China Southern EU261 Compensation

Old Jul 27, 16, 2:55 pm
  #1  
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China Southern EU261 Compensation

My flight from FRA-CSX was delayed by 6 hours thereby causing my arrival in BKK to be delayed by over 9 hours. At Changsha airport, they provided a document which stated that the delay was due to "airport facilities". I've already contacted the airline with the EU261 complaint form and they've replied that no compensation was due as it was an extraordinary circumstance caused by a bird strike.

Should I turn over my case to a law firm such as EUClaim in order to pursue compensation? Should I press CX further by email as the regulation states that they need to provide proof of the reason? Or should I accept that the reason was out of their control and drop my claim?

They did provide 30 Euros in food vouchers at FRA as well as 2 hours at one of the worst hotels I've visited in Changsha.
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Old Jul 27, 16, 9:25 pm
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Sounds like you're not going anywhere so why don't you turn it over to an law firm.

There's plenty of EU Companies that accept 25:75 split and 0 cost to you if they fail.
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Old Jul 28, 16, 2:57 am
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Originally Posted by TennisNoob View Post
Sounds like you're not going anywhere so why don't you turn it over to an law firm.

There's plenty of EU Companies that accept 25:75 split and 0 cost to you if they fail.
+1. CZ is my very least favorite airline to spar with. Any firm who voluntarily takes them on for you is well worth their commission.
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Old Jul 29, 16, 4:41 pm
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Originally Posted by moondog View Post
=Any firm who voluntarily takes them on for you is well worth their commission.
I'm surprised any lawfirm is willing to do it for that little. I would expect them to take 50:50 at least based on the work done.
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Old Jul 29, 16, 6:41 pm
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Originally Posted by TennisNoob View Post
I'm surprised any lawfirm is willing to do it for that little. I would expect them to take 50:50 at least based on the work done.
Competitive market.
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Old Jul 29, 16, 7:45 pm
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Originally Posted by Schweden View Post
Should I turn over my case to a law firm such as EUClaim in order to pursue compensation? Should I press CX further by email as the regulation states that they need to provide proof of the reason? Or should I accept that the reason was out of their control and drop my claim?
It's CZ, not CX.
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Old Jul 30, 16, 4:01 am
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Originally Posted by TennisNoob View Post
I'm surprised any lawfirm is willing to do it for that little. I would expect them to take 50:50 at least based on the work done.
From what I understand these are specialist agencies doing high volume airline claims. They have access to some sort of airline-based system that gives them the exact reason for the delay (as officially entered by the airline) and they proceed from there.
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Old Jul 30, 16, 11:51 am
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I have also heard a couple negative posts about these outfits. So perhaps people should start listing the actual agency(s) that they rec or diss?

Back to the OP.

"Airport facility" and "bird strike" do not exactly align. Must have been one big bird to damage an airport :-)

Seriously though, a bird strike on an engine at an outstation probably is a valid escape clause for the airline. There is nothing they can do to prevent it, and not reasonable to make allowances.
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Old Jul 30, 16, 7:59 pm
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It should go without saying that the OP should perform a reasonable amount of DD prior to selecting an intermediary. That having been said, if I owned such a firm, CZ would be on my short list of airlines not to entertain at all for claims. As such, putting a rookie (who has never dealt with them) on the case might not be such a bad idea, even if it takes 2 years to collect funds. The Guangzhou-Beijing hot potato routine they use in order to draw out the process is well orchestrated.
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Old Aug 6, 16, 3:23 am
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[QUOTE=Schweden;26977217]no compensation was due as it was an extraordinary circumstance caused by a bird strike.
QUOTE]

To give you some hope, a UK judge ruled that bird strike is NOT extraordinary. Not that it will be binding for CZ but still an example of what can be done.
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Old Aug 6, 16, 4:34 am
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The OP will win this battle.
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Old Mar 3, 17, 6:21 am
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EU claim compensation China Southern

I had a 4,5 hour delay on a China Southern flight from Beijing to Amsterdam and I would like to claim for the delay.

Normally I would not do this but the communication of this delay was so bad, so unprofessional and appealing that I want compensation for it.

Any one in the EU ever tried it with China Southern? And who did you approach?
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Old Mar 3, 17, 7:03 am
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Since China Southern is a non EU carrier and the flight was from non-EU to EU you are not entitled for compensation. If the flight would be from EU to non-EU you would be entitled.
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Old Mar 3, 17, 6:25 pm
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EU261 applies to non-EU based airlines only on flights from EU.

If you were flying AMS-PEK it would apply, or if PEK-AMS on KL.
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Old Feb 8, 18, 3:10 am
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Flight delay in EU for non-EU airline CZ: EC261 compensation

Hi,
I am a new user, I have been searching for information about claiming compensation for flight delay under the EC261/2004 regulations, but cannot find a post or thread that relates to my (wife's) circumstances.
My wife and friends flew on Monday 29/01/18 from Manchester to Amsterdam (KLM), Amsterdam to Guangzhou (China Southern), then Guangzhou to Siem Reap (China Southern). Due to delays departing Amsterdam (flight CZ308 left 1 hour 45 minutes late), they missed connection in Guangzhou, and had to get the next flight, 7 hours later. Total delay into Siem Reap was 6 hours 50 minutes.

This was all on one (e-ticket) via travel agent; my understanding is the delay would be covered under the EU regulations for compensation, but finding it extremely difficult getting a meaningful response from China Southern.

Do any forum members have experience with dealing with them in this way? Is there a standard form to complete? At this stage I have emailed their customer services with the details, still awaiting a reply. Any guidance would be gratefully received.

Last edited by frostyinfinity; Feb 8, 18 at 7:03 am
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