entering BAEC number on SriLankan
Jul 25, 23, 12:22 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,261
entering BAEC number on SriLankan
Apologies if that has been discussed earlier but I did a 30min search without success.
I cannot make my BAEC number stick in an UL booking. I even tried RJ website.
Is there a trick?
I cannot make my BAEC number stick in an UL booking. I even tried RJ website.
Is there a trick?
Jul 25, 23, 1:48 pm
#2
Join Date: May 2003
Location: CMB
Programs: Mucci du Miel d'Or
Posts: 2,343
That's just a display error. After entering it correctly, the default when you go back in, is for your number to be diaplayed against Srilankan airlines in the drop down menu, rather than BA. However, it always displays correctly when I get my boarding pass and have learned to accept it's just a display error.
Jul 25, 23, 1:58 pm
#3
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,072
In past (pre-Covid) bookings, I managed to enter my BAEC number easily. Now, with a (post-Covid) "new" website, maybe the booking will need to be completed (paid for) first. Then, I am sure, you be able to enter your number and make seat selections, etc. Otherwise a Skype call to their CS number in CMB will sort it out. +44 94197335555 is a number I used pre-Covid. Check their website for CS in CMB.
Jul 25, 23, 3:44 pm
#4
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Join Date: Jul 2006
Location: Hong Kong, France
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The booking in business for 3 pax has been confirmed and paid for, But BAEC number of all pax were not entered when making the booking.
It now shows as empty whenever I reopen the booking , whatever I try.
It now shows as empty whenever I reopen the booking , whatever I try.
Jul 25, 23, 3:56 pm
#5
Join Date: May 2003
Location: CMB
Programs: Mucci du Miel d'Or
Posts: 2,343
I expect that the numbers will be saved, just not displaying. The UL website has a virtual assistant, that can also link to a 'live agent'. I expect the agent will confirm that they have your numbers, it's often the easiest/quickest way to get an answer. NB The icon for the virtual assistant is the bottom right handside of the website.
Jul 26, 23, 3:32 am
#6
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,261
I expect that the numbers will be saved, just not displaying. The UL website has a virtual assistant, that can also link to a 'live agent'. I expect the agent will confirm that they have your numbers, it's often the easiest/quickest way to get an answer. NB The icon for the virtual assistant is the bottom right handside of the website.
The chat disappears when you open the booking on the website. But it works from the main page. ANd I quickly got a live agent who added the number
