Bangkok Airways denies boarding to deaf cricket team

Old May 11, 13, 4:27 am
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Unhappy Bangkok Airways denies boarding to deaf cricket team

According to this article, Bangkok Airways (PG) refused to let a a team from the Deaf Cricket Federation of India fly from Bangkok to Chiang Mai because "company policy" does not allow more than four deaf people per flight.* The airline initially did nothing to assist the team members but eventually arranged for them to sleep outside the lounge and provided food and drink.

Team members were flown the next day mostly in groups of four, with one group of fifteen flying on a "larger aircraft". When returning to Bangkok, "each member of the team had to have a copy of his passport signed and proof that he was actually a member of a cricket team, and also proof of sponsorship".

At the time of the article, no apology or compensation had been offered to the team.

* A quick look at PG's conditions of carriage didn't yield details about said policy.
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Old May 11, 13, 6:33 am
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Originally Posted by FlyingPenguin View Post

At the time of the article, no apology or compensation had been offered to the team.
And likely one will never be issued.

I'm rather confused about this 'larger' plane as well since their fleet contains A319s, A320s and ATR72's. The latter of which doesn't ply the BKK-CNX route so far as I've ever experienced.
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Old May 11, 13, 6:41 am
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Originally Posted by dsquared37 View Post
I'm rather confused about this 'larger' plane as well since their fleet contains A319s, A320s and ATR72's.
Exactly. I'm wondering if there isn't more to this story.
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Old May 11, 13, 8:22 am
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Originally Posted by Dr. HFH View Post
Exactly. I'm wondering if there isn't more to this story.
There's always more to the story.
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Old May 11, 13, 1:49 pm
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Originally Posted by dsquared37 View Post
And likely one will never be issued.

I'm rather confused about this 'larger' plane as well since their fleet contains A319s, A320s and ATR72's. The latter of which doesn't ply the BKK-CNX route so far as I've ever experienced.
Maybe PG arranged a deal with TG to fly a larger group on one of their larger craft, assuming one was on the BKK-CNX rotation for that next day?
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Old May 12, 13, 12:03 am
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Originally Posted by jiejie View Post
Maybe PG arranged a deal with TG to fly a larger group on one of their larger craft, assuming one was on the BKK-CNX rotation for that next day?
I'm inclined to think you're correct that TG was given the onus of transport.
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