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Acceptable delayed luggage claim on China Southern (CZ)?

Acceptable delayed luggage claim on China Southern (CZ)?

Old Mar 20, 18, 5:05 pm
  #1  
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Join Date: May 2009
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Acceptable delayed luggage claim on China Southern (CZ)?

Friend recently flew China Southern to LHR. On arrival their baggage did not arrive - was delivered ~30hours later. Claiming compensation and CZ have offered GBP70 which seems pretty low - any thoughts?
Passenger flew Business and had meetings straight off plane and the next day, so needed to purchase items.
ukflyer1 is offline  
Old Mar 21, 18, 12:21 am
  #2  
 
Join Date: Sep 2008
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If your friend had to spend more than 70 GBP out of pocket (for the purchases as well as related expenses such as taxis to/from stores) I think there's definitely a case for more money.
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Old Mar 21, 18, 12:45 am
  #3  
 
Join Date: May 2012
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Do remember to claim from your travel insurance as well.
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Old Mar 21, 18, 1:18 pm
  #4  
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Thanks. Will see what CZ can do.
Travel insurance excess (and process) makes it not so worthwhile for them.
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