Is China Eastern's customer service really this bad?

Old May 11, 18, 3:15 pm
  #31  
 
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"Fetish with batteries"... then people complain that planes are falling out of the sky...
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Old May 11, 18, 5:24 pm
  #32  
 
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I wish the OP could visit the US on a non-US passport, without pre-check or airline status. It might give him a different perspective on international travel. And I say that from the point of view of someone from a country that has relatively close ties with the US. As I said in an earlier post...there are cultural differences in the travel experience.
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Old May 11, 18, 7:00 pm
  #33  
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Originally Posted by Bub001 View Post
I wish the OP could visit the US on a non-US passport, without pre-check or airline status. It might give him a different perspective on international travel....
^^Transit through China, with domestic connection, as a foreigner is almost as bad as transit through USA as a foreigner.
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Old May 12, 18, 4:12 am
  #34  
 
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http://newsinflight.com/2018/02/25/power-bank-catches-fire-in-china-southern-airlines-boeing-777-300er/
Originally Posted by Virginia Emery View Post
"Fetish with batteries"... then people complain that planes are falling out of the sky...
I know, right!?
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Old May 12, 18, 8:41 am
  #35  
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As I've said before, A DEWALT CORDLESS BATTERY IS NOT A LITIUM BATTERY!!!!!!!!!!!! Why does China treat all batteries the same? Why did China require cell phones be turned off for the entire flight, when no other country required it? Was a Chinese plane going to drop out of the sky because a cell phone was turned on? When a serious problem like litium batteries is presented, the Chinese take a meat cleaver to it, removing all batteries. Most other countries ban litium batteries. Because MU decided to sit on my bag and not make the slightest move to contact me (they had email address and Phone number), I'm sending their LA office a letter Monday, demanding $200 compensation for what I had to buy to replace what was missing for more than 7 days (China did sign the treaty allowing compensation). I'll take it further to small claims court if I have to (and I undoubtedly will have to) and file a complaint with the U.S. Department of Transportation ((and follow the complaint up the chain). In the meantime, I've already posted on 10 china Eastern sites on Facebook my experiences and will continue to do this. On Facebook, twitter and other social media sites, until I get tired of do so (which will be never). And yes, it was nice to go through the final point of entry to the U.S. at LAX, where they ask you if you have anything to declare, and I say that I have two suitcases full of processed food that my Thai wife had her sister pack. They ask me if there is any meat in it and I truthfully say "no." He then says "welcome home" and waves me through. That kind of common sense is lost in China, maybe because I am a foreigner there. I do know that I'll never visit China as a tourist. If the people that I met in the airports are any indication, I have no desire to know the Chinese people. I'm sure that there are many millions of foreigners that feel the same about the U. S. I'm not here to comment on how foreigners in both the U.S. and China feel about traveling in those countries. I'm not even really here to ..... about having two batteries confiscated. If they are going to do that, it would be helpful for MU to enforce customers at LAX the same way I was enforced at BKK. I am pissed about MU's sitting o not my bags. I know that MU has a well deserved reputation of poor customer service. I don't expect much customer service from MU. I do expect that I get to my destination safely and with as little delay as possible, if the delay is caused by MU. And I expect my bag to make a 3.5 hour connection, even if they have to pull 2 batteries from the suitcase. And I don't expect them to sit on the bag for 12 days, not contacting me. In my case, they pissed off the wrong guy because I will either get compensation or my pound of flesh in bad publicity towards them. Case closed here. I do want to commend those that fly in China regularly in keeping their composure. I couldn't do it. I'm out!
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Old May 12, 18, 9:00 am
  #36  
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Originally Posted by Dean1953 View Post
.........Why did China require cell phones be turned off for the entire flight.....
News flash: Chinese airlines allow cell phone use in flight mode as well as access inflight internet.
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Old May 12, 18, 9:51 am
  #37  
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I think that I used the term in the past tense. Yes, I know that China changed its policy towards cell phones since my first trip on MU 18 months ago. I'm assuming that too many Chinese protested it or ignored it. I used to think people in U.S. Spent way too much time walking around with their face in an IPhone. In Asia, you never see a person's face, except when it's looking down at an IPhone (and before anyone nick picks that Asians use other phones besides IPhone, I use IPhone as a generic reference). Now, anyone else want to nick pick any comment that I made, or stick to my central premise, as stated in my topic title? I'm looking forward to reading these but not responding to nick picking comments.
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Old May 12, 18, 3:41 pm
  #38  
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Originally Posted by Dean1953 View Post
As I've said before, A DEWALT CORDLESS BATTERY IS NOT A LITIUM BATTERY!!!!!!!!!!!! Why does China treat all batteries the same? Why did China require cell phones be turned off for the entire flight, when no other country required it? Was a Chinese plane going to drop out of the sky because a cell phone was turned on? When a serious problem like litium batteries is presented, the Chinese take a meat cleaver to it, removing all batteries. Most other countries ban litium batteries. Because MU decided to sit on my bag and not make the slightest move to contact me (they had email address and Phone number), I'm sending their LA office a letter Monday, demanding $200 compensation for what I had to buy to replace what was missing for more than 7 days (China did sign the treaty allowing compensation). I'll take it further to small claims court if I have to (and I undoubtedly will have to) and file a complaint with the U.S. Department of Transportation ((and follow the complaint up the chain). In the meantime, I've already posted on 10 china Eastern sites on Facebook my experiences and will continue to do this. On Facebook, twitter and other social media sites, until I get tired of do so (which will be never). And yes, it was nice to go through the final point of entry to the U.S. at LAX, where they ask you if you have anything to declare, and I say that I have two suitcases full of processed food that my Thai wife had her sister pack. They ask me if there is any meat in it and I truthfully say "no." He then says "welcome home" and waves me through. That kind of common sense is lost in China, maybe because I am a foreigner there. I do know that I'll never visit China as a tourist. If the people that I met in the airports are any indication, I have no desire to know the Chinese people. I'm sure that there are many millions of foreigners that feel the same about the U. S. I'm not here to comment on how foreigners in both the U.S. and China feel about traveling in those countries. I'm not even really here to ..... about having two batteries confiscated. If they are going to do that, it would be helpful for MU to enforce customers at LAX the same way I was enforced at BKK. I am pissed about MU's sitting o not my bags. I know that MU has a well deserved reputation of poor customer service. I don't expect much customer service from MU. I do expect that I get to my destination safely and with as little delay as possible, if the delay is caused by MU. And I expect my bag to make a 3.5 hour connection, even if they have to pull 2 batteries from the suitcase. And I don't expect them to sit on the bag for 12 days, not contacting me. In my case, they pissed off the wrong guy because I will either get compensation or my pound of flesh in bad publicity towards them. Case closed here. I do want to commend those that fly in China regularly in keeping their composure. I couldn't do it. I'm out!
Look:

You and I as DeWalt 18V users know that the battery are NiCd BUT THERE IS NOTHING LABELLED ON THE BATTERY STATING SO AS I MENTIONED UPTHREAD.
There is no benefit of the doubt for you as permitted battery needs to be labelled as to the cell type and capacity.

By the way, it is Lithium Ion batteries that are banned. If you are carrying litium battery, it should be ok.
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Old May 12, 18, 4:05 pm
  #39  
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There is no benefit of a doubt because the Chinese government follows a blanket ban on batteries. Anyone that has even a minimal amount of information about
Cordless tool batteries knows that they pose no security risk. Ultimately, the Chinese government can impose whatever law/regulations that they want. In my case, they made one customer mad enough that I'll never fly through China again. Again, I'll point out that my anger is made far greater by China Eastern making no effort to contact me about bag, when they had contact information and knew that I was looking for it. That is the reason why I'm pursuing the matter. If they had just took the batteries and at least got me my bag to me in a day or two, this matter would be over.
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Old May 12, 18, 5:16 pm
  #40  
 
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I wasnít going to reply again....and this is my final contribution to this discussion. You just donít get it....things are done differently outside the US-you might not like it, but they are. You might find that inexplicable, but they still are. You are going to have to make your peace with this. MU probably move 200,000 passengers a day...they just donít care. While suing people in small claims, venting on social media (most of which isnít available in the PRC) and contacting the US DoT is a big deal where you live, in the rest of the world it is of no consequence. It will have no effect at all with MU. I hope you are able to let it go, because it now seems you are getting close to the line of rational/irrational. In future, I strongly suggest that you fly TG, or a non-stop US airline if there is one when you return to Thailand. I realise itís a bit more expensive, but they are generally more Western in their approach, and that seems to be a better fit for you. I hope you can walk away from this, and maybe later when your anger has dissipated, can reflect on this as part of a bigger picture.
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Old May 13, 18, 5:38 am
  #41  
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What do you expect
theres a reason why their tickets are dirt cheap- a few airlines give better service and charge a slightly higher price
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Old May 13, 18, 5:40 am
  #42  
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Originally Posted by Bub001 View Post
I wish the OP could visit the US on a non-US passport, without pre-check or airline status. It might give him a different perspective on international travel. And I say that from the point of view of someone from a country that has relatively close ties with the US. As I said in an earlier post...there are cultural differences in the travel experience.
still none of that makes airlines of china any better.
gf and i routinely does it in before years but china is way down there. Even going to uganda was better.
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Old May 13, 18, 8:24 pm
  #43  
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Originally Posted by Bub001 View Post
I wasnít going to reply again....and this is my final contribution to this discussion. You just donít get it....things are done differently outside the US-you might not like it, but they are. You might find that inexplicable, but they still are. You are going to have to make your peace with this. MU probably move 200,000 passengers a day...they just donít care. While suing people in small claims, venting on social media (most of which isnít available in the PRC) and contacting the US DoT is a big deal where you live, in the rest of the world it is of no consequence. It will have no effect at all with MU. I hope you are able to let it go, because it now seems you are getting close to the line of rational/irrational. In future, I strongly suggest that you fly TG, or a non-stop US airline if there is one when you return to Thailand. I realise itís a bit more expensive, but they are generally more Western in their approach, and that seems to be a better fit for you. I hope you can walk away from this, and maybe later when your anger has dissipated, can reflect on this as part of a bigger picture.
if you think that I'm ever going to let this go, you don't know me. I wrote the letter for compensation today and it will be sent tomorrow morning by certified letter. In it, I let them know that unless there is a settlement in 30 days, I will file a lawsuit and a complaint with the DOT. If I win in small claims court, I can attach their property for up to the amount of the judgment. I can show this judgment to every person standing in line at the China Eastern ticket counter at LAX. I have a brother that lives in Los Angeles and can visit him for a month or 2. What I can guarantee that, at some point, they will care about what I am doing. Whether it results in a settlement, that's up to them.
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Old May 14, 18, 2:41 am
  #44  
 
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I think their service is way better than some US carriers. Just lack of human touches sometimes
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Old May 14, 18, 11:39 am
  #45  
 
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For those that care, I just took a flight from JFK to PVG in business class. Positive experience, review is on the boards (I dont have 5 posts so it wont let me post a link normally!)
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