Air Asia Aggravation [Seats]
May 16, 2019, 8:07 am
#1
Original Poster
Join Date: Apr 2011
Posts: 1,224
Air Asia Aggravation [Seats]
I'm really frustrated right now. I just booked a flight on Air Asia's website (SIN-KUL; Oct 17) and paid extra to select seat 1F, but was automatically assigned seat 19D according to my email confirmation.
So, I logged into Air Asia's website and navigated to "my bookings". Sure enough, I'm assigned seat 19D, even though my booking confirmation specifically lists that I paid extra to select my seat!
I tried calling Air Asia's U.S. phone number, which is supposed open Mon-Fri 9am to 6pm. I called them at 9:46am (EST), but got a recorded message stating that they're only available from 9am to 6pm.
OK, fine. I guess they meant their local time.
Anyone else have an issue like mine?
Can I change my seat assignment online? I don't see any option to do that.
Suggestions?
So, I logged into Air Asia's website and navigated to "my bookings". Sure enough, I'm assigned seat 19D, even though my booking confirmation specifically lists that I paid extra to select my seat!
I tried calling Air Asia's U.S. phone number, which is supposed open Mon-Fri 9am to 6pm. I called them at 9:46am (EST), but got a recorded message stating that they're only available from 9am to 6pm.
OK, fine. I guess they meant their local time.
Anyone else have an issue like mine?
Can I change my seat assignment online? I don't see any option to do that.
Suggestions?
Last edited by joer1212; May 17, 2019 at 9:08 pm
May 16, 2019, 8:27 pm
#4
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 41,990
Just call their Malaysia number.
May 16, 2019, 9:01 pm
#5
Original Poster
Join Date: Apr 2011
Posts: 1,224
I ended up paying again and took a photo of the seat confirmation page (it wasn't that expensive and I didn't want to deal with the hassle of calling). But, I never received an email confirmation. Also, when I refreshed the page and double-checked my booking, the old seat (the one I was assigned, not the one I paid for) was still there!
At this point, I give up. I'm just going to print out the seat confirmation page (that I took a photo of) and present it on board if there are any problems getting what I paid for (TWICE-- I can't believe they even made me do it. They should be issuing me a refund. Total incompetence).
At this point, I give up. I'm just going to print out the seat confirmation page (that I took a photo of) and present it on board if there are any problems getting what I paid for (TWICE-- I can't believe they even made me do it. They should be issuing me a refund. Total incompetence).
May 16, 2019, 9:12 pm
#6
Join Date: Nov 2018
Programs: Enrich
Posts: 449
I'm really frustrated right now. I just booked a flight on Air Asia's website (SIN-KUL; Oct 17) and paid extra to select seat 1F, but was automatically assigned seat 19D according to my email confirmation.
So, I logged into Air Asia's website and navigated to "my bookings". Sure enough, I'm assigned seat 19D, even though my booking confirmation specifically lists that I paid extra to select my seat!
I tried calling Air Asia's U.S. phone number, which is supposed open Mon-Fri 9am to 6pm. I called them at 9:46am (EST), but got a recorded message stating that they're only available from 9am to 6pm.
OK, fine. I guess they meant their local time.
I'm not optimistic that my issue will be resolved, even if I manage to get in touch with Air Asia's hotline, as it's abundantly clear that these people are incompetent.
Anyone else have an issue like mine?
Can I change my seat assignment online? I don't see any option to do that.
Suggestions?
So, I logged into Air Asia's website and navigated to "my bookings". Sure enough, I'm assigned seat 19D, even though my booking confirmation specifically lists that I paid extra to select my seat!
I tried calling Air Asia's U.S. phone number, which is supposed open Mon-Fri 9am to 6pm. I called them at 9:46am (EST), but got a recorded message stating that they're only available from 9am to 6pm.
OK, fine. I guess they meant their local time.
I'm not optimistic that my issue will be resolved, even if I manage to get in touch with Air Asia's hotline, as it's abundantly clear that these people are incompetent.
Anyone else have an issue like mine?
Can I change my seat assignment online? I don't see any option to do that.
Suggestions?
Try their facebook or malaysia number.
For call center, it is GMT-10, so definitely not EST time 9am to 6pm. More likely is PST 9 to 6 or something...
May 16, 2019, 9:16 pm
#7
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,159
At this point, I give up. I'm just going to print out the seat confirmation page (that I took a photo of) and present it on board if there are any problems getting what I paid for (TWICE-- I can't believe they even made me do it. They should be issuing me a refund. Total incompetence).
Last edited by nancypants; May 16, 2019 at 9:24 pm
May 16, 2019, 9:43 pm
#9
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 41,990
I ended up paying again and took a photo of the seat confirmation page (it wasn't that expensive and I didn't want to deal with the hassle of calling). But, I never received an email confirmation. Also, when I refreshed the page and double-checked my booking, the old seat (the one I was assigned, not the one I paid for) was still there!
At this point, I give up. I'm just going to print out the seat confirmation page (that I took a photo of) and present it on board if there are any problems getting what I paid for (TWICE-- I can't believe they even made me do it. They should be issuing me a refund. Total incompetence).
At this point, I give up. I'm just going to print out the seat confirmation page (that I took a photo of) and present it on board if there are any problems getting what I paid for (TWICE-- I can't believe they even made me do it. They should be issuing me a refund. Total incompetence).
May 16, 2019, 10:07 pm
#10
FlyerTalk Evangelist
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May 16, 2019, 11:21 pm
#11
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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Please follow the redirect as we relocate your query.
~beckoa, co-moderator Information Desk
~beckoa, co-moderator Information Desk
May 17, 2019, 2:36 am
#12
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,159
May 17, 2019, 4:20 am
#13
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 41,990
May 17, 2019, 5:16 am
#15
Original Poster
Join Date: Apr 2011
Posts: 1,224
I also logged into my Air Asia account, and my purchases aren't listed there either (other than my flight).
So, I'm still left with the seat they assigned me-- 19D (instead of 1F). It appears to be permanent, kind of like the alien spacecraft in Independence Day, which survives every attack, including a nuclear detonation.
It looks like I'm forced to call Air Asia after all, even though I'm not particularly optimistic of the outcome.
