Enterprise Damage Claim

 
Old Jun 23, 14, 12:21 am
  #1  
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Join Date: Jun 2014
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Enterprise Damage Claim

I recently rented from Enterprise in Pennsylvania. We picked the car up at midnight and there was no one there to check the car with us. Consequently, we just took the car and left. When we returned it the agent went over it with a fine toothed comb. She said we damaged the bumper and the windshield. We are confident we hit nothing during our trip. Since they did not check the car with us at the onset of the rental, should we be responsible for damages they can't prove weren't there when we picked up the car?

Has anyone had success refuting these claims?
rgrogan8408 is offline  
Old Jun 23, 14, 12:23 am
  #2  
 
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I'm assuming you didn't take pictures or a video overview of the car before you picked it up?
f0xx is offline  
Old Jun 23, 14, 12:00 pm
  #3  
 
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You say they did not check the car, by which I assume you mean physically walk to the car with you and inspect it. But does your rental agreement indicate any damage on the vehicle? If so, that's your defense. If not, well, you're probably out of luck and a bit wiser for next time. You may want to check with your credit card company and your own car insurance company for what/how they'll help you out with the bill.
fairviewroad is offline  
Old Jun 23, 14, 3:20 pm
  #4  
 
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How severe are the damages?
If they are smaller than a "golf ball", you can state that these small damages were not noted by the agent. This often happens for many of my Enterprise rentals since the agents classify this as wear and tear
kxc262 is online now  

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