Flying with infant on Hong Kong Airlines
Aug 27, 2018, 12:33 am
#16
Original Poster
Join Date: Jan 2011
Posts: 76
i leave on the 13th. so just miss out on that. do you have a link to the 9/16 rumor?
i got a relative to fly with us to hkg. from there baby is allowed on a330. i booked a ticket for relative and it was a little over a 100 bucks for lap seat for an infant on expedia, so i added it. still hoping they just allow us all into business...
ill post an update from the plane. and if anyone has any info please do share!!!
i got a relative to fly with us to hkg. from there baby is allowed on a330. i booked a ticket for relative and it was a little over a 100 bucks for lap seat for an infant on expedia, so i added it. still hoping they just allow us all into business...
ill post an update from the plane. and if anyone has any info please do share!!!
Aug 27, 2018, 10:25 am
#17
Join Date: Jul 2016
Location: Los Angeles
Posts: 205
Here's the post about the 9/16 upgrade
https://www.flyertalk.com/forum/30127182-post544.html
Good luck on your flight!
https://www.flyertalk.com/forum/30127182-post544.html
Good luck on your flight!
Aug 27, 2018, 8:58 pm
#18
Original Poster
Join Date: Jan 2011
Posts: 76
interesting... that sounds promising.
So let me preface this complaint with mentioning how lucky i feel to have these tickets, but after booking an economy ticket for my relative and a 2nd ticket for my son, i used the HK airlines messaging feature to select seats with a bassinet. the agent informed me bassinets are only available for premium economy. is this common?
So let me preface this complaint with mentioning how lucky i feel to have these tickets, but after booking an economy ticket for my relative and a 2nd ticket for my son, i used the HK airlines messaging feature to select seats with a bassinet. the agent informed me bassinets are only available for premium economy. is this common?
Aug 31, 2018, 3:06 pm
#19
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
interesting... that sounds promising.
So let me preface this complaint with mentioning how lucky i feel to have these tickets, but after booking an economy ticket for my relative and a 2nd ticket for my son, i used the HK airlines messaging feature to select seats with a bassinet. the agent informed me bassinets are only available for premium economy. is this common?
So let me preface this complaint with mentioning how lucky i feel to have these tickets, but after booking an economy ticket for my relative and a 2nd ticket for my son, i used the HK airlines messaging feature to select seats with a bassinet. the agent informed me bassinets are only available for premium economy. is this common?
And they are not marked but you can see the bassinet on the drawings of the A350 seatmap on the HX site:
https://www.hongkongairlines.com/en_...utus/ourfleet#
This also shows a bassinet position in economy. Although there are many more in Economy Comfort there are a couple in Economy. It looks like 2 bassinets in front of 51D/E/G.
Last edited by skimthetrees; Aug 31, 2018 at 3:12 pm
Sep 7, 2018, 8:02 pm
#20
Original Poster
Join Date: Jan 2011
Posts: 76
@skimthetrees called/chatted with hk again. even though it is listed as regular economy with seatguru they insist row 51 is premium economy
Sep 7, 2018, 9:12 pm
#21
Original Poster
Join Date: Jan 2011
Posts: 76
@skimthetrees... how the plot thickens. called again, and this time not only did i get a bassinett, but now in premium econonomy. however they are unable to offer email confirmation... so im not counting on it
Sep 9, 2018, 5:36 am
#23
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,405
Hope you get a solution!
Sep 13, 2018, 11:20 pm
#25
Original Poster
Join Date: Jan 2011
Posts: 76
Total cluster f***.
Check in took 3 hours. Nice staff but could not figure out what to do. Ended up having to buy a business class ticket from hkg to bkk for infant. (This was 3rd ticket I purchased for him!!
Infant was not allowed in a350 business class cabin even with series of documentation from HK airlines saying it was ok (to be fair there were other people at HK airlines who said it wasn’t ok).
From lax to hkg staff was not thrilled with us switching back and forth.
They did give whole row with bassinet which was nice.
It was all very stressful and complicated.
Wouldn’t recommend but I do want to reiterate that there were a lot of really nice people who worked at HK Airlines and want to help.
Tran at San Fran ticket office was invaluable. At one point looked like we might not have gotten on plane without her. Ticketing agents had to call her, and she was on phone with Hong Kong office and others hustling to help out. PM me if you need her number.
Check in took 3 hours. Nice staff but could not figure out what to do. Ended up having to buy a business class ticket from hkg to bkk for infant. (This was 3rd ticket I purchased for him!!
Infant was not allowed in a350 business class cabin even with series of documentation from HK airlines saying it was ok (to be fair there were other people at HK airlines who said it wasn’t ok).
From lax to hkg staff was not thrilled with us switching back and forth.
They did give whole row with bassinet which was nice.
It was all very stressful and complicated.
Wouldn’t recommend but I do want to reiterate that there were a lot of really nice people who worked at HK Airlines and want to help.
Tran at San Fran ticket office was invaluable. At one point looked like we might not have gotten on plane without her. Ticketing agents had to call her, and she was on phone with Hong Kong office and others hustling to help out. PM me if you need her number.
Sep 14, 2018, 7:59 pm
#27
Original Poster
Join Date: Jan 2011
Posts: 76
I was not on the newly updated a350. I am not totally sure why, but it appears that they had to downgrade my infant son’s business class ticket for the Hong Kong portion and they were unable to keep the business class portion for his second flight.
The whole thing was quite an ordeal...
The whole thing was quite an ordeal...
Sep 19, 2018, 1:34 pm
#28
Join Date: Jul 2016
Location: Los Angeles
Posts: 205
Ended up canceling my flights. After a lot of back and forth with HX and long calls with Expedia, I didn't have any other options. I tried to get them to push the travel date out 3 months so that my "infant" would be 2 years old but they wouldn't do it. Expedia gave me a refund and told me to rebook directly with the airline.
Super bummed about this.
Super bummed about this.
Oct 18, 2018, 7:29 pm
#30
Original Poster
Join Date: Jan 2011
Posts: 76
Spoke with an agent yesterday about possible regulatory changes allowing infants in a350.
FWIW she said that the question came up on a company call and management said they have no intention of changing policy/seeking regulatory permission.
FWIW she said that the question came up on a company call and management said they have no intention of changing policy/seeking regulatory permission.