FlyPointyEnd

My original booking is for 2P266 leaving Naga at 10am on June 7,2012. After noticing this oversight, I called the reservations office immediately and asked for my flight to be changed to 2P264 which leaves Naga at 4:30pm. I called the reservations office the following morning to inquire if I could move to 1A from 2D, but was informed that the seats are under airport control but I was informed that indeed my reservation is for 2D.

When I got to the airport this afternoon at 3:30pm, I was informed that the system does not show that I have an assigned seat and offered me 3B instead. I explained that I already paid the P200 for the seat and either they give me a priority seat or refund the 200 pesos I paid. Since all seats were taken they informed me to go to the ticketing office or call the reservations hotline. Open reaching the Pre-departure area I decided to call the hotline to ask for a refund. I was told that when I rescheduled my flight there was a system error which resulted to the removal of my pre-reserved seat. However I was told that the 200 pesos is non-refundable and there was nothing the customer representative can do about it.

davistev

Yep = nothing you can do about it except maybe fly Cebu Pacific next time.

MSPeconomist

Normally seat reservation fees apply to a specific flight and are nonrefundable when you voluntarily change flights.

whackyjacky

A lot of work to recoup < $5. wj

FlyPointyEnd

They are willing to give me the 200 peso back after emailing them. unfortunately they are asking for all sorts of documents that I have to send in for it...too much trouble.