AirAsia - refund - Singapore
#1
Original Poster
Join Date: Nov 2018
Programs: AC SE100K
Posts: 49
AirAsia - refund - Singapore
Anyone have any luck with getting AirAsia to issue a refund where travel has been advised against by your government?
I am trying to cancel and refund a Singapore-Langkawi round trip for our family. Canadian government has put Singapore on a travel advisory, and also, all our flights to Singapore from Canada are canceled. We've ended up canceling this whole vacation due to the situation and changes by airlines.
AirAsia's automated chat isn't helpful in this situation, I can't get a live agent connected if I try to bypass the chat, and so far unresponsive on Twitter.
Anyone had any success or can provide any advice?
I am trying to cancel and refund a Singapore-Langkawi round trip for our family. Canadian government has put Singapore on a travel advisory, and also, all our flights to Singapore from Canada are canceled. We've ended up canceling this whole vacation due to the situation and changes by airlines.
AirAsia's automated chat isn't helpful in this situation, I can't get a live agent connected if I try to bypass the chat, and so far unresponsive on Twitter.
Anyone had any success or can provide any advice?
#2
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,883
I would image the first place to look would be the contract you agreed to when purchasing the ticket. Is there anything in the AirAsia terms and conditions or conditions or carriage (make sure you refer to the correct AirAsia operating company as there are several) that would indicate what they may consider a refund in the event of a passenger being advised by a 3rd party not to travel?
As a low cost carrier it is unlikely AirAsia will do anything beyond what their terms say.
Edit: corrected typos
As a low cost carrier it is unlikely AirAsia will do anything beyond what their terms say.
Edit: corrected typos
Last edited by plunet; Feb 28, 2020 at 12:16 pm
#3
Join Date: May 2003
Posts: 406
Please explain ? If you mean your flights were on mainland Chinese airlines then surely AirAsia isn't at fault
Singapore is rated level ONE https://travel.gc.ca/travelling/heal...957.1579637332
Singapore is rated level ONE https://travel.gc.ca/travelling/heal...957.1579637332
#4
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,362
No airline owes you anything if another airline on a separate ticket cancels.
Some full service airlines will give you a break here. But low cost carriers are really unlikely to do anything.
Going forward though, it is likely Air Asia will be cancelling a lot of flights. If that happens, then a refund should be available.
Some full service airlines will give you a break here. But low cost carriers are really unlikely to do anything.
Going forward though, it is likely Air Asia will be cancelling a lot of flights. If that happens, then a refund should be available.
#5
Join Date: Sep 2013
Location: DXB / KUO
Programs: AY, SQ, EK
Posts: 857
Some family members are booked on the same route (similarly AirAsia tickets) on Thu. They decided not to travel but nobody's even thought of trying to get the money back from AirAsia - not really the airline's fault or problem.
The tickets were cheap anyways, so no point in worrying too much about this.
The tickets were cheap anyways, so no point in worrying too much about this.
#6
Join Date: Nov 2018
Programs: Enrich
Posts: 449
By the regulation, since I believe OP buy Air Asia malaysia ticket, then Air Asia should refund all the taxes + any other fee. Even it is non refundable ticket.
https://flysmart.my/en/macpc-2019/
https://flysmart.my/en/macpc-2019/
#7
Join Date: Apr 1999
Location: Philippines
Programs: CebGo 5J, Hilton Diamond, IHG Platinum, Alaska 100K
Posts: 4,696
I got my refund from Air Asia but ONLY because Air Asia stopped flying to Shanghai. They are still operating flights to Langkawi so there would be no reason for Air Asia to refund your money.
#8
Join Date: Sep 2008
Posts: 7,875
By the regulation, since I believe OP buy Air Asia malaysia ticket, then Air Asia should refund all the taxes + any other fee. Even it is non refundable ticket.
https://flysmart.my/en/macpc-2019/
https://flysmart.my/en/macpc-2019/
#9
Join Date: Nov 2018
Programs: Enrich
Posts: 449
I mean this. While Air Asia would always says ticket is non refundable, but they still need to refund all the taxes and fees charged by airports if you cancel the ticket
- Ticket purchased from airlines or travel agents
- Refunds to consumers or travel agents by airlines
- Refunds include Passenger Service Charge (PSC), taxes, fees and charges prescribed by any written law
Charges for non-refundable flight tickets
Airlines are only allowed to charge an administration fee of up to 5 per cent for refunds of PSC, taxes, fees and charges prescribed by any written law.
#11
Join Date: Apr 2008
Location: Hong Kong
Programs: asia miles
Posts: 398