ENTERPRISE CAR RENTAL - worst service ever

Old Jun 7, 14, 2:45 am
Original Poster
Join Date: Jun 2014
Posts: 1
ENTERPRISE CAR RENTAL - worst service ever

WOW! Enterprise car rental was a big disappointment for me tonight.
I Reserved a convertible at the Montreal airport location for a bachelor party. Showed up on time, with my reservation confirmation. The rep takes my drivers license, types something in his computer, gives he a ridiculous smile and tells me : we don't have a convertible. then turns back to his screen and continues typing. I asked him what is he typing, he said : i'm setitng up your rental agreement... So he doesn't have the car i RESERVED and he continues my rental agreement with another car, not a convertible, leaving me with the same rate!!!
I told him that i specifically need a convertible, that's why i took the time to reserve it prior to my arrival. He laughs again and tells me that the car is not available. Not even an apology, nothing, just a ridiculous smile.
I simply went to National CAr Rental next door, they had the car on site, got exactly the same rate that was given to me by Enterprise. The rep at National was super friendly, completed my paperwork and within minutes i left driving my car.
Enteprise almost ruined my night. I was a loyal Enteprise customer for years and was suggesting this company to all my friends, but this recent experience made me understand that this is not the company to do business with. I'd rather go elsewhere and get the proper service, where people are nice...
I mean, the least they could do is apologize.... but i guess it<s too much to ask....
Ilia Baranov is offline  
Old Jun 7, 14, 5:09 am
Join Date: Oct 2008
Location: YYJ
Programs: Aeroplan, Priority Club, National Exec Elite, Hertz #1 Gold, Avis First, Thrifty Bluechip
Posts: 1,924
First of all, welcome to FlyerTalk!

That seems odd considering that most major airports have consolidated fleets between Enterprise/National/Alamo (Enterprise Holdings owns the National and Alamo brands). The Enterprise desk should therefore have easily been able to pull the "National" convertible for your reservation and save you the hassle and heartache. Sounds like a rental rep that was either new or just not on top of things.
Tuneman1984 is offline  
Old Jun 7, 14, 11:01 am
Join Date: Sep 2013
Location: SFO/MCI
Programs: DL GM 0.4MM, Hyatt Explorist, HHonors Gold, SPG Plat, Marriott Plat, Avis PC, National EE, Hertz PC
Posts: 1,456
Experiences vary from places. I would email [email protected]
Let then know what happened so these issues can be fixed
kxc262 is offline  

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