VN credit card at check in?
Apr 9, 2017, 3:29 pm
#16
Join Date: Jan 2009
Location: DEN
Programs: UA *G, Accor/Sofitel Gold, InterContinental Platinum
Posts: 462
Old thread, but I have the same question currently. Recently purchases a string of SE Asian flights (various locations in Cambodia and Vietnam) directly through the VN website.
The credit card I used was lost and a new number is being issued. VN's website FAQs says the card must be produced at check in or verified with with a branch before flying.
Is this really true. I will call the office in San Francisco, but wanted to see if others had good information on this.
Thanks in advance for your help.
Info from VN's website below:
HOW DO I VERIFY MY VISA/MASTERCARD/JCB USED TO PURCHASE AIR TICKETS ON VIETNAM AIRLINES WEBSITE?
At the airport, the card holder must submit the Payment card, Passport, eTickets for verification upon check-in when it is required by Vietnam Airlines.
In case the card holder can not verify the payment card at the airport, the card holder must submit the payment card, Pasport, eTickets to verify at Vietnam Airlines branch offices before travel.
For ticket changes, the card holder is required to submit the Payment card, Passport, eTickets for verification at Vietnam Airlines branch offices.
In case the card holder can not submit payment card for verification, Vietnam Airlines reserve right not to provide service or require passengers to purchase new tickets.
The credit card I used was lost and a new number is being issued. VN's website FAQs says the card must be produced at check in or verified with with a branch before flying.
Is this really true. I will call the office in San Francisco, but wanted to see if others had good information on this.
Thanks in advance for your help.
Info from VN's website below:
HOW DO I VERIFY MY VISA/MASTERCARD/JCB USED TO PURCHASE AIR TICKETS ON VIETNAM AIRLINES WEBSITE?
At the airport, the card holder must submit the Payment card, Passport, eTickets for verification upon check-in when it is required by Vietnam Airlines.
In case the card holder can not verify the payment card at the airport, the card holder must submit the payment card, Pasport, eTickets to verify at Vietnam Airlines branch offices before travel.
For ticket changes, the card holder is required to submit the Payment card, Passport, eTickets for verification at Vietnam Airlines branch offices.
In case the card holder can not submit payment card for verification, Vietnam Airlines reserve right not to provide service or require passengers to purchase new tickets.
Apr 9, 2017, 11:32 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,909
Old thread, but I have the same question currently. Recently purchases a string of SE Asian flights (various locations in Cambodia and Vietnam) directly through the VN website.
The credit card I used was lost and a new number is being issued. VN's website FAQs says the card must be produced at check in or verified with with a branch before flying.
Is this really true. I will call the office in San Francisco, but wanted to see if others had good information on this.
Thanks in advance for your help.
Info from VN's website below:
HOW DO I VERIFY MY VISA/MASTERCARD/JCB USED TO PURCHASE AIR TICKETS ON VIETNAM AIRLINES WEBSITE?
At the airport, the card holder must submit the Payment card, Passport, eTickets for verification upon check-in when it is required by Vietnam Airlines.
In case the card holder can not verify the payment card at the airport, the card holder must submit the payment card, Pasport, eTickets to verify at Vietnam Airlines branch offices before travel.
For ticket changes, the card holder is required to submit the Payment card, Passport, eTickets for verification at Vietnam Airlines branch offices.
In case the card holder can not submit payment card for verification, Vietnam Airlines reserve right not to provide service or require passengers to purchase new tickets.
The credit card I used was lost and a new number is being issued. VN's website FAQs says the card must be produced at check in or verified with with a branch before flying.
Is this really true. I will call the office in San Francisco, but wanted to see if others had good information on this.
Thanks in advance for your help.
Info from VN's website below:
HOW DO I VERIFY MY VISA/MASTERCARD/JCB USED TO PURCHASE AIR TICKETS ON VIETNAM AIRLINES WEBSITE?
At the airport, the card holder must submit the Payment card, Passport, eTickets for verification upon check-in when it is required by Vietnam Airlines.
In case the card holder can not verify the payment card at the airport, the card holder must submit the payment card, Pasport, eTickets to verify at Vietnam Airlines branch offices before travel.
For ticket changes, the card holder is required to submit the Payment card, Passport, eTickets for verification at Vietnam Airlines branch offices.
In case the card holder can not submit payment card for verification, Vietnam Airlines reserve right not to provide service or require passengers to purchase new tickets.
Apr 10, 2017, 12:33 am
#18
Join Date: Sep 2011
Location: Land of Oz
Posts: 948
In a dozen return flights with them I have yet to be asked for the credit card used to make the booking.
i am not sure if this is because I am from low risk country (Australia) or if I have just been lucky.
My Vietnamese wife just travelled through HCM the other day and wasn't asked for her card either.
i am not sure if this is because I am from low risk country (Australia) or if I have just been lucky.
My Vietnamese wife just travelled through HCM the other day and wasn't asked for her card either.
Apr 10, 2017, 1:50 pm
#19
Join Date: Jan 2009
Location: DEN
Programs: UA *G, Accor/Sofitel Gold, InterContinental Platinum
Posts: 462
I received a very prompt response from VN's San Francisco office today via email. The way I understand it is that per VN policy, I will not need to show the original credit card if 60 days have passed between the online purchase of the tickets and the date of travel. Below is the exact text from the email I received from VN:
"And you don’t have to show the credit card again based on the date of purchase did exceed 60 days, following VNA policy."
Thanks for the feedback.
"And you don’t have to show the credit card again based on the date of purchase did exceed 60 days, following VNA policy."
Thanks for the feedback.