Apr 23, 2014, 9:33 pm
Last edit by: jasonvr
To check with a CA PNR:
http://www.travelsky.com/tsky/journey_online.jsp
To check with an eTicket number:
http://www.travelsky.com/newsky/validate.html
Names are quite tricky on both sites, but generally try combinations like:
[LASTNAME]/[FIRSTNAME]
[LASTNAME]/[FIRSTNAME][TITLE]
[LASTNAME]/[FIRSTNAME][MIDDLENAME]
[LASTNAME]/[FIRSTNAME][MIDDLENAME][TITLE]
[LASTNAME]/[FIRSTNAME][MIDDLEINITIAL]
[LASTNAME]/[FIRSTNAME][MIDDLEINITIAL][TITLE]
It may be helpful to see how your name is listed on your eTicket receipt
http://www.travelsky.com/tsky/journey_online.jsp
To check with an eTicket number:
http://www.travelsky.com/newsky/validate.html
Names are quite tricky on both sites, but generally try combinations like:
[LASTNAME]/[FIRSTNAME]
[LASTNAME]/[FIRSTNAME][TITLE]
[LASTNAME]/[FIRSTNAME][MIDDLENAME]
[LASTNAME]/[FIRSTNAME][MIDDLENAME][TITLE]
[LASTNAME]/[FIRSTNAME][MIDDLEINITIAL]
[LASTNAME]/[FIRSTNAME][MIDDLEINITIAL][TITLE]
It may be helpful to see how your name is listed on your eTicket receipt
Air China: how do I check my booking?
Jun 16, 2017, 11:05 am
#106
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
I booked a flight a few weeks ago with a Chinese website that was half the price of any other. Worry about the dodginess of this site though, I wanted to check the ticket validity.
I've checked with TravelSky and it says 未使用 which Google translates as not used. Surely it should say confirmed?
I've checked with TravelSky and it says 未使用 which Google translates as not used. Surely it should say confirmed?
Jun 21, 2017, 12:44 am
#107
Join Date: Jun 2017
Location: SMF
Programs: Miles & More
Posts: 5
Last leg unfilled?
I booked Air China flights from SFO-DEL and back. It has complete information for all of the flights, except the last leg from PEK-SFO where the date and time are missing. It states the flight but not the day/time. It does for all the other flights. CheckMyTrip shows the last leg as confirmed and so does the vendor I bought from. Do I have anything to worry about?
Oct 18, 2017, 9:13 am
#108
Join Date: Jan 2009
Location: DEN
Programs: UA *G, Accor/Sofitel Gold, InterContinental Platinum
Posts: 462
Does anyone else have issues connecting to travelsky.com .net or any other travelsky website? I can never connect. It states:
'503 Service Unavailable No server is available to handle this request.'
I am trying to access an itinerary for Xiamen Air.
Based on this thread, clearly others are able to connect and check reservations on Chinese carriers. I have checked my security settings on my browser and I am unsure what the issue is.
Anyone else experience this or resolved this?
Thanks.
'503 Service Unavailable No server is available to handle this request.'
I am trying to access an itinerary for Xiamen Air.
Based on this thread, clearly others are able to connect and check reservations on Chinese carriers. I have checked my security settings on my browser and I am unsure what the issue is.
Anyone else experience this or resolved this?
Thanks.
Last edited by RockyMntFlyer; Oct 18, 2017 at 9:55 am
May 24, 2018, 1:38 am
#110
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Best is to e-mail CA (US office) to ask for seat assignments. When they confirm that they will send a copy and paste of the booking from their terminal, that you can print out for peace of mind.
May 24, 2018, 1:51 pm
#111
Join Date: Mar 2015
Location: YVR
Posts: 1,081
All I've been able to find on their website is their phone numbers.
May 24, 2018, 3:56 pm
#112
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
CA reps are telling customer to use [email protected].
That is also what has worked for me before. Reasonably prompt response, always helpful, succinct and to the point.
Jan 23, 2019, 11:13 am
#113
Join Date: Dec 2018
Location: BER
Programs: IB Gold, Marriott Lifetime Gold, NH Titanium
Posts: 82
Reconsolidating some info on this thread and updating it to 2019 and what I found on my own experience (if anyone wants to update the wiki, I'm not yet tenured enough here).
===
To check with an eTicket number:
http://www.travelsky.com/newsky/validate.html
http://www.airchina.com.cn/en/service/ticket-validating/ticket_validating.shtml
eTickets for Air China start with 999. Any of the options above should work. TravelSky is the PSS (Passenger Service System) used by all airlines in People's Republic of China.
There use to be a way to check using the PNR but it doesn't look to be available on TravelSky website anymore.
Names are quite tricky on both sites and there is no official manual, but generally try combinations like:
a) [LASTNAME]/[FIRSTNAME]
b) [LASTNAME]/[FIRSTNAME][TITLE]
c) [LASTNAME]/[FIRSTNAME][MIDDLENAME]
d) [LASTNAME]/[FIRSTNAME][MIDDLENAME][TITLE]
e) [LASTNAME]/[FIRSTNAME][MIDDLEINITIAL]
f) [LASTNAME]/[FIRSTNAME][MIDDLEINITIAL][TITLE]
g [LASTNAME]/[FIRSTNAME] [MIDDLENAME]
(in example (g) there is a space between firstname and middlename fields, and it was confirmed to be working on January 23th, 2019)
eTickets can have up to 4 segments. If your reservation is supposed to have more than that, enter the next ticket number (do +1 on the last digit) to show your 5th-8th segments.
===
To check with an eTicket number:
http://www.travelsky.com/newsky/validate.html
http://www.airchina.com.cn/en/service/ticket-validating/ticket_validating.shtml
eTickets for Air China start with 999. Any of the options above should work. TravelSky is the PSS (Passenger Service System) used by all airlines in People's Republic of China.
There use to be a way to check using the PNR but it doesn't look to be available on TravelSky website anymore.
Names are quite tricky on both sites and there is no official manual, but generally try combinations like:
a) [LASTNAME]/[FIRSTNAME]
b) [LASTNAME]/[FIRSTNAME][TITLE]
c) [LASTNAME]/[FIRSTNAME][MIDDLENAME]
d) [LASTNAME]/[FIRSTNAME][MIDDLENAME][TITLE]
e) [LASTNAME]/[FIRSTNAME][MIDDLEINITIAL]
f) [LASTNAME]/[FIRSTNAME][MIDDLEINITIAL][TITLE]
g [LASTNAME]/[FIRSTNAME] [MIDDLENAME]
(in example (g) there is a space between firstname and middlename fields, and it was confirmed to be working on January 23th, 2019)
eTickets can have up to 4 segments. If your reservation is supposed to have more than that, enter the next ticket number (do +1 on the last digit) to show your 5th-8th segments.
Jan 30, 2019, 9:24 am
#114
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,122
Reconsolidating some info on this thread and updating it to 2019 and what I found on my own experience (if anyone wants to update the wiki, I'm not yet tenured enough here).
===
To check with an eTicket number:
http://www.travelsky.com/newsky/validate.html
http://www.airchina.com.cn/en/service/ticket-validating/ticket_validating.shtml
eTickets for Air China start with 999. Any of the options above should work. TravelSky is the PSS (Passenger Service System) used by all airlines in People's Republic of China.
There use to be a way to check using the PNR but it doesn't look to be available on TravelSky website anymore.
Names are quite tricky on both sites and there is no official manual, but generally try combinations like:
a) [LASTNAME]/[FIRSTNAME]
b) [LASTNAME]/[FIRSTNAME][TITLE]
c) [LASTNAME]/[FIRSTNAME][MIDDLENAME]
d) [LASTNAME]/[FIRSTNAME][MIDDLENAME][TITLE]
e) [LASTNAME]/[FIRSTNAME][MIDDLEINITIAL]
f) [LASTNAME]/[FIRSTNAME][MIDDLEINITIAL][TITLE]
g [LASTNAME]/[FIRSTNAME] [MIDDLENAME]
(in example (g) there is a space between firstname and middlename fields, and it was confirmed to be working on January 23th, 2019)
eTickets can have up to 4 segments. If your reservation is supposed to have more than that, enter the next ticket number (do +1 on the last digit) to show your 5th-8th segments.
===
To check with an eTicket number:
http://www.travelsky.com/newsky/validate.html
http://www.airchina.com.cn/en/service/ticket-validating/ticket_validating.shtml
eTickets for Air China start with 999. Any of the options above should work. TravelSky is the PSS (Passenger Service System) used by all airlines in People's Republic of China.
There use to be a way to check using the PNR but it doesn't look to be available on TravelSky website anymore.
Names are quite tricky on both sites and there is no official manual, but generally try combinations like:
a) [LASTNAME]/[FIRSTNAME]
b) [LASTNAME]/[FIRSTNAME][TITLE]
c) [LASTNAME]/[FIRSTNAME][MIDDLENAME]
d) [LASTNAME]/[FIRSTNAME][MIDDLENAME][TITLE]
e) [LASTNAME]/[FIRSTNAME][MIDDLEINITIAL]
f) [LASTNAME]/[FIRSTNAME][MIDDLEINITIAL][TITLE]
g [LASTNAME]/[FIRSTNAME] [MIDDLENAME]
(in example (g) there is a space between firstname and middlename fields, and it was confirmed to be working on January 23th, 2019)
eTickets can have up to 4 segments. If your reservation is supposed to have more than that, enter the next ticket number (do +1 on the last digit) to show your 5th-8th segments.
Jan 31, 2019, 6:29 am
#115
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,009
Just posting my personal experience. I was unable to use either the booking reference or the e-ticket number of a UA award ticket (starting with 016) using these sites. I was able to contact the call center but I had to wait a long time (approximately 34 minutes). I found the customer support staff to be courteous, professional and very helpful.
Jan 31, 2019, 9:13 am
#116
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,122
Jun 26, 2019, 8:05 am
#117
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,568
Most annoying situation today. CA ticket with LH feeder. LH OLCI kept failing, so I call CA, she thinks it’s the passport, so that’s fixed. Then all of a sudden it issues a LH BP for the CA flight (after showing seat selection is not possible) which she said it should *not* do on LH.com and of course given the CA system you cannot change the seat once it’s issued.
Totally crap seat.
Previously been okay, not great, on CA only itin.
Totally crap seat.
Previously been okay, not great, on CA only itin.
Nov 14, 2019, 8:11 am
#118
Join Date: Sep 2013
Location: SDF
Programs: UA 1k, Soon to be a free agent.
Posts: 41
My experience:
I visited this website to check that the ticket exists: Welcome to Airchina!
I entered my name as Lastname/Firstname Middlename
I purchased the ticket through AMEX IAP and my name was listed there as First Middle Last.
I am able to validate the ticket, but not choose seats, etc.
I visited this website to check that the ticket exists: Welcome to Airchina!
I entered my name as Lastname/Firstname Middlename
I purchased the ticket through AMEX IAP and my name was listed there as First Middle Last.
I am able to validate the ticket, but not choose seats, etc.
Nov 14, 2019, 7:38 pm
#119
Join Date: Sep 2013
Location: SDF
Programs: UA 1k, Soon to be a free agent.
Posts: 41
My experience:
I visited this website to check that the ticket exists: Welcome to Airchina!
I entered my name as Lastname/Firstname Middlename
I purchased the ticket through AMEX IAP and my name was listed there as First Middle Last.
I am able to validate the ticket, but not choose seats, etc.
I visited this website to check that the ticket exists: Welcome to Airchina!
I entered my name as Lastname/Firstname Middlename
I purchased the ticket through AMEX IAP and my name was listed there as First Middle Last.
I am able to validate the ticket, but not choose seats, etc.
Dec 3, 2019, 10:59 pm
#120
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,384
To check with an eTicket number:
http://www.travelsky.com/newsky/validate.html
http://www.travelsky.com/newsky/validate.html
Not Found
The requested URL /newsky/validate.html was not found on this server.I called AC's US number and got seats assigned with the AC record locator.