CZ Discount Business...is it refundable at all?

Old Jan 7, 19, 11:27 am
  #1  
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CZ Discount Business...is it refundable at all?

I have a CZ business class fare that I purchased some time ago, but now may not be able to use. Mid-April CHC-CAN-CDG-CAN-CHC. All the flights are in I class (discounted business).Is anyone familiar enough with CZ rules....will I be able to get any sort of refund if I cancel, or do I just need to suck up the loss for the whole fare?
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Old Jan 8, 19, 1:21 am
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Originally Posted by Bub001 View Post
I have a CZ business class fare that I purchased some time ago, but now may not be able to use. Mid-April CHC-CAN-CDG-CAN-CHC. All the flights are in I class (discounted business).Is anyone familiar enough with CZ rules....will I be able to get any sort of refund if I cancel, or do I just need to suck up the loss for the whole fare?
If you donít have the fare rules for your ticket, suggest you make a dummy booking in the same fare class and check. If that fare class is not available, then contact CZ and ask.
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Old Jan 8, 19, 1:29 am
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I found these fare rules on Expert Flyer for CZ I class - cancellation $450. You would need to check the fare basis is exactly the same.


Rules
Search: Departing CHC on 17/04/19 for CDG
Fare basis code IZQNB

Flying CZ

PENALTIES FARE RULE
CHANGES, ANY TIME CHARGE NZD 150.00.

CANCELLATIONS, BEFORE DEPARTURE CHARGE NZD 450.00.
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Old Jan 8, 19, 4:23 am
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Originally Posted by Thai-Kiwi View Post
I found these fare rules on Expert Flyer for CZ I class - cancellation $450. You would need to check the fare basis is exactly the same.
Thank you...that has given me both hope and a place to start. 😊
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Old Jan 8, 19, 12:13 pm
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That's the only I Class Fare rule I can see - cancellation NZ$450

BUT - doesn't mean that there weren't more when you booked, or you booked a consol fare - so don't take it as guaranteed! Call the airline!
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Old Feb 2, 19, 2:46 am
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Just reporting back, thank you for the good advice and information. NZD450 penalty on a NZD4k fare, which I think is reasonable especially given how deeply discounted the fare was. They have told me 2-5 business days for the cc refund.
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Old Feb 5, 19, 12:42 pm
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...and it was back in my credit card in 2 days...pretty impressed.
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