the US?

Some things are worth fighting over, some aren't. A pretty obviously erroneous rate in a far corner of the world isn't.

The one good thing is that you've highlighted the fact that particular Payless location is to be avoided.
Doc Savage is offline  
Old Mar 8, 15, 3:46 am
  #15  
Original Poster
 
Join Date: Nov 2012
Programs: Hilton Diamond, Hyatt Plat, IHG Plat, Delta Silver, United Gold, Best Western Diamond, Marriott Gold
Posts: 22
"There are none so blind as those who will not see"

Originally Posted by Doc Savage View Post
Well, if cockiness counts for everything you might have a chance. Or not. I think not.

No one from Dubai would show up. Jurisdiction is an issue. And how would you ever collect anything from a foreign business with no assets in the US?

Some things are worth fighting over, some aren't. A pretty obviously erroneous rate in a far corner of the world isn't.

The one good thing is that you've highlighted the fact that particular Payless location is to be avoided.
As I said before to you, you have NOT read the original posting. Where does it say I live in Dubai? I booked this in USA and these are USA companies and I live in USA. Dah... What were you saying about jurisdiction?
joenyc is offline  

Thread Tools
Search this Thread