(More) Terrible CS from Malaysia Airlines

Old May 14, 11, 9:47 am
  #1  
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Join Date: May 2011
Posts: 14
(More) Terrible CS from Malaysia Airlines

A month prior to taking my flight from SYD-KUL-BKK, I called Malaysia Airlines from Sydney, talked to an Enrich rep and asked if I could claim mileage for the booking. The rep on the phone told me that I could not and would be able to when I arrived at the KLIA airport.

Flight 140 from SYD-KUL landed around 3:00 AM on 27 March. The Malaysia Airlines desk was closed until 7:00 AM. The CS rep told me that I needed to register for the miles in Sydney before the flight. I have since contacted Malaysia Airlines, both via phone and e-mail, and have received no response.

The flight on Malaysia Airlines is pleasant, although the customer service is almost non-existent. What can I do to get the Enrich miles?
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