Coronavirus - Air China offers full refunds
#1
Original Poster
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Coronavirus - Air China offers full refunds
In light of the recent concerns regarding the spread of coronavirus, Air China has issued a statement. For all bookings made on 999 tickets, it will be possible to get a full refund.
https://www.airchina.co.uk/GB/GB/inf...ATEGORY=UKSite
Seems like a sensible step.
https://www.airchina.co.uk/GB/GB/inf...ATEGORY=UKSite
Seems like a sensible step.
#4
Join Date: Jan 2004
Posts: 155
Just called Air China hoping to change my travel dates from SHA. Only possible at a cost of US$4,400. Unlike other airlines like United, CA's travel waiver only allows changes for flights to/from WUH. Flights to other destinations are eligible for refunds only, no changes.
#8
Join Date: Jan 2020
Posts: 1
Refund without fees for 999
2020-01-24 Notification of Free Refund for Air China Flight Tickets
Share
Dear Passenger:
In order to carry out the joint prevention and control of the 2019-nCoV epidemic and implement the requirements established by Civil Aviation Administration of China, passengers who have booked tickets for flights operated by Air China and CA-coded flights operated by Air China with a ticket number beginning with 999, including mileage award tickets, can voluntarily refund their tickets from 0:00 am on January 24, 2020, and Air China and all of its ticket sales agencies should not charge refund fee.
Air China 24-hour service hotline: +86-10-95583
I am not allowed to attach url so copy-paste this, you'll find the link on AirChina's page.
Share
Dear Passenger:
In order to carry out the joint prevention and control of the 2019-nCoV epidemic and implement the requirements established by Civil Aviation Administration of China, passengers who have booked tickets for flights operated by Air China and CA-coded flights operated by Air China with a ticket number beginning with 999, including mileage award tickets, can voluntarily refund their tickets from 0:00 am on January 24, 2020, and Air China and all of its ticket sales agencies should not charge refund fee.
Air China 24-hour service hotline: +86-10-95583
I am not allowed to attach url so copy-paste this, you'll find the link on AirChina's page.
#9
Join Date: Jan 2020
Posts: 1
36 hour Bejing layover
I have a flight from London to Manila with a 36 hour layover in Bejing. I booked it back in November but obviously I don’t want to risk the 36 hour layover outside or inside of the airport in Bejing anymore. Please let me know if anyone has any luck with this.
#10
Join Date: Jan 2020
Posts: 1
Flying to phuket via beijing
We are flying from London to Phuket end of February vía Beijing. Due to the situation we want to avoid that steepover and flying AirChina all together, and get a refund . Called them on friday and they said they dont have information on refunds for steepover bookings. That we should call next week.
so following this post with attention 🙌🏻
so following this post with attention 🙌🏻
#12
Join Date: Jun 2012
Location: NY
Posts: 733
Just spoke to AmEx (it's a CA revenue ticket via AmEx Plat IAProgram) - I can cancel for free up to the day of the flight.
#14
Join Date: Oct 2018
Programs: OZ*G, HH Diamond
Posts: 51
Just spoke to the European call centre. Depending on when you are travelling, they advised that you’d need to call back after a week when they have more guidance over what refunds and changes they can offer if you have a layover in China. We are due to travel in April and they couldn’t offer a refund or any other options to change as yet
#15
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,451
Anyone else think that people are MASSIVELY overreacting on it?
They already locked the whole city/area where the virus (which isn't more deadly or doesn't spread faster than a common cold!) originated from, with no massive breakouts anywhere else, just a few cases throughout the country (and a few overseas)
Transfer in PEK/PVG doesn't increase your risk at all, probably even lesser, due to the massive checks/controls happening right now.
I just exited from Malaysia, guess what, they didn't even check my passport at exit immigration (they should have learned from their past.. but clearly didn't) - should I have been worried about others travelling on fake identity and being potential security risks? Obviously not! Or I could never enjoy travel.
Travel always brings the risk of catching something that isn't common in your area (say, tapeworms) - but it also broadens your horizont. And you need to be willing to take some risk (I'm not even saying you take ANY extra risk here, just saying that travelling in general does bring some risk) if you'd like that.
They already locked the whole city/area where the virus (which isn't more deadly or doesn't spread faster than a common cold!) originated from, with no massive breakouts anywhere else, just a few cases throughout the country (and a few overseas)
Transfer in PEK/PVG doesn't increase your risk at all, probably even lesser, due to the massive checks/controls happening right now.
I just exited from Malaysia, guess what, they didn't even check my passport at exit immigration (they should have learned from their past.. but clearly didn't) - should I have been worried about others travelling on fake identity and being potential security risks? Obviously not! Or I could never enjoy travel.
Travel always brings the risk of catching something that isn't common in your area (say, tapeworms) - but it also broadens your horizont. And you need to be willing to take some risk (I'm not even saying you take ANY extra risk here, just saying that travelling in general does bring some risk) if you'd like that.