Help with CZ Seat Reservation

Old May 19, 13, 1:26 pm
  #1  
Original Poster
 
Join Date: Nov 2011
Location: ATL
Programs: Delta PM, Hilton, HI
Posts: 174
Help with CZ Seat Reservation

First time on CZ. Got my flights booked and ticketed on CZ. When I went to the website to reserve seats, it won't allow me to. It gives me this generic error message (in red on top of the box) saying that the passenger or booking doesn't exist. How long does it take from the time you get ticketed to where the website recognizes the booking for seat assignment? Is there a way to just call them. I am based in the US (ATL), so I am looking for a US number. Thanks.
G0H0KIES is offline  
Old May 20, 13, 10:03 am
  #2  
 
Join Date: Feb 2006
Location: London
Programs: BAEC
Posts: 2,321
CZ IT is dire, like something from the mid-90s. I was unable to even look at my reservation online. After a lot of searching, I found a number for their London office (only by calling their AMS office...apparently operating into LHR for a year isn't enough time to list a contact number, even on the offical LHR website). I spoke to a very friendly lady who spoke super English, and helped me reserve specific seats over the phone.
shefgab is offline  
Old May 22, 13, 1:13 pm
  #3  
 
Join Date: May 2004
Posts: 139
I contacted the US office via phone and email for a recent itinerary - they are responsive and helpful via either method.

Los Angeles office: 323-653-8088
[email protected]



Originally Posted by G0H0KIES View Post
First time on CZ. Got my flights booked and ticketed on CZ. When I went to the website to reserve seats, it won't allow me to. It gives me this generic error message (in red on top of the box) saying that the passenger or booking doesn't exist. How long does it take from the time you get ticketed to where the website recognizes the booking for seat assignment? Is there a way to just call them. I am based in the US (ATL), so I am looking for a US number. Thanks.
Retale_88 is offline  
Old May 22, 13, 3:08 pm
  #4  
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Join Date: Nov 2011
Location: ATL
Programs: Delta PM, Hilton, HI
Posts: 174
Originally Posted by Retale_88 View Post
I contacted the US office via phone and email for a recent itinerary - they are responsive and helpful via either method.

Los Angeles office: 323-653-8088
[email protected]
Thanks for the info. I am trying to get good seats for 4 people on the LAX-CAN flight on A380. Anybody have recommendations on best Y seats on CZ A380.
G0H0KIES is offline  

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