Requesting refunds from airlines
Mar 13, 2020, 5:26 am
#1
Original Poster
Join Date: Oct 2019
Posts: 10
Requesting refunds from airlines
Has anyone had any luck requesting refunds from airlines? What has worked for you?
My flights are with:
Jetstar
Vietnam Airlines
Cambodia Angkor Airlines
Vietjet
Australia has become very restrictive on travel to Vietnam
My flights are with:
Jetstar
Vietnam Airlines
Cambodia Angkor Airlines
Vietjet
Australia has become very restrictive on travel to Vietnam
Mar 13, 2020, 4:22 pm
#2
Join Date: Sep 2011
Location: Land of Oz
Posts: 948
As far as I am aware there are zero restrictions travelling from Australia to Vietnam. My wife and I have tickets booked there to see family in 2 and 4 weeks respectively and are hoping no restrictions are put in place so we can still travel.
Until Vietnam or any other country puts restrictions on entering I don't think you will have much chance to cancel tickets that are non refundable.
Until Vietnam or any other country puts restrictions on entering I don't think you will have much chance to cancel tickets that are non refundable.
Mar 13, 2020, 7:14 pm
#3
Join Date: Jan 2006
Location: SFO
Programs: Alaska MVP, SWA Free Companion Award Winner, UA
Posts: 82
No! ;-) I called Orbitz over a trip to Morocco for which the flights were cancelled; Orbitz (Expedia) said to call Lufthansa; Lufthansa says to call Orbitz (Expedia).
One lawsuit filing naming both of them is sufficient to get the attention of both, who will prefer to not have to go to San Francisco Superior Court together. Since Expedia is in Seattle, and Lufthansa is terminating their operations in San Francisco, that means they will need to fly in for court. Good on them, I'll see them in court since they can't figure this out.
In case anyone is interested, I can post the process here and the results of my claim against them both for breach of contract since the contract that I was sold can no longer be fulfilled.
One lawsuit filing naming both of them is sufficient to get the attention of both, who will prefer to not have to go to San Francisco Superior Court together. Since Expedia is in Seattle, and Lufthansa is terminating their operations in San Francisco, that means they will need to fly in for court. Good on them, I'll see them in court since they can't figure this out.
In case anyone is interested, I can post the process here and the results of my claim against them both for breach of contract since the contract that I was sold can no longer be fulfilled.
Mar 13, 2020, 9:42 pm
#4
Join Date: Apr 2008
Location: Hong Kong
Programs: asia miles
Posts: 398
if Australia or Vietnam put restrictions, probably can get a refund for those flights between Australia and Vietnam. I guess some of your flights are domestic flight whitin Vietnam. For those probably very little chance to get a refund or may be just the tax
Mar 13, 2020, 11:22 pm
#5
Join Date: Sep 2011
Location: Land of Oz
Posts: 948
We want to travel.
I've just found out our travel insurance is all but useless except for medical (non covid19) due to pandemic being declared unless we selected the extra cancellation cover which I think we did.
All of our internal flights within Vietnam are now forfeit if we fail to travel. We might be lucky to get back the taxes and the one flight in J.
Australia is suggesting to reconsider travelling but there are definitely no restriction travelling to Vietnam yet...
I've just found out our travel insurance is all but useless except for medical (non covid19) due to pandemic being declared unless we selected the extra cancellation cover which I think we did.
All of our internal flights within Vietnam are now forfeit if we fail to travel. We might be lucky to get back the taxes and the one flight in J.
Australia is suggesting to reconsider travelling but there are definitely no restriction travelling to Vietnam yet...
Mar 14, 2020, 7:36 am
#6
Join Date: Mar 2020
Programs: Lufthansa
Posts: 13
"One lawsuit filing naming both of them is sufficient to get the attention of both, who will prefer to not have to go to San Francisco Superior Court together. Since Expedia is in Seattle, and Lufthansa is terminating their operations in San Francisco, that means they will need to fly in for court. Good on them, I'll see them in court since they can't figure this out.
In case anyone is interested, I can post the process here and the results of my claim against them both for breach of contract since the contract that I was sold can no longer be fulfilled."
Yes please keep us posted. I have a flight booked with Lufthansa for 05/04/20 from US to EU. Booked back in January through Expedia. It looks like they wont let me re-schedule nor would they refund in case they cancel the flight
Sigh!
In case anyone is interested, I can post the process here and the results of my claim against them both for breach of contract since the contract that I was sold can no longer be fulfilled."
Yes please keep us posted. I have a flight booked with Lufthansa for 05/04/20 from US to EU. Booked back in January through Expedia. It looks like they wont let me re-schedule nor would they refund in case they cancel the flight
Sigh!
Last edited by Whiskana; Mar 14, 2020 at 7:39 am Reason: Forgot to attache a quote
Mar 14, 2020, 8:18 am
#7
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,906
It is Expedia who would in normal circumstances need to process the refund in this situation. The contract for the tickets is between the OP and Expedia, Lufthansa are a subcontractor to Expedia and have no direct relationship with the OP, and cannot see the detail of the OPs original form of payment in order to process a refund.
Expedia need to be directed to review Lufthansa's current travel waiver policy which will be available to them on a travel trade website and process the change in your travel as per your request subject to any admin fees Expedia choose to levy (which may be in their terms and conditions).
Its situations like this where booking flights directly with the airline is preferable, although it can be difficult to get them to answer the phone. Good luck
Expedia need to be directed to review Lufthansa's current travel waiver policy which will be available to them on a travel trade website and process the change in your travel as per your request subject to any admin fees Expedia choose to levy (which may be in their terms and conditions).
Its situations like this where booking flights directly with the airline is preferable, although it can be difficult to get them to answer the phone. Good luck
Mar 21, 2020, 3:45 am
#8
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
No! ;-) I called Orbitz over a trip to Morocco for which the flights were cancelled; Orbitz (Expedia) said to call Lufthansa; Lufthansa says to call Orbitz (Expedia).
One lawsuit filing naming both of them is sufficient to get the attention of both, who will prefer to not have to go to San Francisco Superior Court together. Since Expedia is in Seattle, and Lufthansa is terminating their operations in San Francisco, that means they will need to fly in for court. Good on them, I'll see them in court since they can't figure this out.
In case anyone is interested, I can post the process here and the results of my claim against them both for breach of contract since the contract that I was sold can no longer be fulfilled.
One lawsuit filing naming both of them is sufficient to get the attention of both, who will prefer to not have to go to San Francisco Superior Court together. Since Expedia is in Seattle, and Lufthansa is terminating their operations in San Francisco, that means they will need to fly in for court. Good on them, I'll see them in court since they can't figure this out.
In case anyone is interested, I can post the process here and the results of my claim against them both for breach of contract since the contract that I was sold can no longer be fulfilled.
Mar 21, 2020, 3:52 am
#9
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
No! ;-) I called Orbitz over a trip to Morocco for which the flights were cancelled; Orbitz (Expedia) said to call Lufthansa; Lufthansa says to call Orbitz (Expedia).
One lawsuit filing naming both of them is sufficient to get the attention of both, who will prefer to not have to go to San Francisco Superior Court together. Since Expedia is in Seattle, and Lufthansa is terminating their operations in San Francisco, that means they will need to fly in for court. Good on them, I'll see them in court since they can't figure this out.
In case anyone is interested, I can post the process here and the results of my claim against them both for breach of contract since the contract that I was sold can no longer be fulfilled.
One lawsuit filing naming both of them is sufficient to get the attention of both, who will prefer to not have to go to San Francisco Superior Court together. Since Expedia is in Seattle, and Lufthansa is terminating their operations in San Francisco, that means they will need to fly in for court. Good on them, I'll see them in court since they can't figure this out.
In case anyone is interested, I can post the process here and the results of my claim against them both for breach of contract since the contract that I was sold can no longer be fulfilled.
"One lawsuit filing naming both of them is sufficient to get the attention of both, who will prefer to not have to go to San Francisco Superior Court together. Since Expedia is in Seattle, and Lufthansa is terminating their operations in San Francisco, that means they will need to fly in for court. Good on them, I'll see them in court since they can't figure this out.
In case anyone is interested, I can post the process here and the results of my claim against them both for breach of contract since the contract that I was sold can no longer be fulfilled."
Yes please keep us posted. I have a flight booked with Lufthansa for 05/04/20 from US to EU. Booked back in January through Expedia. It looks like they wont let me re-schedule nor would they refund in case they cancel the flight Sigh!
In case anyone is interested, I can post the process here and the results of my claim against them both for breach of contract since the contract that I was sold can no longer be fulfilled."
Yes please keep us posted. I have a flight booked with Lufthansa for 05/04/20 from US to EU. Booked back in January through Expedia. It looks like they wont let me re-schedule nor would they refund in case they cancel the flight
Sigh!
