Vietnam Airlines cancellation
May 13, 2019, 12:37 pm
#1
Original Poster
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Vietnam Airlines cancellation
Hi there!
I have a booking from BKK to NRT via HAN with VN airlines for the 27th of May.
My flight from BKK to HAN has been cancelled (VN618). I have been rebooked on flight VN614. This flight leaves earlier from BKK.
This leaves me with a layover of 6,5 hours in Hanoi. My travel agent isn't very helpful and says that VN only rebooks to VN, and this is the only option.
When I call VN they don't even want to help me out, they just send me back to the travel agent. (What's that kind of service actually? Usually I always deal directly with the airlines even though I booked through an OTA......)
What are my rights here? Should I be more stubborn and ask to be rebooked on an other SkyTeam carrier or so?
I have a booking from BKK to NRT via HAN with VN airlines for the 27th of May.
My flight from BKK to HAN has been cancelled (VN618). I have been rebooked on flight VN614. This flight leaves earlier from BKK.
This leaves me with a layover of 6,5 hours in Hanoi. My travel agent isn't very helpful and says that VN only rebooks to VN, and this is the only option.
When I call VN they don't even want to help me out, they just send me back to the travel agent. (What's that kind of service actually? Usually I always deal directly with the airlines even though I booked through an OTA......)
What are my rights here? Should I be more stubborn and ask to be rebooked on an other SkyTeam carrier or so?
May 14, 2019, 5:49 am
#4
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,555
You are rescheduled on a flight that leaves 3h10 earlier, not a huge deal.
The only nonstop alternative would be TG or Air Asia (not attractive). I strongly doubt that they would reroute you on TG.
The only nonstop alternative would be TG or Air Asia (not attractive). I strongly doubt that they would reroute you on TG.
May 14, 2019, 6:10 am
#5
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
This is the only suggestion I can imagine them agreeing to as you're on the only option that doesn't involve a different carrier, which I suspect isn't going to happen.
But try requesting this if you don't mind the red eye (which IS on an A350 though)
VN 606 BKK SGN 1930 2110
VN 300 SGN NRT 0005 0800
But try requesting this if you don't mind the red eye (which IS on an A350 though)
VN 606 BKK SGN 1930 2110
VN 300 SGN NRT 0005 0800
May 18, 2019, 12:19 am
#6
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,837
Forget it! VN is not going to rebook you AOL when there is a VN flight 3-4 hours earlier.
Either ask for a cancel/full refund and book elsewhere - or ask for flights via SGN.
Anyway, you need to deal with the TA. You purchased your ticket with the TA so that is your point of contact until day of departure. Next time book directly with the airlines, if you want to deal with the airlines rather than the TA in case of schedule changes.
Either ask for a cancel/full refund and book elsewhere - or ask for flights via SGN.
Anyway, you need to deal with the TA. You purchased your ticket with the TA so that is your point of contact until day of departure. Next time book directly with the airlines, if you want to deal with the airlines rather than the TA in case of schedule changes.