Garuda London - Jakarta zero'd out in GDS for W18-19
Aug 29, 2018, 11:38 am
#106
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,487
From the Garuda Facebook page:
We regret to inform you that, effective 28-Oct-18, Garuda Indonesia will no longer serve its non-stop London-Jakarta/Jakarta-London route.
We will work closely with our airline partners to assist our valued passengers affected by this change to ensure that we’re able to rearrange their itineraries and re-accommodate them through our Amsterdam-Jakarta route or other alternative flights.
Our London Heathrow – Amsterdam – Jakarta route will continue to operate with 6 flights a week.
Passengers are advised to contact the travel agent they purchased their flights through for further advice. For passengers who purchased tickets via the Garuda Indonesia UK website please email [email protected] or call 0062 212 3519999
We regret to inform you that, effective 28-Oct-18, Garuda Indonesia will no longer serve its non-stop London-Jakarta/Jakarta-London route.
We will work closely with our airline partners to assist our valued passengers affected by this change to ensure that we’re able to rearrange their itineraries and re-accommodate them through our Amsterdam-Jakarta route or other alternative flights.
Our London Heathrow – Amsterdam – Jakarta route will continue to operate with 6 flights a week.
Passengers are advised to contact the travel agent they purchased their flights through for further advice. For passengers who purchased tickets via the Garuda Indonesia UK website please email [email protected] or call 0062 212 3519999
I don't see this on their Facebook page https://www.facebook.com/garudaindonesia/
Can you provide a link please ?
Aug 29, 2018, 12:04 pm
#107
Join Date: Jun 2018
Posts: 18
I don't see this on their Facebook page https://www.facebook.com/garudaindonesia/
Can you provide a link please ?
Can you provide a link please ?
Hope that works for you
Aug 29, 2018, 2:59 pm
#108
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,915
Well, I took the hint from @mr_botak and emailed in a request for EVA (first preference) followed by SQ (second preference) with flight numbers and dates, and if these are not approved have asked for what the rebooking guidance is. Will share my experience if and when I hear back from someone.
Aug 30, 2018, 2:44 am
#110
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
Yup, they changed all sectors on LHR-CGK overnight to AMS-CGK & vv
Expect mass panic and inability to reach any of their call centres for the next 5 days.
Interesting in above - I have no idea why people think they would get rerouted on EVA Air?
The fact they are explicitly allowing rebooking on:
3.1.KLM (route AMS-LHR vv.)
3.2.SQ (route SIN-LHR vv.)
3.3.CX/KA (route HKG-LHR vv.)
is incredible - but note for they are allowing rebooking only on cheaper classes (i.e. SQ in D) so I expect some issues over Xmas/NY where SQ/CX will be busy.
Expect mass panic and inability to reach any of their call centres for the next 5 days.
Interesting in above - I have no idea why people think they would get rerouted on EVA Air?
The fact they are explicitly allowing rebooking on:
3.1.KLM (route AMS-LHR vv.)
3.2.SQ (route SIN-LHR vv.)
3.3.CX/KA (route HKG-LHR vv.)
is incredible - but note for they are allowing rebooking only on cheaper classes (i.e. SQ in D) so I expect some issues over Xmas/NY where SQ/CX will be busy.
Aug 30, 2018, 4:49 am
#112
Join Date: Jun 2006
Location: London, UK
Programs: BA Gold
Posts: 87
I've emailed a request for re-routing on CX or SQ on our trip from LHR-MEL over the Christmas period. An additional stop in AMS, plus an increase of layover from <2 hours to 8+ hours will be impossible with our 3-year old.
I'm so upset right now. I really hope they do the right thing here.
I'm so upset right now. I really hope they do the right thing here.
Aug 30, 2018, 4:49 am
#113
Original Poster
Join Date: Sep 2012
Posts: 2,574
Yup, they changed all sectors on LHR-CGK overnight to AMS-CGK & vv
Expect mass panic and inability to reach any of their call centres for the next 5 days.
Interesting in above - I have no idea why people think they would get rerouted on EVA Air?
The fact they are explicitly allowing rebooking on:
3.1.KLM (route AMS-LHR vv.)
3.2.SQ (route SIN-LHR vv.)
3.3.CX/KA (route HKG-LHR vv.)
is incredible - but note for they are allowing rebooking only on cheaper classes (i.e. SQ in D) so I expect some issues over Xmas/NY where SQ/CX will be busy.
Expect mass panic and inability to reach any of their call centres for the next 5 days.
Interesting in above - I have no idea why people think they would get rerouted on EVA Air?
The fact they are explicitly allowing rebooking on:
3.1.KLM (route AMS-LHR vv.)
3.2.SQ (route SIN-LHR vv.)
3.3.CX/KA (route HKG-LHR vv.)
is incredible - but note for they are allowing rebooking only on cheaper classes (i.e. SQ in D) so I expect some issues over Xmas/NY where SQ/CX will be busy.
Aug 30, 2018, 4:54 am
#114
Join Date: Jun 2006
Location: London, UK
Programs: BA Gold
Posts: 87
Does this mean re-bookings from business tickets will be in Prem Economy?
Aug 30, 2018, 5:13 am
#116
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,915
Right to reimbursement or re-routing
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.
Aug 30, 2018, 5:13 am
#117
Join Date: Sep 2013
Location: London, UK
Programs: Ronin - churn and burn
Posts: 701
Contact centre agents are completely unable to book anything other than codeshares on "royal jets" i.e. KLM
No possibility for them to book SQ or CX.
Asked for a supervisor and was told that they all go home at 5pm CGK time.
I was told to try going to LHR T3 to rebook - not a real ticket desk and not operational on non-flight days
Then I was told to call into the Jakarta ticket office in person... I explained that this was rather difficult given that they've just cancelled the flight to CGK from London, where I'm currently located.
The UK contact number is down at the moment but people who have managed to get through have been told by UK staff that only Jakarta can make changes to web bookings. Jakarta are telling us only UK can make changes...
Finally after about an hour on the phone the agent told me that there was some new information. Apparently the team leader hadn't gone home and instead had been in a meeting to discuss the situation with the LHR flights. There will be another meeting tomorrow to finalise things and then apparently we'll know for sure what's going on.
I'm not holding my breath
No possibility for them to book SQ or CX.
Asked for a supervisor and was told that they all go home at 5pm CGK time.
I was told to try going to LHR T3 to rebook - not a real ticket desk and not operational on non-flight days
Then I was told to call into the Jakarta ticket office in person... I explained that this was rather difficult given that they've just cancelled the flight to CGK from London, where I'm currently located.
The UK contact number is down at the moment but people who have managed to get through have been told by UK staff that only Jakarta can make changes to web bookings. Jakarta are telling us only UK can make changes...
Finally after about an hour on the phone the agent told me that there was some new information. Apparently the team leader hadn't gone home and instead had been in a meeting to discuss the situation with the LHR flights. There will be another meeting tomorrow to finalise things and then apparently we'll know for sure what's going on.
I'm not holding my breath
Aug 30, 2018, 5:19 am
#118
Original Poster
Join Date: Sep 2012
Posts: 2,574
Thanks for the update! I was due to be in Jakarta on Monday but unfortunately I just rescheduled, but I may swing by the Singapore office tomorrow and see if I can get any info. Though my booking is via Travelup which complicates things
Aug 30, 2018, 5:23 am
#119
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,915
For pretty much all airlines, when the decision to cancel a route is taken there is either no detail or only very high level detail on rerouting arrangements.
Only when the dust settles (typically after a few days) does the reality of the rebooking situation fall into place when the managers have put the reticketing agreements in place and operational teams who have to do the rebooking know what is really permitted.
So, DON'T PANIC yet.... there's is plenty of time - for most of us its several months away, albeit some of of have travel over the Christmas period when rebooking might be harder due to availbility.
And if and when the dust has settled the proposed new itenary (which by default is likely to be LHR-AMS-CGK-wherever) doesn't work for you, work out why it can't work [hint: I can't leave that early/late.... I arrive too early/late] and then clamly ask for other solutions, and if you can do your homework for what you would like instead with dates and flight numbers that will be useful. If you're on the phone the proposed option is not going to work, ask for the booking to remain unchanged and hang up, as you will usually only have one opportunity to modify your reservation.
Only when the dust settles (typically after a few days) does the reality of the rebooking situation fall into place when the managers have put the reticketing agreements in place and operational teams who have to do the rebooking know what is really permitted.
So, DON'T PANIC yet.... there's is plenty of time - for most of us its several months away, albeit some of of have travel over the Christmas period when rebooking might be harder due to availbility.
And if and when the dust has settled the proposed new itenary (which by default is likely to be LHR-AMS-CGK-wherever) doesn't work for you, work out why it can't work [hint: I can't leave that early/late.... I arrive too early/late] and then clamly ask for other solutions, and if you can do your homework for what you would like instead with dates and flight numbers that will be useful. If you're on the phone the proposed option is not going to work, ask for the booking to remain unchanged and hang up, as you will usually only have one opportunity to modify your reservation.
Aug 30, 2018, 6:40 am
#120
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 755
It’s about time GA dropped those gigantic B77Ws for the more efficient B787 and/or A350 for the long thin routes just like all their regional competitors (VN, SQ, MH, TG, CX, CZ, CI, BR(soon) all have them in one form or another). Then maybe LHR-CGK and/or LHR-DPS would work (flew LHR-CGK the other day and by the looks of folks very many where going onwards to DPS). I doubt the B77W routes require this aircraft for cargo capacity. GA do not even use the B77W to China, South Korea or all their Japanese routes. They have the A330-900NEO coming at some point in the future for the nearner long haul efficiency improvements (China, Austraila etc).
Last edited by siw; Aug 30, 2018 at 8:17 am Reason: Corrected. Initially read as LHR to be added to CGK-AMS