Air Asia Refund/Reticketing

Old Aug 17, 13, 11:27 am
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Cool Air Asia Refund/Reticketing

Last night around 3am PDT, I booked a one way Premium ticket KUL/PEK on AirAsia X (D7 314) and this morning at 10am PDT found out that I need to be back in the US by the 5th. I changed my routing and no longer need this one way segment to PEK (flying out of SIN now). I know with most US carriers, within 24 hours of booking, you can cancel/change the itinerary once without any charge/penalty -- even if the ticket stipulates that it is non-refundable. Anybody know if this applies to this airline? Otherwise, I just sank about 2200 MYR for my brother and I on a ticket we won't be needing...

TIA for any help or words of wisdom.
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Old Aug 17, 13, 7:54 pm
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You don't even get a 24 second reprieve. Most airlines outside the USA don't give the 24 hour cancellation option. Once booked, consider it sold. Air Asia is no exception.

If your ticket is non refundable , then you're not going to see the money back. But most likely you can change the dates for a future flight.
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Old Aug 17, 13, 8:17 pm
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Any idea if they'd let me change the destination then? I don't need to go to Beijing anymore...

Hard to believe you can sell a 'premium' ticket that is so inflexible.
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Old Aug 17, 13, 10:05 pm
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Originally Posted by BankerManUSA View Post
Any idea if they'd let me change the destination then? I don't need to go to Beijing anymore...

Hard to believe you can sell a 'premium' ticket that is so inflexible.
Please send me a PM, and I'll try to help you out with those guys. (I don't work with them, but we are friends.)
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Old Aug 17, 13, 10:36 pm
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Refund ? - Easier to pull a antelope from a lions mouth !
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Old Aug 17, 13, 10:43 pm
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Originally Posted by whackyjacky View Post
Refund ? - Easier to pull a antelope from a lions mouth !
I am pretty sure I can make it happen for our OP.
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Old Aug 18, 13, 12:21 am
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Originally Posted by moondog View Post
I am pretty sure I can make it happen for our OP.
You are a good person to know.
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Old Aug 18, 13, 1:06 am
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I'll bite...

Originally Posted by moondog View Post
I am pretty sure I can make it happen for our OP.
Alright, moondog, I'll bite. PM me if you can really offer any help.
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Old Aug 18, 13, 4:47 am
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Originally Posted by BankerManUSA View Post
....I know with most US carriers, within 24 hours of booking, you can cancel/change the itinerary once without any charge/penalty -- even if the ticket stipulates that it is non-refundable. ....
The 24 hour cancellation/refund policy for US carriers only applies itineraries ex-USA (travel starts from USA) only. If you had booked an ex-KUL ticket on US carriers, you still will not qualify for 24 hour cancellation/refund.
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Old Aug 18, 13, 5:19 am
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Originally Posted by BankerManUSA View Post
Alright, moondog, I'll bite. PM me if you can really offer any help.
PM sent. I'm very confident about this.
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Old Oct 31, 13, 1:29 am
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I'm trying to book a flight from mandalay to Bangkok then bangkok to hong kong.

the MDL-DMK flight arrives at 1515. The last DMK-HKG flight departs at 1630. Is there any possible way this could work? air asia is the ONLY airline that flies from mandalay, and i'm hesitant to fly domestic myanamar airlines more than i have to...

Will NOT be checking luggage. I have never flown internationally from DMK before. How do the connections work? Will we have to enter thailand immigration, reclear security, reclear immigration, or is there an airside to DMK where you can just go to the gate? the 75 min connection seems okay if re-clearing security/immigration is not necessary, but sounds tight if that is needed...

Also, what's airasia's policy on missing flights from connections? I think I know the answer to this.. you're SOL, and have to buy a new tix... but just wondering...
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Old Oct 31, 13, 3:11 am
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Originally Posted by bbmatt View Post
air asia is the ONLY airline that flies from mandalay,
.
Perhaps to DMK but doesn't PG fly to BKK?
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Old Oct 31, 13, 4:01 am
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Originally Posted by dsquared37 View Post
Perhaps to DMK but doesn't PG fly to BKK?
ohh... forgot about bangkok air... well, it's kinda late... I already bought my air asia flight cuz it seemed so convenient/cheap (they even offer a free shuttle from mandalay.

does anyone have any experience with "connecting" at dmk?
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Old Oct 31, 13, 7:07 am
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Originally Posted by bbmatt View Post
ohh... forgot about bangkok air... well, it's kinda late... I already bought my air asia flight cuz it seemed so convenient/cheap (they even offer a free shuttle from mandalay.

does anyone have any experience with "connecting" at dmk?
If you're simply buying a o/w then FD is probably a better choice. PG will jack you up to a K fare at the minimum.

Sorry, I can't offer any experience on 1) connecting with FD or 2) connecting at DMK.
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Old Nov 3, 13, 8:11 pm
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Originally Posted by TerryK View Post
The 24 hour cancellation/refund policy for US carriers only applies itineraries ex-USA (travel starts from USA) only. If you had booked an ex-KUL ticket on US carriers, you still will not qualify for 24 hour cancellation/refund.
I book on Expedia and all my flights are eligible for cancellation within 24 regardless to if it's a US flight or carrier.
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