Cebu Pacific Website glitch (messed up my tix)
Booked two tickets on Cebu Pacific tonight. Flying to MNL on a Tuesday night. Double checked for accuracy before clicking payment. When I open my email the ticket is for the following day. I called Cebu up and they said they will waive the rebooking fee but charge fare difference if 121 HKD ($15 USD). I知 all about principle of the matter, while $15 is not a big deal, why should I pay $15 for their mistake?. Spent nearly 2 hours on the phone talking to different agents and they said there痴 nothing can be done unless I have screen shots. I asked why would I take a screen shot of a regular ticket I知 purchasing and the agent said the website has lots of problems so always should. Recommended I fill out complaint form and they may solve it. I did. We値l see what happens. If not, I plan to initiate a chargeback. It would basically be my word against theories though. Any thoughts? |
Originally Posted by lovefly88
(Post 31183947)
Booked two tickets on Cebu Pacific tonight. Flying to MNL on a Tuesday night. Double checked for accuracy before clicking payment. When I open my email the ticket is for the following day. I called Cebu up and they said they will waive the rebooking fee but charge fare difference if 121 HKD ($15 USD). I知 all about principle of the matter, while $15 is not a big deal, why should I pay $15 for their mistake?. Spent nearly 2 hours on the phone talking to different agents and they said there痴 nothing can be done unless I have screen shots. I asked why would I take a screen shot of a regular ticket I知 purchasing and the agent said the website has lots of problems so always should. Recommended I fill out complaint form and they may solve it. I did. We値l see what happens. If not, I plan to initiate a chargeback. It would basically be my word against theories though. Any thoughts? |
Originally Posted by cowie
(Post 31184053)
Which timezone are you in? Sounds awfully similar to this AirAsia bug... https://www.flyertalk.com/forum/othe...customers.html
Its insane that they can can get away with this. The woman said I only had 24 hours to decide if I was going to pay the 121 HKD or not. I値l call in 5 hours or so and then see what happens. Thanks. |
I have booked lots of tickets with CebuPac, never had any time zone issues.
i think the offer is very fair: they are offering you to book the fare you'd have to pay otherwise without penalty... I don't think it's reasonable to expect them to offer you a fare from a different day then when you want to fly... |
Originally Posted by Fyd
(Post 31185015)
I have booked lots of tickets with CebuPac, never had any time zone issues.
i think the offer is very fair: they are offering you to book the fare you'd have to pay otherwise without penalty... I don't think it's reasonable to expect them to offer you a fare from a different day then when you want to fly... |
Originally Posted by lovefly88
(Post 31183947)
Booked two tickets on Cebu Pacific tonight. Flying to MNL on a Tuesday night. Double checked for accuracy before clicking payment. When I open my email the ticket is for the following day. I called Cebu up and they said they will waive the rebooking fee but charge fare difference if 121 HKD ($15 USD). I知 all about principle of the matter, while $15 is not a big deal, why should I pay $15 for their mistake?. Spent nearly 2 hours on the phone talking to different agents and they said there痴 nothing can be done unless I have screen shots. I asked why would I take a screen shot of a regular ticket I知 purchasing and the agent said the website has lots of problems so always should. Recommended I fill out complaint form and they may solve it. I did. We値l see what happens. If not, I plan to initiate a chargeback. It would basically be my word against theories though. Any thoughts? As you note the issue now is it's your word against yours - unsolvable really (and of course they may just be thinking you actually made a mistake). |
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