Garuda London - Jakarta zero'd out in GDS for W18-19
Aug 31, 2018, 5:35 am
#136
Original Poster
Join Date: Sep 2012
Posts: 2,575
Thanks for letting us know. I finally spoke to Travelup who seemed highly amused about the current country change and promised to get on the case and I let them know my preference for SQ, so I will see what they can come up with for now
Sep 3, 2018, 3:11 am
#138
Join Date: Feb 2009
Location: LON|JHB
Posts: 433
I called up on Friday. First guy clueless, referred me to local ticket office. Hung up when I asked for an escalation. Second guy clearly understood the situation. Pushed a refund very hard, saying that his system only showed KLM options to connect with the AMS flight. No supervisor available. Insisted that his system showed no other carriers. Pushed a departure the following day in response to the much earlier timing required as a consequence of the shift to AMS. I said I’d call back.
Question to those that may have been rebooked on other carriers... what cabin and booking class were you in please?
No response to email to ebooking.
Question to those that may have been rebooked on other carriers... what cabin and booking class were you in please?
No response to email to ebooking.
Sep 3, 2018, 3:23 am
#139
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,916
I've had similar - I tried calling the Jakarta contact centre Sunday pm (when it was late evening Sunday local time) - option 2, 2, 2 - call was answered immediately. I explained that although I could be reasonably flexible about the outbound flight, my options to return were quite constrained, and the timing of the GA flights from CGK to AMS can't meet my schedule as I can't leave a day earlier and I need to back to work in London the following day and getting into AMS at 0740 is not going to work. The agent acknowledged that this was an issue, but other than confirming a flight plan on GA with KLM connections to London with the staff available to him at that time there was noone who could approve a reroute onto a another carrier and that "rebooking onto other carriers was a grey area". He suggested to leave it a few days and calling back Monday to Friday during local office hours when there were more senior staff around.
Email to ebooking @ HQ as per the facebook page has gone unanswered.
I've tried emailing London ticketing, and may try another call in a few days.
Email to ebooking @ HQ as per the facebook page has gone unanswered.
I've tried emailing London ticketing, and may try another call in a few days.
Sep 3, 2018, 5:14 am
#140
Join Date: Sep 2013
Location: London, UK
Programs: Ronin - churn and burn
Posts: 701
I called up on Friday. First guy clueless, referred me to local ticket office. Hung up when I asked for an escalation. Second guy clearly understood the situation. Pushed a refund very hard, saying that his system only showed KLM options to connect with the AMS flight. No supervisor available. Insisted that his system showed no other carriers. Pushed a departure the following day in response to the much earlier timing required as a consequence of the shift to AMS. I said I’d call back.
Question to those that may have been rebooked on other carriers... what cabin and booking class were you in please?
No response to email to ebooking.
Question to those that may have been rebooked on other carriers... what cabin and booking class were you in please?
No response to email to ebooking.
I was on a one way booking LHR-CGK-BKK in I class
Have been rebooked to SQ in J class for LHR-SIN-CGK ,with the I class flight from CGK-BKK kept unchanged.
Sep 3, 2018, 5:23 am
#141
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,916
Last edited by plunet; Sep 3, 2018 at 5:25 am Reason: typo
Sep 3, 2018, 6:26 am
#142
Join Date: Sep 2013
Location: London, UK
Programs: Ronin - churn and burn
Posts: 701
Interesting, useful feedback @Jermyn. Did you attempt a conversation to get routed LHR-SIN-BKK without going via CGK, or were you happy to keep the last sector on GA?
Initially I was offered LHR-SIN on SQ followed by a late GA flight to CGK but was able to gently push for the SIN-CGK segment to be put on SQ as well, getting me into CGK around 4 hours earlier than GA.
Sep 3, 2018, 6:35 am
#143
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,916
Sep 3, 2018, 9:16 am
#144
Join Date: Feb 2009
Location: LON|JHB
Posts: 433
Sep 3, 2018, 9:36 am
#145
Join Date: Sep 2009
Programs: SQ TPP, BA silver, GA silver
Posts: 66
I called and request them to change my flight to SQ right away. The person on the phone seems to be aware of whats goingon, he worked on my request right away and only have one SQ flight available for the day of my flight. I also told him from the beginning transitting through AMS won't work since it was too early. A couple of hours later got a new eticket with the SQ Flights and able to select seats. Probably being Indonesian might help a bit in my case, I called them saturday evening.
Sep 3, 2018, 11:42 am
#146
Join Date: Sep 2018
Posts: 1
As a substitute for the London route, continued Pahala, Garuda will concentrate on opening other international routes. There are three destinations that will be targeted, namely Paris in France, Manila in the Philippines, and Ho Chi Minh in Vietnam.
However, the three routes will not be opened this year. As is known, the process of opening an international route requires a long process.
However, the three routes will not be opened this year. As is known, the process of opening an international route requires a long process.
Sep 4, 2018, 1:31 am
#148
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,916
- You put the relevant (not GA or Skyteam) FF number into the SQ or CX booking for that operator, and your miles should be awarded as per usual.
- After you have flown you can then try to retro-claim an Original Routing credit (ie. Based upon your LHR - CGK ++ route) from GA due to their involuntary reroute. This bit is more likely to fail as it needs human intervention, and policy varies per airline and FF program. Keep your boarding passes just incase you need proof.
Sep 4, 2018, 2:28 am
#149
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
I think the challenge still remind as far as I know. CGK run way still cannot handle full load of B77W on daily basis, as this was why AMS/LHR was rotated with some via SIN.
I saw that F will (or have been) removed also on AMS route. So I wonder, does it means GA has reconfigured its 77W to be 2 classes now?
Sep 4, 2018, 3:56 am
#150
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
I hope you're all getting what you want for your re-routings... in the meantime, here's a snippet from Kompas (an Indonesian language newspaper) that if translated right is making me chuckle:
Yuniartha said the Indonesian low-cost airline Lion Air plans to fly between London and Bali, saying the materialization of this new route will occur before the end of 2018