Last edit by: elitetraveler
JetSmarter is a membership program that allows members to fly on empty legs of private jets (JetDeals) and seats on scheduled private jet shuttles (JetShuttle).
JetSmarter - discussion and experiences
#2011
Join Date: Mar 2008
Location: Chicago
Programs: AA EXP, UA 1K, Wheels Up, Inspirato Pass, Marriott Titanium Elt, Hilton Diamond, Hertz Pres, Ntl P
Posts: 248
Did anyone else notice the new pricing for the cheaper membership is a giant middle finger to those of us with "Smart" memberships?
It's $250 for my first seat from LA to Dallas. It's only $290 for the new membership. My second seat cost is $3,000, the new membership second seat cost is $1200. Austin to Dallas is free for me, but only $200 for the other membership.
It's $250 for my first seat from LA to Dallas. It's only $290 for the new membership. My second seat cost is $3,000, the new membership second seat cost is $1200. Austin to Dallas is free for me, but only $200 for the other membership.
However, I notice that the create your own shuttles charge much more. For example, next Sunday it looks like that's $2k for a seat whereas it was free under my Smart membership
#2012
Join Date: Apr 2012
Location: NYC
Programs: QF LTG
Posts: 1,200
When a member creates their own shuttle on a light jet (7-6 seats, like the Hawker being used next Sunday) the purchase price of $3900-7900 comes with 3 seats. The remaining 4-5 will go free to Smart or Simple members or as you say $250ish for members under the new scheme. If the creator of the shuttle decides they only need 1 or 2 of their 3 seats they can offer up the others at the standard extra seat cost to recoup some of their expense. They can only do this after the surplus seats are taken for free.
#2013
Suspended
Join Date: Mar 2018
Programs: Wheels Up, American Airlines, Jetmembership.com, Delta, Jetblue, Marriott
Posts: 23
After research: I feel like Jetsmarter takes the "private" out of "private aviation" if I must share a plane jetBlue Mint from NY-LA is the way to go. Its a great lie flat seat and the service is very good. It also helps to have a larger lavatory on the plane that isn't so close to my lie flat. I would also find it very uncomfortable if I was sitting across from someone I didn't know on a so called "private flight" (not private at all) for them to disappear for 10 minutes in the Lavatory and then have to look at them when they sit back down for the remainder of the flight. (Vice Versa). After review this jetsmarter is like booking a limo for your wedding day and sharing the limo with another couple
Last edited by BusinessFlyer45; Apr 19, 2018 at 2:55 pm Reason: typo
#2014
Join Date: May 2013
Posts: 637
After research: I feel like Jetsmarter takes the "private" out of "private aviation" if I must share a plane jetBlue Mint from NY-LA is the way to go. Its a great lie flat seat and the service is very good. It also helps to have a larger lavatory on the plane that isn't so close to my lie flat. I would also find it very uncomfortable if I was sitting across from someone I didn't know on a so called "private flight" (not private at all) for them to disappear for 10 minutes in the Lavatory and then have to look at them when they sit back down for the remainder of the flight. (Vice Versa). After review this jetsmarter is like booking a limo for your wedding day and sharing the limo with another couple
I’m no fanboy, but the experience of pulling up to an FBO for a GIV transcon is much, much better than the airport circus. Even in first class/mint.
I’m not saying you are wrong, but there is more to the equation than what you describe. You’d be wise to try it first...
#2015
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
Yeah. One thing that I'll note is that when you consider the time saved as a total percentage of the trip, there are diminishing returns as the trip length increases. An hour saved on a transcon is far less impactful than an hour saved on an hour flight from SF to LA (in my opinion). Unfortunately for JetSmarter and Surf Air, I think that JetSuiteX has taken a lot of wind out of their West Coast sails since, for $250/flight anyone can have the experience of arriving at the airport 30 minutes before the flight when traveling between SF, LA, and Vegas.
#2016
Join Date: Apr 2006
Posts: 469
Fair points but it sounds like you are “reviewing” based on what you think it will be like.
I’m no fanboy, but the experience of pulling up to an FBO for a GIV transcon is much, much better than the airport circus. Even in first class/mint.
I’m not saying you are wrong, but there is more to the equation than what you describe. You’d be wise to try it first...
But:
- When you're flying into NY, welcome to HPN where you either have to pay several hundred more dollars for a helicopter, or if not (and when the weather frequently requires), please enjoy a ~2 hour, expensive drive into the city.
- When you're flying from NYC (or even LA), you're not going to chance arriving 30 minutes before wheels up, because if you're late because of traffic, you're going to cough up a $3,000-$4,000 penalty fee. Not to mention that if you are leaving from HPN, you're going to have to leave the city a couple of hours early just to get there.
- Even the GIV will have you playing footsie with the person sitting across from you; there are no lie flat seats; you may be on the 3-person couch that does not recline and you may share with another person. All of this for a multi-thousand dollar yearly fee, and around $1,000 each way.
#2017
Join Date: Apr 2006
Posts: 469
Yeah. One thing that I'll note is that when you consider the time saved as a total percentage of the trip, there are diminishing returns as the trip length increases. An hour saved on a transcon is far less impactful than an hour saved on an hour flight from SF to LA (in my opinion). Unfortunately for JetSmarter and Surf Air, I think that JetSuiteX has taken a lot of wind out of their West Coast sails since, for $250/flight anyone can have the experience of arriving at the airport 30 minutes before the flight when traveling between SF, LA, and Vegas.
#2018
Suspended
Join Date: Mar 2018
Programs: Wheels Up, American Airlines, Jetmembership.com, Delta, Jetblue, Marriott
Posts: 23
Fair points but it sounds like you are “reviewing” based on what you think it will be like.
I’m no fanboy, but the experience of pulling up to an FBO for a GIV transcon is much, much better than the airport circus. Even in first class/mint.
I’m not saying you are wrong, but there is more to the equation than what you describe. You’d be wise to try it first...
My point is that after my review there is no reason for unnecessary spending for a membership to share a “private jet” OR “Not Private Jet” on a transcon flight when an hour on each end really doesn’t matter much.
Lets face it, flying LA – NY you lose the whole day no matter what with the time change. Flying Commercial or Private. The membership cost does not constitute losing a whole day. Plus a beer in the terminal is nice prior to take off.
On the other side NY-LA, you gain a whole day anyway flying private or commercial.
Not to sure how you justify a membership that really doesn’t change OR affect my travel habits in a positive manner. In other words it doesn’t significantly help me enough to be justified.
However, if I wanted the novelty of telling my partners in LA that I flew on a shared private jet to impress them then maybe it constitutes it, but I know their response would be “why are you drinking beer from a champagne glass”
So either way you look at it you are still paying more to share a flight.
Last edited by BusinessFlyer45; Apr 20, 2018 at 7:58 am Reason: typo
#2019
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
Sadly, not for new members. With the new membership plan, JetSuiteX flights are the same price for JetSmarter members as they are directly from JSX. (There may occasionally be differences, but they are largely the same.) Buying from JetSmarter gets you a slightly more convenient booking process at the cost of punitive cancellation fees and no seat assignments. (I suppose you could harass JSX directly to get a seat assignment, but JetSmarter specifically tells you not to do that.)
#2020
Join Date: Apr 2006
Posts: 469
Did anyone else notice the new pricing for the cheaper membership is a giant middle finger to those of us with "Smart" memberships?
It's $250 for my first seat from LA to Dallas. It's only $290 for the new membership. My second seat cost is $3,000, the new membership second seat cost is $1200. Austin to Dallas is free for me, but only $200 for the other membership.
It's $250 for my first seat from LA to Dallas. It's only $290 for the new membership. My second seat cost is $3,000, the new membership second seat cost is $1200. Austin to Dallas is free for me, but only $200 for the other membership.
#2021
Suspended
Join Date: Oct 2006
Location: New York, NY
Posts: 557
WRONG!
When a member creates their own shuttle on a light jet (7-6 seats, like the Hawker being used next Sunday) the purchase price of $3900-7900 comes with 3 seats. The remaining 4-5 will go free to Smart or Simple members or as you say $250ish for members under the new scheme. If the creator of the shuttle decides they only need 1 or 2 of their 3 seats they can offer up the others at the standard extra seat cost to recoup some of their expense. They can only do this after the surplus seats are taken for free.
#2022
Join Date: Apr 2006
Posts: 469
Did anyone else notice the new pricing for the cheaper membership is a giant middle finger to those of us with "Smart" memberships?
It's $250 for my first seat from LA to Dallas. It's only $290 for the new membership. My second seat cost is $3,000, the new membership second seat cost is $1200. Austin to Dallas is free for me, but only $200 for the other membership.
It's $250 for my first seat from LA to Dallas. It's only $290 for the new membership. My second seat cost is $3,000, the new membership second seat cost is $1200. Austin to Dallas is free for me, but only $200 for the other membership.
VI. CANCELLATIONS, CHANGES OF DATES AND REFUNDS
Please note that the following cancellation penalties will apply:
For the Smart membership tiers for purchase of seats on Shuttle Flights :
For the JetSmarter membership tier:
Please note that the following cancellation penalties will apply:
For the Smart membership tiers for purchase of seats on Shuttle Flights :
- a cancellation fee of the greater of $1,000 or full purchase price of an additional seat for the reserved route for cancellations within 24 hours;
- a cancellation fee of $1,000 for cancellations between 72 and 24 hours;
- a cancellation fee of $500 for cancellations between 72 hours and 7 days; and
- $250 for cancellations made more than 7 days prior to the flight departure
For the JetSmarter membership tier:
- a cancellation fee of 100% of the total price (i.e., no refund) for cancellations within 24 hours;
- a cancellation fee of 50% of the total price for cancellations between 24 hours and 7 days;
- a cancellation fee of 25% of the total price for cancellations made more than 7 days prior to the flight departure. ("Cancellation Fee").
That means, for example, a SMART member (paying from $7500 - $12000 a year?) would pay a cancellation fee of $1000 for cancelling a KingAir to Las Vegas 71 hours out, while a new member would get refunded half of what he paid (typically around $350, only $710 for the GIV on Thursday. So, SMART Member = $1,000. New member = $175.
For transcons, it really gets fun. A new member who on Monday cancels his seat on next Wednesday's GIV from LA to NY would get refunded half of his purchase price of $1,640, for a cancellation fee of $820. For a SMART member, first he'd pay his surcharge for the flight of $1,095. Then, he'd be charged a cancellation fee of the full fare of an extra seat, $3,900. For a total cancellation cost of $4,995.
#2023
Suspended
Join Date: Mar 2018
Programs: Wheels Up, American Airlines, Jetmembership.com, Delta, Jetblue, Marriott
Posts: 23
You really want to see the middle finger? Take a gander at their shuttle cancellation policies (under Public Charter Agreements):
That means, for example, a SMART member (paying from $7500 - $12000 a year?) would pay a cancellation fee of $1000 for cancelling a KingAir to Las Vegas 71 hours out, while a new member would get refunded half of what he paid (typically around $350, only $710 for the GIV on Thursday. So, SMART Member = $1,000. New member = $175.
For transcons, it really gets fun. A new member who on Monday cancels his seat on next Wednesday's GIV from LA to NY would get refunded half of his purchase price of $1,640, for a cancellation fee of $820. For a SMART member, first he'd pay his surcharge for the flight of $1,095. Then, he'd be charged a cancellation fee of the full fare of an extra seat, $3,900. For a total cancellation cost of $4,995.
That means, for example, a SMART member (paying from $7500 - $12000 a year?) would pay a cancellation fee of $1000 for cancelling a KingAir to Las Vegas 71 hours out, while a new member would get refunded half of what he paid (typically around $350, only $710 for the GIV on Thursday. So, SMART Member = $1,000. New member = $175.
For transcons, it really gets fun. A new member who on Monday cancels his seat on next Wednesday's GIV from LA to NY would get refunded half of his purchase price of $1,640, for a cancellation fee of $820. For a SMART member, first he'd pay his surcharge for the flight of $1,095. Then, he'd be charged a cancellation fee of the full fare of an extra seat, $3,900. For a total cancellation cost of $4,995.
#2024
Join Date: Jun 2008
Location: US
Programs: AA EXP 1MM, Starwood Gold, Hyatt Diamond
Posts: 1,020
Wow.. good find millions. That is totally bogus. Being in Dallas, at least they're finally helping us out with some new Houston to Austin routes, but the times are terrible for Austin. Houston is actually pretty good. I can leave in the morning, go to a meeting, then catch the 5pm back so I don't have to stay in that craphole of a city.
#2025
Join Date: Jul 2008
Location: MSP
Programs: Delta PM, Marriott Plat, Hertz Pres
Posts: 3,649
Wow.. good find millions. That is totally bogus. Being in Dallas, at least they're finally helping us out with some new Houston to Austin routes, but the times are terrible for Austin. Houston is actually pretty good. I can leave in the morning, go to a meeting, then catch the 5pm back so I don't have to stay in that craphole of a city.