Hong Kong Airlines (HX)
#1
Original Poster
Join Date: Apr 2013
Posts: 1,443
Hong Kong Airlines (HX)
Anyone experience with their online check in? Is it solid and reliable?
Can you check through luggage from HU to HX on separate tickets?
Will arrive in PEK T2, and looking for smooth onwards travel to HKG with a short time interval
Can you check through luggage from HU to HX on separate tickets?
Will arrive in PEK T2, and looking for smooth onwards travel to HKG with a short time interval
#2
Join Date: Mar 2003
Location: Here today gone tomorrow
Programs: *G, ow Saph
Posts: 2,865
On separate tickets, no experience checking bags through, sorry. But knowing that PEK is highly subject to delays, I'd strongly hesitate to book separate ticket connections with a short time interval--would only book if they were on one ticket so as to guarantee the connection (or, if you have travel insurance and like to gamble, feel free...)
#5
Join Date: Aug 2012
Location: YYZ
Programs: AC E50K (*Gold), DL, CZ
Posts: 1,252
Just flew them for the first time last week, and assuming you're in business class:
- good, friendly service without being over-attentive
- choice of 3 meals
- unsure of your plane, but my A332 business seat looked a bit old, but everything was relatively clean and functional
- loads were light, so even in the 2x2x2 layout, most of us got an adjacent empty seat
- I had both the HK tea and yuan yang
- IFE had decent movie selections given my own short flight
Other considerations:
- you'll probably disembark at the midfield concourse, so that adds up to another couple of minutes to the people mover train
- if departing from HKG in the future, the current lounge is between gates 23-25, but they are opening a new lounge in the midfield concourse later this year.
- good, friendly service without being over-attentive
- choice of 3 meals
- unsure of your plane, but my A332 business seat looked a bit old, but everything was relatively clean and functional
- loads were light, so even in the 2x2x2 layout, most of us got an adjacent empty seat
- I had both the HK tea and yuan yang
- IFE had decent movie selections given my own short flight
Other considerations:
- you'll probably disembark at the midfield concourse, so that adds up to another couple of minutes to the people mover train
- if departing from HKG in the future, the current lounge is between gates 23-25, but they are opening a new lounge in the midfield concourse later this year.
#6
Join Date: Jun 2013
Location: YYZ
Programs: NEXUS, Amex Plat. JPMorgan Palladium
Posts: 61
Thanks for the replies...i'm having a little issue with their customer service right now.
I booked the reservation just using my First and Last name, not using my middle name which is on my passport (rookie mistake for Asian Carriers). Called customer service, they told me to email a copy of my passport to update.
Emailed a copy of my passport, they replied this has to be done over the phone...I have over a 1 month to get this resolved. Wish me luck.
J
I booked the reservation just using my First and Last name, not using my middle name which is on my passport (rookie mistake for Asian Carriers). Called customer service, they told me to email a copy of my passport to update.
Emailed a copy of my passport, they replied this has to be done over the phone...I have over a 1 month to get this resolved. Wish me luck.
J
#7
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, 1865 Voyager, Bonvoy Titanium, FB LP, LH SEN.
Posts: 3,104
Thanks for the replies...i'm having a little issue with their customer service right now.
I booked the reservation just using my First and Last name, not using my middle name which is on my passport (rookie mistake for Asian Carriers). Called customer service, they told me to email a copy of my passport to update.
Emailed a copy of my passport, they replied this has to be done over the phone...I have over a 1 month to get this resolved. Wish me luck.
J
I booked the reservation just using my First and Last name, not using my middle name which is on my passport (rookie mistake for Asian Carriers). Called customer service, they told me to email a copy of my passport to update.
Emailed a copy of my passport, they replied this has to be done over the phone...I have over a 1 month to get this resolved. Wish me luck.
J
#8
Join Date: Jun 2013
Location: YYZ
Programs: NEXUS, Amex Plat. JPMorgan Palladium
Posts: 61
#9
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, 1865 Voyager, Bonvoy Titanium, FB LP, LH SEN.
Posts: 3,104
#10
Join Date: Nov 2009
Location: YVR
Programs: I'm a nobody everywhere
Posts: 424
Anyone seen or heard of this skybar on HX A330's? First time i've heard of this.
http://dailyhive.com/vancouver/vanco...g-airlines-yvr
http://dailyhive.com/vancouver/vanco...g-airlines-yvr
#11
Join Date: Oct 1999
Location: New York
Posts: 7,315
Yes there is indeed a bar in the A330-200s with the suite seats for business class. The bar is a relic from the old days when HX tries to launch an all business class A330 service to Gatwick. The flight only lasted for three months, and then those A330s were converted back to the normal two class aircraft, but the Sky Bar remains. I have a picture of it but photobucket is having issues so I can't post it. But yes, they exist.
I presume that they will put it back to good use when they launch the YVR flights. I have a feeling that YVR flights will receive priority for those suites because of competitions.
But I don't know if the Sky Bar will make a return when A350 arrives.
Carfield
I presume that they will put it back to good use when they launch the YVR flights. I have a feeling that YVR flights will receive priority for those suites because of competitions.
But I don't know if the Sky Bar will make a return when A350 arrives.
Carfield
Last edited by Carfield; Mar 18, 2017 at 9:54 am
#13
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,851
The online checkin looks lousy but works fine. Because all Chinese carriers (including HK Airlines) use TravelSky GDS, the information integration is actually quite good even though it appears lousy.
On separate tickets, no experience checking bags through, sorry. But knowing that PEK is highly subject to delays, I'd strongly hesitate to book separate ticket connections with a short time interval--would only book if they were on one ticket so as to guarantee the connection (or, if you have travel insurance and like to gamble, feel free...)
On separate tickets, no experience checking bags through, sorry. But knowing that PEK is highly subject to delays, I'd strongly hesitate to book separate ticket connections with a short time interval--would only book if they were on one ticket so as to guarantee the connection (or, if you have travel insurance and like to gamble, feel free...)
J Food is OK. Their HK lounge is solid and they have been improving their choice of contract lounges in outstations. Biggest issue they face is keeping their flights on time.
Just flew them for the first time last week, and assuming you're in business class:
- good, friendly service without being over-attentive
- choice of 3 meals
- unsure of your plane, but my A332 business seat looked a bit old, but everything was relatively clean and functional
- loads were light, so even in the 2x2x2 layout, most of us got an adjacent empty seat
- I had both the HK tea and yuan yang
- IFE had decent movie selections given my own short flight
Other considerations:
- you'll probably disembark at the midfield concourse, so that adds up to another couple of minutes to the people mover train
- if departing from HKG in the future, the current lounge is between gates 23-25, but they are opening a new lounge in the midfield concourse later this year.
- good, friendly service without being over-attentive
- choice of 3 meals
- unsure of your plane, but my A332 business seat looked a bit old, but everything was relatively clean and functional
- loads were light, so even in the 2x2x2 layout, most of us got an adjacent empty seat
- I had both the HK tea and yuan yang
- IFE had decent movie selections given my own short flight
Other considerations:
- you'll probably disembark at the midfield concourse, so that adds up to another couple of minutes to the people mover train
- if departing from HKG in the future, the current lounge is between gates 23-25, but they are opening a new lounge in the midfield concourse later this year.
Yes there is indeed a bar in the A330-200s with the suite seats for business class. The bar is a relic from the old days when HX tries to launch an all business class A330 service to Gatwick. The flight only lasted for three months, and then those A330s were converted back to the normal two class aircraft, but the Sky Bar remains. I have a picture of it but photobucket is having issues so I can't post it. But yes, they exist.
I presume that they will put it back to good use when they launch the YVR flights. I have a feeling that YVR flights will receive priority for those suites because of competitions.
But I don't know if the Sky Bar will make a return when A350 arrives.
Carfield
I presume that they will put it back to good use when they launch the YVR flights. I have a feeling that YVR flights will receive priority for those suites because of competitions.
But I don't know if the Sky Bar will make a return when A350 arrives.
Carfield
#14
Join Date: Oct 1999
Location: New York
Posts: 7,315
While the bar is not used, you will notice the carts and galley equipments behind the bar. I actually noticed many activities in that area during my flight from KIX to HKG.
I have a feeling that it might be too costly to rip off the bar and the equipment. I recalled that Hainan Airlines actually took over those premium A330-200s and tried a few "premium routes" between major cities in China, but they obviously didn't work out. They returned those planes to HX, and maybe it is easier and more time saving to keep the forward section untouched and just re-modify the rest of the aircraft.
Honestly it is easy to put those Sky Bars back to use - the chiller is still there but given the low quality of wines served by HX, it is not a big deal. However, they can easily set up a snack bar, which will be necessary on those long flights. It is a nice area to stretch your leg too.
I have a feeling that it might be too costly to rip off the bar and the equipment. I recalled that Hainan Airlines actually took over those premium A330-200s and tried a few "premium routes" between major cities in China, but they obviously didn't work out. They returned those planes to HX, and maybe it is easier and more time saving to keep the forward section untouched and just re-modify the rest of the aircraft.
Honestly it is easy to put those Sky Bars back to use - the chiller is still there but given the low quality of wines served by HX, it is not a big deal. However, they can easily set up a snack bar, which will be necessary on those long flights. It is a nice area to stretch your leg too.
#15
Join Date: Nov 2009
Location: YVR
Programs: I'm a nobody everywhere
Posts: 424
Interesting that they're advertising and promoting this feature on the yet to be flown YVR Route, might signal that they'll be putting them back into use. It is definitely a point of differentiation for them when compared to the intense competition across the pacific here. Too bad most of us stuck in Y will never see this.