seat assignment for China Southern?

Old Sep 6, 17, 10:53 am
  #1  
Original Poster
 
Join Date: Aug 2011
Posts: 21
seat assignment for China Southern?

Hi, I bought tickets from China Southern for my parents (New York - Guangzhou) and want to choose aisle seats. I booked through Chase ultimate rewards using points and there it says I need to contact airline directly to choose seats. I tried to do seat reservation at China Southern website, but it always gave me an error whether I use confirmation number of E-ticket Number. I called China Southern and was told that I need to provide passport images and pay to choose seats. I searched the forum and found people talking about choosing seats online successfully, but not sure how they did it. Others mentioned about emailing the local sale office to choose seats. Anyone has any recent experience of choosing seats?
dislab is offline  
Old Sep 7, 17, 2:45 am
  #2  
 
Join Date: Aug 2016
Posts: 229
If your e-ticket begins with 784, you should be able to access seat selection on the website. If it doesn't, give up now. If it does, check that you are using the correct name, with a / between surname and first name. I would probably not bother emailing. If you're in a city where they have a physical office, I'd go and see them. I've never heard of them charging for seat selection (but I haven't flown economy).
Bub001 is offline  
Old Sep 7, 17, 9:12 am
  #3  
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Join Date: Aug 2011
Posts: 21
Originally Posted by Bub001 View Post
If your e-ticket begins with 784, you should be able to access seat selection on the website. If it doesn't, give up now. If it does, check that you are using the correct name, with a / between surname and first name. I would probably not bother emailing. If you're in a city where they have a physical office, I'd go and see them. I've never heard of them charging for seat selection (but I haven't flown economy).
Thanks for the info. Finally I set up an account there and was able to use the E-ticket number to select seats. My tickets are economy class and the airline charges RMB100 to select seats per flight per person. Most seats are available for choosing, so I may just select seats at check-in.
dislab is offline  

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