Improperly denied boarding or not? Legal question China visa etc.
#16
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I think you do not only want to get the ticket KUL-SZX, but also the Xiamen Air ticket SZX-SEA refunded as a minimum.
Of course, Air Asia won't do a thing to refund you anything.
You have to try to get the name of the agent who wrongfully denied you boarding. Maybe this chap is still working at KUL.
There are means in Malaysia to collect the money directly from this chap - leaving Air Asia out of the game.
Another option would be to get hold of Tony Fernandes. He is probably quite often into the US. They you may try to catch him with legal means.
Of course, Air Asia won't do a thing to refund you anything.
You have to try to get the name of the agent who wrongfully denied you boarding. Maybe this chap is still working at KUL.
There are means in Malaysia to collect the money directly from this chap - leaving Air Asia out of the game.
Another option would be to get hold of Tony Fernandes. He is probably quite often into the US. They you may try to catch him with legal means.
#17
Join Date: Dec 2012
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Yup, Timatic excludes SZX from TWOV:
Visa required.
Passengers transiting only are exempt from holding a visa when:
Holders of confirmed onward air, cruise or train tickets for a max. transit time of 24 hours. Transit incl. multiple stops within China (People's Rep.), with a total transit time of max. 24 hours, is permitted. They must travel to a third country.
Transit without visa (TWOV) is not possible at Fuzhou (FOC), Mudanjiang (MDG), Shenzhen (SZX) and Yanji (YNJ).
Not sure you can hold the airline responsible for this when they checked the source they are required to use and that source told them you needed a visa.
Where (official source) does it say that SZX now offers TWOV? The link the OP posted (http://www.hongdaservice.com/blog/ne...reign-visitors) is just a blog that says "According to a spokesperson from Shenzhen Airport Group Co. their are plans to roll out the 72-hour visa-free entry policy to new arrivals at Shenzhen Bao'An International Airport within the first half of 2016.". Seems far from an official source and only talks about plans.
Visa required.
Passengers transiting only are exempt from holding a visa when:
Holders of confirmed onward air, cruise or train tickets for a max. transit time of 24 hours. Transit incl. multiple stops within China (People's Rep.), with a total transit time of max. 24 hours, is permitted. They must travel to a third country.
Transit without visa (TWOV) is not possible at Fuzhou (FOC), Mudanjiang (MDG), Shenzhen (SZX) and Yanji (YNJ).
Not sure you can hold the airline responsible for this when they checked the source they are required to use and that source told them you needed a visa.
Where (official source) does it say that SZX now offers TWOV? The link the OP posted (http://www.hongdaservice.com/blog/ne...reign-visitors) is just a blog that says "According to a spokesperson from Shenzhen Airport Group Co. their are plans to roll out the 72-hour visa-free entry policy to new arrivals at Shenzhen Bao'An International Airport within the first half of 2016.". Seems far from an official source and only talks about plans.
Last edited by Finkface; Jun 30, 2017 at 1:12 pm
#18
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#20
Join Date: Jan 2007
Location: SJC/SFO
Posts: 295
Airline should be responsible since they decided to use information from 3rd party database rather than Department of foreign affairs PROC.
Don't think there is a law/regulation force them using Timatic
#22
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Anyway, the legal authority is whatever their CoC says. And my guess is they word that in their favor.
#23
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Sometimes, Timatic information is out-of-date or badly worded, but, IATA member countries have a responsibility to update Timatic information IIRC. So maybe the OP should go after the PROC for not updating IATA?
GenevaFlyer
#24
Join Date: Jan 2007
Location: SJC/SFO
Posts: 295
BTW, I can find the VISA requirement in 5 min. How many countries they fly to? Have an employee spending couple hours verifying the information once a while is that hard?
#25
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They can go with the easy way. It's all up to them. In the same time, they should be responsible for their decision.
BTW, I can find the VISA requirement in 5 min. How many countries they fly to? Have an employee spending couple hours verifying the information once a while is that hard?
BTW, I can find the VISA requirement in 5 min. How many countries they fly to? Have an employee spending couple hours verifying the information once a while is that hard?
And in those 5 minutes, is it information as published by the relevant authorities in the destination country? Not doubting you, but I know some countries make it difficult to find the right information, especially for transits.
GenevaFlyer
#26
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Is it just about the countries they fly to? What about transiting to another airline to reach another destination country?
And in those 5 minutes, is it information as published by the relevant authorities in the destination country? Not doubting you, but I know some countries make it difficult to find the right information, especially for transits.
GenevaFlyer
And in those 5 minutes, is it information as published by the relevant authorities in the destination country? Not doubting you, but I know some countries make it difficult to find the right information, especially for transits.
GenevaFlyer
Yup, Timatic excludes SZX from TWOV:
Visa required.
Passengers transiting only are exempt from holding a visa when:
Holders of confirmed onward air, cruise or train tickets for a max. transit time of 24 hours. Transit incl. multiple stops within China (People's Rep.), with a total transit time of max. 24 hours, is permitted. They must travel to a third country.
Transit without visa (TWOV) is not possible at Fuzhou (FOC), Mudanjiang (MDG), Shenzhen (SZX) and Yanji (YNJ).
Not sure you can hold the airline responsible for this when they checked the source they are required to use and that source told them you needed a visa.
Where (official source) does it say that SZX now offers TWOV? The link the OP posted (http://www.hongdaservice.com/blog/ne...reign-visitors) is just a blog that says "According to a spokesperson from Shenzhen Airport Group Co. their are plans to roll out the 72-hour visa-free entry policy to new arrivals at Shenzhen Bao'An International Airport within the first half of 2016.". Seems far from an official source and only talks about plans.
Visa required.
Passengers transiting only are exempt from holding a visa when:
Holders of confirmed onward air, cruise or train tickets for a max. transit time of 24 hours. Transit incl. multiple stops within China (People's Rep.), with a total transit time of max. 24 hours, is permitted. They must travel to a third country.
Transit without visa (TWOV) is not possible at Fuzhou (FOC), Mudanjiang (MDG), Shenzhen (SZX) and Yanji (YNJ).
Not sure you can hold the airline responsible for this when they checked the source they are required to use and that source told them you needed a visa.
Where (official source) does it say that SZX now offers TWOV? The link the OP posted (http://www.hongdaservice.com/blog/ne...reign-visitors) is just a blog that says "According to a spokesperson from Shenzhen Airport Group Co. their are plans to roll out the 72-hour visa-free entry policy to new arrivals at Shenzhen Bao'An International Airport within the first half of 2016.". Seems far from an official source and only talks about plans.
#28
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Is it just about the countries they fly to? What about transiting to another airline to reach another destination country?
And in those 5 minutes, is it information as published by the relevant authorities in the destination country? Not doubting you, but I know some countries make it difficult to find the right information, especially for transits.
GenevaFlyer
And in those 5 minutes, is it information as published by the relevant authorities in the destination country? Not doubting you, but I know some countries make it difficult to find the right information, especially for transits.
GenevaFlyer
There are a lot more than TWOV at SZX issues to worry about and that's why carriers pay IATA to keep TIMATIC up to date.
Even in the EU which has the toughest compensation laws in the world in most situations, EC 261/2004 would not likely consider it unreasonable if a carrier denies boarding based on the language of TIMATIC.
No matter what you think, it's best to check TIMATIC. If you think that TIMATIC is wrong, you are going to have a fight convincing any carrier not to abide by it, but whatever chance you have is best dealt with in advance.
#29
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Agreed. Timatic still shows SZX excluded from 24hr TWOV. I still haven't seen an answer to my post upthread (see below). Can someone post an official source (not a blog or some guy says.....but an official source that an airline could rely on) that shows that 24hr TWOV is valid at SZX?
http://au.china-embassy.org/eng/ls/vfc/t1038742.htm
I don't see SZX listed, but on the other hand, they seem to say 24-hour transit is ok without limitations.
GenevaFlyer
#30
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Here's information on the website of the Chinese embassy in Australia:
http://au.china-embassy.org/eng/ls/vfc/t1038742.htm
I don't see SZX listed, but on the other hand, they seem to say 24-hour transit is ok without limitations.
GenevaFlyer
http://au.china-embassy.org/eng/ls/vfc/t1038742.htm
I don't see SZX listed, but on the other hand, they seem to say 24-hour transit is ok without limitations.
GenevaFlyer
Can anyone post an official source that says that 24hr TWOV is now allowed at SZX? One that Air Asia at KUL could have relied on and was obvious enough that they could easily have found it? Did the OP supply them with an official source to check other than this blog that said there were 'plans' to roll it out sometime in 2016?
Last edited by Finkface; Jul 1, 2017 at 12:22 pm