Making a Delayed Luggage Claim With Air China
Jan 24, 2017, 7:38 am
#1
Original Poster
Join Date: May 2010
Posts: 159
Making a Delayed Luggage Claim With Air China
I understand that in order to make a claim for compensation for delayed luggage on an Air China flight, I must make a written submission within 21 days.
Not quite sure if I need to submit receipts for the essentials I needed over the three-day delay from PEK to SGN, or if there is a standard amount.
Any advice would be greatly appreciated.
Not quite sure if I need to submit receipts for the essentials I needed over the three-day delay from PEK to SGN, or if there is a standard amount.
Any advice would be greatly appreciated.
Last edited by dorif; Jan 26, 2017 at 7:11 am
Nov 19, 2017, 2:13 am
#4
Join Date: Aug 2008
Location: SF Bay Area, CA
Posts: 165
Did you end up receiving anything?
I recently had a baggage delay when I flew from ICN to SIN via PEK all on CA (yes, Air China). My flight was supposed to arrive in SIN at 9:55 pm, but was probably 30-40 minutes late. I waited at baggage claim and my bag never showed. I was taken by airport staff to lost and found. They said my connection in PEK wasn't enough time and that my bag will be showing the next morning.
I sent an email to [email protected] w/my flight info and name, citing their policy at http://www.airchina.com.cn/en/info/t...ges_lose.shtml two days ago...
I recently had a baggage delay when I flew from ICN to SIN via PEK all on CA (yes, Air China). My flight was supposed to arrive in SIN at 9:55 pm, but was probably 30-40 minutes late. I waited at baggage claim and my bag never showed. I was taken by airport staff to lost and found. They said my connection in PEK wasn't enough time and that my bag will be showing the next morning.
I sent an email to [email protected] w/my flight info and name, citing their policy at http://www.airchina.com.cn/en/info/t...ges_lose.shtml two days ago...
Dec 27, 2017, 12:36 am
#5
Join Date: Aug 2008
Location: SF Bay Area, CA
Posts: 165
FWIW, to follow up with my own experience. After numerous emails back and forth, including a few pings (due to lack of response), more folks getting added to the to line by Air China folks, and the San Francisco Air China office being involved + me having to send various materials (e.g. passport (I redacted some info), boarding passes, itinerary, etc.), I received a check for $50 USD today.
It took awhile, but it was better than nothing.
It took awhile, but it was better than nothing.
Dec 30, 2017, 2:22 pm
#6
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,405
This is a common question - not always easy to think of it at the time, but worth asking at the lost luggage desk how much you are entitled to per day for incidentals. This takes away the guesswork. Some airlines offer this information proactively, but if they don't, no harm asking if they know the applicable airline's limit.
Dec 30, 2017, 7:59 pm
#7
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
based on the link below, and for future reference;
https://et.airchina.com.cn/en/info/t...ges_lose.shtml
- The one-time compensation for delayed baggage: RMB 300 for Economy Class (or its equivalent in foreign currency), RMB 400 for Business Class (or its equivalent in foreign currency ), and RMB 500 for First Class (or its equivalent in foreign currency).
- If you can provide adequate proof, the compensation limit for lost checked and unchecked baggage per passenger is 1131 SDR*.
One (1) SDR is about $ 1.37, and its exchange rate may fluctuate.
https://et.airchina.com.cn/en/info/t...ges_lose.shtml
- The one-time compensation for delayed baggage: RMB 300 for Economy Class (or its equivalent in foreign currency), RMB 400 for Business Class (or its equivalent in foreign currency ), and RMB 500 for First Class (or its equivalent in foreign currency).
- If you can provide adequate proof, the compensation limit for lost checked and unchecked baggage per passenger is 1131 SDR*.
One (1) SDR is about $ 1.37, and its exchange rate may fluctuate.
May 9, 2018, 1:06 am
#8
Join Date: Mar 2018
Posts: 608
Delayed luggage more than 24h
Hi
Old thread, but maybe someone has more recent experience with CA?
I sent an email to customer relations as OP did, all I got was reply five days later feeling sorry about inconvenience and asking me to contact "destination of luggage", whatever that might be.
I asked them to clarify, but no response so far. Should I use snail mail to China instead?
Thanks!
Old thread, but maybe someone has more recent experience with CA?
I sent an email to customer relations as OP did, all I got was reply five days later feeling sorry about inconvenience and asking me to contact "destination of luggage", whatever that might be.
I asked them to clarify, but no response so far. Should I use snail mail to China instead?
Thanks!
May 10, 2018, 9:08 pm
#9
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,033
Hi
Old thread, but maybe someone has more recent experience with CA?
I sent an email to customer relations as OP did, all I got was reply five days later feeling sorry about inconvenience and asking me to contact "destination of luggage", whatever that might be.
I asked them to clarify, but no response so far. Should I use snail mail to China instead?
Thanks!
Old thread, but maybe someone has more recent experience with CA?
I sent an email to customer relations as OP did, all I got was reply five days later feeling sorry about inconvenience and asking me to contact "destination of luggage", whatever that might be.
I asked them to clarify, but no response so far. Should I use snail mail to China instead?
Thanks!
May 11, 2018, 2:53 am
#11
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,405
Hi
Old thread, but maybe someone has more recent experience with CA?
I sent an email to customer relations as OP did, all I got was reply five days later feeling sorry about inconvenience and asking me to contact "destination of luggage", whatever that might be.
I asked them to clarify, but no response so far. Should I use snail mail to China instead?
Thanks!
Old thread, but maybe someone has more recent experience with CA?
I sent an email to customer relations as OP did, all I got was reply five days later feeling sorry about inconvenience and asking me to contact "destination of luggage", whatever that might be.
I asked them to clarify, but no response so far. Should I use snail mail to China instead?
Thanks!
It's usually a good idea to enquire about compensation limits, and how to get that compensation, at the baggage counter on arrival.