Hainan Airlines
Jul 3, 2019, 5:18 am
#1
Original Poster
Join Date: Oct 2017
Location: C6
Programs: most
Posts: 65
Hainan Airlines
Just cancelled our points booking with SQ (MEL-CPH) for some cash flights in I with HU (MEL- FCO) AU$3600 pp (note some are still available at $3300 in Oct/ Nov 19 - flight deals post) Booked at Flight Centre (Aus) cause I haven’t had any experience with HU website ( kudos to flight centre - dropped a couple of $1000 to price match)
OK valid ticket numbers and PRN, but the HU website “will only allow bookings made on the their web site to be managed on their website” ticket numbers and PRN return errors
#SO, I asked Flight Centre to allocate seat via Sabre. I have rung the airline and had either communication breakdown or phone menus that wander off into Chinese from English.
The Soft product is reportedly very good , my question is anyone have any experience with these issues or any ideas as to how I can arrange my Limo transfers and have a shot at arranging a meal?
Thx DT
OK valid ticket numbers and PRN, but the HU website “will only allow bookings made on the their web site to be managed on their website” ticket numbers and PRN return errors
#SO, I asked Flight Centre to allocate seat via Sabre. I have rung the airline and had either communication breakdown or phone menus that wander off into Chinese from English.
The Soft product is reportedly very good , my question is anyone have any experience with these issues or any ideas as to how I can arrange my Limo transfers and have a shot at arranging a meal?
Thx DT
Jul 3, 2019, 7:09 am
#2
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,404
Just cancelled our points booking with SQ (MEL-CPH) for some cash flights in I with HU (MEL- FCO) AU$3600 pp (note some are still available at $3300 in Oct/ Nov 19 - flight deals post) Booked at Flight Centre (Aus) cause I haven’t had any experience with HU website ( kudos to flight centre - dropped a couple of $1000 to price match)
OK valid ticket numbers and PRN, but the HU website “will only allow bookings made on the their web site to be managed on their website” ticket numbers and PRN return errors
#SO, I asked Flight Centre to allocate seat via Sabre. I have rung the airline and had either communication breakdown or phone menus that wander off into Chinese from English.
The Soft product is reportedly very good , my question is anyone have any experience with these issues or any ideas as to how I can arrange my Limo transfers and have a shot at arranging a meal?
Thx DT
OK valid ticket numbers and PRN, but the HU website “will only allow bookings made on the their web site to be managed on their website” ticket numbers and PRN return errors
#SO, I asked Flight Centre to allocate seat via Sabre. I have rung the airline and had either communication breakdown or phone menus that wander off into Chinese from English.
The Soft product is reportedly very good , my question is anyone have any experience with these issues or any ideas as to how I can arrange my Limo transfers and have a shot at arranging a meal?
Thx DT
The Australian office contact goes through to their Chinese call centre, but there is a number for Auckland, NZ. Perhaps give them a call there? Alternatively I find email very reliable for Chinese carriers, even when communicating via the call centre has been problematic, emails have been responded to pretty quickly and with a good grasp of the issue.
From the looks of it the hainan site looks pretty easy to use? While it would have given you more flexibilityin terms of managing your booking, I guess going through Flight Centre will save having to call China in the event of any schedule changes.
Jul 4, 2019, 11:43 pm
#3
Join Date: Jul 2019
Location: Phoenix, AZ
Programs: AA Plat, AS Gold 75k, Marriott Titanium, IHG Gold
Posts: 17
Just cancelled our points booking with SQ (MEL-CPH) for some cash flights in I with HU (MEL- FCO) AU$3600 pp (note some are still available at $3300 in Oct/ Nov 19 - flight deals post) Booked at Flight Centre (Aus) cause I haven’t had any experience with HU website ( kudos to flight centre - dropped a couple of $1000 to price match)
OK valid ticket numbers and PRN, but the HU website “will only allow bookings made on the their web site to be managed on their website” ticket numbers and PRN return errors
#SO , I asked Flight Centre to allocate seat via Sabre. I have rung the airline and had either communication breakdown or phone menus that wander off into Chinese from English.
The Soft product is reportedly very good , my question is anyone have any experience with these issues or any ideas as to how I can arrange my Limo transfers and have a shot at arranging a meal?
Thx DT
OK valid ticket numbers and PRN, but the HU website “will only allow bookings made on the their web site to be managed on their website” ticket numbers and PRN return errors
#SO , I asked Flight Centre to allocate seat via Sabre. I have rung the airline and had either communication breakdown or phone menus that wander off into Chinese from English.
The Soft product is reportedly very good , my question is anyone have any experience with these issues or any ideas as to how I can arrange my Limo transfers and have a shot at arranging a meal?
Thx DT
https://www.hainanairlines.com/US/US/Limo-service
Jul 5, 2019, 1:26 pm
#4
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,029
It's not uncommon for Chinese airlines to only handle manage booking functionality if you have booked directly on their website. Air China is a major carrier that has this same procedure.
The Australian office contact goes through to their Chinese call centre, but there is a number for Auckland, NZ. Perhaps give them a call there? Alternatively I find email very reliable for Chinese carriers, even when communicating via the call centre has been problematic, emails have been responded to pretty quickly and with a good grasp of the issue.
From the looks of it the hainan site looks pretty easy to use? While it would have given you more flexibilityin terms of managing your booking, I guess going through Flight Centre will save having to call China in the event of any schedule changes.
The Australian office contact goes through to their Chinese call centre, but there is a number for Auckland, NZ. Perhaps give them a call there? Alternatively I find email very reliable for Chinese carriers, even when communicating via the call centre has been problematic, emails have been responded to pretty quickly and with a good grasp of the issue.
From the looks of it the hainan site looks pretty easy to use? While it would have given you more flexibilityin terms of managing your booking, I guess going through Flight Centre will save having to call China in the event of any schedule changes.
Jul 16, 2019, 11:04 pm
#6
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 647
I flew Hainan in Businesss class a few months back. Excellent product. I didnt know about the limo until I read it in the in-flight magazine - I sent then an email AS I WAS BOARDING my return flight and they sorted it all out and the driver was waiting when I landed. Excellent service (it says you have to book days in advance).