China Eastern - Retroactive claim credit

Old Mar 25, 20, 4:44 am
  #1  
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China Eastern - Retroactive claim credit

I booked a return flight on Delta operated by KLM and have these credited to China Eastern. This might have been looking for trouble...
The outbound journey credited OK, the inbound journey didn't. Somehow they used my KL flight number with the DL class and this combination resulted in 0 miles.

I've tried the retro claim on their website but this only gives all kinds of server errors and 'Retro faile'. (not sure if the latter is a technical error or if it means that the retro claim is not valid)
When I mail them they reply that I should call their hotline 95530.

Did others have similar issues and how did you solve them?
If I really need to call them can somebody give me a number that works internationally?
kcaluwae is offline  
Old Mar 26, 20, 1:39 pm
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I can't offer any comment on the claim process but you can call that number from outside of China.

It would be +86 21 95530
plunet is online now  

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