Air China Phone Wait Times
Sep 1, 2019, 11:50 am
#1
Original Poster
Join Date: Jan 2013
Posts: 304
Air China Phone Wait Times
If you've called Air China US recently please share your wait time and date and time of your call.
Last month my wait time was just a few minutes and several times, just several rings. But after United suspended HKG/ORD my wait time is now over 1 hour. Anyone know whats going on?
Last month my wait time was just a few minutes and several times, just several rings. But after United suspended HKG/ORD my wait time is now over 1 hour. Anyone know whats going on?
Sep 1, 2019, 12:03 pm
#2
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 41,991
If you've called Air China US recently please share your wait time and date and time of your call.
Last month my wait time was just a few minutes and several times, just several rings. But after United suspended HKG/ORD my wait time is now over 1 hour. Anyone know whats going on?
Last month my wait time was just a few minutes and several times, just several rings. But after United suspended HKG/ORD my wait time is now over 1 hour. Anyone know whats going on?
+86-95583
Sep 5, 2019, 10:17 am
#5
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,669
I have been on hold twice for over an hour before getting cut off. I am on hold right now. On the recording they mention an email address that you can send a request to, but I am unable to make it out. It is [email protected], but I am unable to make out what is between airchina and us in the address. Does anyone know the proper address?
Update: Still on hold, but got the email address [email protected] . I will see if they will help me get seats!
Update: Still on hold, but got the email address [email protected] . I will see if they will help me get seats!
Last edited by allbrosca; Sep 5, 2019 at 10:37 am Reason: Update
Sep 6, 2019, 9:20 am
#6
Join Date: Sep 2010
Posts: 109
I have been trying to reach them for almost three hours now. Their North America call center (which I'm beginning to doubt even exists) opens at 9:00 Eastern time. As they were closed, I called the Beijing number. After 30 minutes, I was still on hold and the NA center was about to open, so I hung up called them. I got in queue immediately when they "opened," and after an hour and 20 minutes, I got cut off. I called back and have now been on hold for 65 minutes and counting. I sent them a message via their app, but the response was in Chinese. This is unbelievable!
Sep 6, 2019, 9:53 am
#7
Join Date: Sep 2010
Posts: 109
I have been trying to reach them for almost three hours now. Their North America call center (which I'm beginning to doubt even exists) opens at 9:00 Eastern time. As they were closed, I called the Beijing number. After 30 minutes, I was still on hold and the NA center was about to open, so I hung up called them. I got in queue immediately when they "opened," and after an hour and 20 minutes, I got cut off. I called back and have now been on hold for 65 minutes and counting. I sent them a message via their app, but the response was in Chinese. This is unbelievable!
Sep 6, 2019, 10:21 am
#8
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 41,991
Wow, that's too bad! While I don't call those guys very often, I've never had to wait for more than 2 or 3 minutes when using the main number. I suppose reaching out to them on their WeChat OA and or MiniProgram might be worth a shot. I know CZ is pretty good at providing customer service via WeChat because I ran some tests on it last year...not sure about other Chinese airlines though.
Sep 6, 2019, 12:52 pm
#9
Join Date: Sep 2010
Posts: 109
Wow, that's too bad! While I don't call those guys very often, I've never had to wait for more than 2 or 3 minutes when using the main number. I suppose reaching out to them on their WeChat OA and or MiniProgram might be worth a shot. I know CZ is pretty good at providing customer service via WeChat because I ran some tests on it last year...not sure about other Chinese airlines though.
Sep 6, 2019, 5:11 pm
#11
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,669
Well, my email was successful. I heard back today and they were able to confirm the seats I requested, but I did try and get in touch 3 or 4 times on the North American customer service line and eventually got cut off each time.
Sep 10, 2019, 10:09 pm
#12
Original Poster
Join Date: Jan 2013
Posts: 304
Something must've happened lately. Just last month I had multiple calls that were answered in a few minutes and 2 or 3 answered in 2 rings
Sep 11, 2019, 1:11 pm
#13
Join Date: Aug 2018
Posts: 51
Another update. I wrongly assumed that by calling the Beijing number using WiFi calling, that it would be free. After my 54-minute call got cut off, my carrier (T-Mobile) texted me to say they noted $111 in international calling fees, which looked out of pattern for me. I called, and sure enough, I had been charged for the call, from which i was cut off when someone finally answered. I really reconsidering my decision to buy an Air China revenue ticket, business class or not. This is just insane.