Garuda London - Jakarta zero'd out in GDS for W18-19
Oct 1, 2018, 6:58 am
#182
Join Date: Oct 2018
Posts: 1
So despite my original itinerary (to BKK) having a stopover of one night in both directions Garuda are telling me that their policy for these replacement flights is that no stopovers allowed !!!
I have found replacement flights in business class in I booking class (as originally booked) but they are saying I can't have the stopovers.
Has anyone else got an overnight stop with their replacement itinerary ?
On Garuda flights ?
On another airline ??
Seriously frustrating.
It seems their policy for providing similar replacement flightd is actually preventing them from providing similar replacement flights !!
I HAVE FOUND VERY SENSIBLE, REASONABLE ITINERARY WITH AVAILABILITY AND THEY ARE SAYING NO YOU MUST GO STRAIGHT THROUGH.
Their itinerary gives just under an hour each way between flights :-(
I have found replacement flights in business class in I booking class (as originally booked) but they are saying I can't have the stopovers.
Has anyone else got an overnight stop with their replacement itinerary ?
On Garuda flights ?
On another airline ??
Seriously frustrating.
It seems their policy for providing similar replacement flightd is actually preventing them from providing similar replacement flights !!
I HAVE FOUND VERY SENSIBLE, REASONABLE ITINERARY WITH AVAILABILITY AND THEY ARE SAYING NO YOU MUST GO STRAIGHT THROUGH.
Their itinerary gives just under an hour each way between flights :-(
The London office put me on CX238, GA863 with one night stopover then GA866.
All flights are in class D, originally purchased in class I.
Preferably I wouldn't want a stopover in CGK, so I think the option they gave you is quite good.
Oct 3, 2018, 2:03 pm
#183
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 755
Slightly off topic but GA First Class (B77W PK-GIF and PK-GIG) are shifting from CGK-LHR to the CGK-HND route from the end of October rather than the First service going after the LHR route ends https://www.routesonline.com/news/38...rvice-changes/
Oct 19, 2018, 9:51 am
#185
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
I've heard some hilarious 'in the know' rumours from people based out of GA Jakarta that UK flights may be starting again... not LHR-CGK though... normally i'd laugh it off as 'not a chance' but it's Garuda 
Anyone else heard anything surprising?
Anyone else heard anything surprising?
Oct 20, 2018, 1:39 am
#186
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,912
Sounds absolutely bonkers. LGW is just as full as LHR. Are they seriously looking at STN, or further north at BHX or MAN? Until they get their hands on some 787s or 350s or land their 777s at an airport other than CGK to take the full landing weight it does seem like a strategy to fail.
Oct 25, 2018, 1:38 pm
#189
Join Date: Oct 2018
Location: United Kingdom
Posts: 427
Hi there, I'm a bit late to this but here's my experience.
My family and I were booked for a fortnight's mini SE Asia trip starting in London and taking in Jakarta, KL, Langkawi and Singapore.
The flights to Jakarta, KL and the return to London from Singapore (via change of planes in Jakarta) were all from Garuda.
Booked for Easter 2019 a year in advance, in economy. I had paid what I felt to be a very low price (around Ł520pp (economy) total for all the flights).
Received an email from Garuda advising of cancellations.
Exchanged some emails with their Jakarta customer service team who were unhelpful and were telling me to phone both their Jakarta office and their London office.
Their London customer service was initially fairly bad - taking forever to the answer the phone (almost an hour). Initially said they couldn't help and pointed the finger at the Jakarta office.
Jakarta office pointed the finger firmly back at the London office.
More phone calls to the London office.
Eventually they tried to put me on a Singapore flight on the way home - a direct flight to LHR rather than via Jakarta as had originally been booked. However they eventually said they could only allocate up to 4 seats for rerouted passengers per Singapore Airlines flight - there were five of us in my group.
They then tried to use KLM.
I pointed out that I live near Birmingham and would rather fly to/from there.
They managed to change my booking to BHX > AMS (with KLM) > CGK (with Garuda) for the outbound journey.
For the return from Singapore, they have given us flights with KLM: SIN > AMS > BHX.
Previously, I was to fly out late at night and my return from Singapore would have commenced early in the morning (plus a change of planes at CGK).
The new arrangements mean I leave my house at crack of dawn and start my return journey home very late at night. This means I effectively gain 2 days on my holiday and I fly from/to my local airport and don't need to waste time & money on a trip to/from London.
So, overall I am really happy with this outcome.
I am however unhappy with the lack of knowledge and lack of consistency from the various customer services teams at Garuda. It's as if none of them were singing from the same hymn sheet and didn't have much briefing prior to the cancellation emails being sent out to affected customers.
My family and I were booked for a fortnight's mini SE Asia trip starting in London and taking in Jakarta, KL, Langkawi and Singapore.
The flights to Jakarta, KL and the return to London from Singapore (via change of planes in Jakarta) were all from Garuda.
Booked for Easter 2019 a year in advance, in economy. I had paid what I felt to be a very low price (around Ł520pp (economy) total for all the flights).
Received an email from Garuda advising of cancellations.
Exchanged some emails with their Jakarta customer service team who were unhelpful and were telling me to phone both their Jakarta office and their London office.
Their London customer service was initially fairly bad - taking forever to the answer the phone (almost an hour). Initially said they couldn't help and pointed the finger at the Jakarta office.
Jakarta office pointed the finger firmly back at the London office.
More phone calls to the London office.
Eventually they tried to put me on a Singapore flight on the way home - a direct flight to LHR rather than via Jakarta as had originally been booked. However they eventually said they could only allocate up to 4 seats for rerouted passengers per Singapore Airlines flight - there were five of us in my group.
They then tried to use KLM.
I pointed out that I live near Birmingham and would rather fly to/from there.
They managed to change my booking to BHX > AMS (with KLM) > CGK (with Garuda) for the outbound journey.
For the return from Singapore, they have given us flights with KLM: SIN > AMS > BHX.
Previously, I was to fly out late at night and my return from Singapore would have commenced early in the morning (plus a change of planes at CGK).
The new arrangements mean I leave my house at crack of dawn and start my return journey home very late at night. This means I effectively gain 2 days on my holiday and I fly from/to my local airport and don't need to waste time & money on a trip to/from London.
So, overall I am really happy with this outcome.
I am however unhappy with the lack of knowledge and lack of consistency from the various customer services teams at Garuda. It's as if none of them were singing from the same hymn sheet and didn't have much briefing prior to the cancellation emails being sent out to affected customers.
Last edited by Aston100; Oct 25, 2018 at 1:40 pm Reason: added some clarification
Nov 8, 2018, 10:21 pm
#192
Join Date: Jun 2018
Posts: 18
Nov 9, 2018, 1:13 am
#193
Join Date: Oct 2018
Location: United Kingdom
Posts: 427
I've gone and booked all the hotels across the multiple locations I'm visiting, and most are non refundable.
Nov 9, 2018, 1:26 am
#194
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,912
OMG. What are they playing at?
This certainly is going to be an interesting few weeks to see how this is going to play out. Like others I have now made non-refundable bookings around the fact that I arrive in Bangkok earlier that I would have done if I had gone via CGK on an overnight trip. This is turning into a real rollercoaster ride with added turbulence from Garada management.
This certainly is going to be an interesting few weeks to see how this is going to play out. Like others I have now made non-refundable bookings around the fact that I arrive in Bangkok earlier that I would have done if I had gone via CGK on an overnight trip. This is turning into a real rollercoaster ride with added turbulence from Garada management.
Nov 9, 2018, 1:45 am
#195
Original Poster
Join Date: Sep 2012
Posts: 2,573
I can't believe that they would try it at this late change with all the disruption already caused, but then who knows with these guys, I really hope not! Will be keeping a very close eye on my booking for sure though
Really bizarre, if they wanted to slot sit surely they'd have been better off having KLM Cityhopper do it or similar (I remember years ago a Flightline BAE 146 running a "Qantas" Manchester to London service only bookable as part of an onward QF flight)
Really bizarre, if they wanted to slot sit surely they'd have been better off having KLM Cityhopper do it or similar (I remember years ago a Flightline BAE 146 running a "Qantas" Manchester to London service only bookable as part of an onward QF flight)