Old Apr 16, 2016, 7:33 am
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JetSmarter is a membership program that allows members to fly on empty legs of private jets (JetDeals) and seats on scheduled private jet shuttles (JetShuttle).
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JetSmarter - discussion and experiences

Old Oct 7, 2016, 2:45 am
  #706  
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Join Date: Dec 2006
Location: Paris, France
Programs: Over-entitled UA 1PMM; JetSmarter; HHonors Gold
Posts: 9,723
I do wonder what their churn rate is. Seems a lot of people are not renewing.
oenophilist is offline  
Old Oct 10, 2016, 5:18 am
  #707  
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Join Date: Jan 2013
Posts: 319
Have any other European members noticed a huge decrease in empty legs available from Air Hamburg (Citation XLS+, Legacy 600/650 planes)?

Don't know if this is a result of switching from a busy summer charter schedule or if they are holding back legs? Though my rep says as soon as a empty flight plan is filed it is automatically uploaded to the app.

That being said its an odd thing with some days there are 10-12 Air Hamburg planes, and others (most notably weekends) there are none.

Not an expert on charter frequencies but seemed a month ago there were far more active empty legs.
Gabrca is offline  
Old Oct 10, 2016, 10:38 am
  #708  
 
Join Date: Mar 2008
Location: Chicago
Programs: AA EXP, UA 1K, Wheels Up, Inspirato Pass, Marriott Titanium Elt, Hilton Diamond, Hertz Pres, Ntl P
Posts: 249
A lot of news today:

First, we'll be opening a new hub in Dallas. So starting in a few months, you will have access to shuttles between Dallas and New York, Florida and Los Angeles.

We're going to be adding some holiday shuttles to our schedule. We'll be flying to Aspen, from New York and Florida — because we know that our members want to hit the slopes. We'll start flying in mid-December and will go through spring skiing in mid-April.

For those who prefer flip-flops over ski boots, we'll be opening up NY and Florida to Nassau. Those flights will operate over the long Thanksgiving weekend and over the Christmas break — Wednesday through Sunday in both cases.

SECOND, IN RESPONSE TO MANY REQUESTS, WE'RE MATCHING FINE DINING WITH FINE FLYING ON OUR COAST-TO-COAST FLIGHTS.

Soon, you'll have the distinct culinary privilege of enjoying meals created by Chef Robert Irvine and Gregory Schessor, formerly of the French Laundry.

But have no fear, you won't be paying French Laundry prices. We're charging just $150 per person, inclusive of food and beverage.

LASTLY — AND THIS IS THE NON-GOOD NEWS PART — THE DEMAND FOR FLIGHTS DURING THE HOLIDAY PERIOD IS SO GREAT, THAT WE NEED TO APPLY A VERY LIMITED "HOLIDAY ADJUSTMENT" TO OUR RATES.

We want to make it clear that this isn't about taking advantage of demand so we can make more money. What we are doing is adding supply during this peak period so our members can continue getting where they want, when they want.
The dates covered will be November 22-27th, December 16th-18th, 22-24th, 26th-27th and the 30th. Also, January 1st-4th.

The costs will be an additional 30 cents a mile, which translates to $330
from NY-Miami, $700 coast-to-coast, and $1,000 NY-London.
While we are never happy to bring you news of additional charges, we've worked hard to minimize these fees, despite the enormous holiday rush. We never want to call a price increase trivial, but given the fundamental value of our membership, we are tempted to.
Townshend is offline  
Old Oct 10, 2016, 12:25 pm
  #709  
 
Join Date: Oct 2016
Posts: 13
Surge pricing begins...

Jetsmarter showing first signs of cracking...

Originally Posted by Townshend
A lot of news today:

First, we'll be opening a new hub in Dallas. So starting in a few months, you will have access to shuttles between Dallas and New York, Florida and Los Angeles.

We're going to be adding some holiday shuttles to our schedule. We'll be flying to Aspen, from New York and Florida — because we know that our members want to hit the slopes. We'll start flying in mid-December and will go through spring skiing in mid-April.

For those who prefer flip-flops over ski boots, we'll be opening up NY and Florida to Nassau. Those flights will operate over the long Thanksgiving weekend and over the Christmas break — Wednesday through Sunday in both cases.

SECOND, IN RESPONSE TO MANY REQUESTS, WE'RE MATCHING FINE DINING WITH FINE FLYING ON OUR COAST-TO-COAST FLIGHTS.

Soon, you'll have the distinct culinary privilege of enjoying meals created by Chef Robert Irvine and Gregory Schessor, formerly of the French Laundry.

But have no fear, you won't be paying French Laundry prices. We're charging just $150 per person, inclusive of food and beverage.

LASTLY — AND THIS IS THE NON-GOOD NEWS PART — THE DEMAND FOR FLIGHTS DURING THE HOLIDAY PERIOD IS SO GREAT, THAT WE NEED TO APPLY A VERY LIMITED "HOLIDAY ADJUSTMENT" TO OUR RATES.

We want to make it clear that this isn't about taking advantage of demand so we can make more money. What we are doing is adding supply during this peak period so our members can continue getting where they want, when they want.
The dates covered will be November 22-27th, December 16th-18th, 22-24th, 26th-27th and the 30th. Also, January 1st-4th.

The costs will be an additional 30 cents a mile, which translates to $330
from NY-Miami, $700 coast-to-coast, and $1,000 NY-London.
While we are never happy to bring you news of additional charges, we've worked hard to minimize these fees, despite the enormous holiday rush. We never want to call a price increase trivial, but given the fundamental value of our membership, we are tempted to.
FlyorDie88 is offline  
Old Oct 10, 2016, 1:07 pm
  #710  
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Join Date: Dec 2006
Location: Paris, France
Programs: Over-entitled UA 1PMM; JetSmarter; HHonors Gold
Posts: 9,723
Originally Posted by Acrbag
Have any other European members noticed a huge decrease in empty legs available from Air Hamburg (Citation XLS+, Legacy 600/650 planes)?

Don't know if this is a result of switching from a busy summer charter schedule or if they are holding back legs? Though my rep says as soon as a empty flight plan is filed it is automatically uploaded to the app.

That being said its an odd thing with some days there are 10-12 Air Hamburg planes, and others (most notably weekends) there are none.

Not an expert on charter frequencies but seemed a month ago there were far more active empty legs.
Air Hamburg has been like that since they were added (which wasn't that long ago). It is feast or famine. You were lucky to get as many flights with them as you did!
oenophilist is offline  
Old Oct 10, 2016, 1:36 pm
  #711  
 
Join Date: Jan 2013
Programs: DL, UA
Posts: 622
Originally Posted by Townshend
A lot of news today:

First, we'll be opening a new hub in Dallas. So starting in a few months, you will have access to shuttles between Dallas and New York, Florida and Los Angeles.

We're going to be adding some holiday shuttles to our schedule. We'll be flying to Aspen, from New York and Florida — because we know that our members want to hit the slopes. We'll start flying in mid-December and will go through spring skiing in mid-April.

For those who prefer flip-flops over ski boots, we'll be opening up NY and Florida to Nassau. Those flights will operate over the long Thanksgiving weekend and over the Christmas break — Wednesday through Sunday in both cases.

SECOND, IN RESPONSE TO MANY REQUESTS, WE'RE MATCHING FINE DINING WITH FINE FLYING ON OUR COAST-TO-COAST FLIGHTS.

Soon, you'll have the distinct culinary privilege of enjoying meals created by Chef Robert Irvine and Gregory Schessor, formerly of the French Laundry.

But have no fear, you won't be paying French Laundry prices. We're charging just $150 per person, inclusive of food and beverage.

LASTLY — AND THIS IS THE NON-GOOD NEWS PART — THE DEMAND FOR FLIGHTS DURING THE HOLIDAY PERIOD IS SO GREAT, THAT WE NEED TO APPLY A VERY LIMITED "HOLIDAY ADJUSTMENT" TO OUR RATES.

We want to make it clear that this isn't about taking advantage of demand so we can make more money. What we are doing is adding supply during this peak period so our members can continue getting where they want, when they want.
The dates covered will be November 22-27th, December 16th-18th, 22-24th, 26th-27th and the 30th. Also, January 1st-4th.

The costs will be an additional 30 cents a mile, which translates to $330
from NY-Miami, $700 coast-to-coast, and $1,000 NY-London.
While we are never happy to bring you news of additional charges, we've worked hard to minimize these fees, despite the enormous holiday rush. We never want to call a price increase trivial, but given the fundamental value of our membership, we are tempted to.
ROFL. Membership price went up in price, again, too.
From the member page: "Complimentary seats on thousands of JetShuttle™ and JetDeals™ flights".
Ummm - if you're charging a surcharge then it's not complimentary.
If the demand is so high that they need additional jets to service them (in any period) the same could be said in future, when they need more jets, that in theory, new members are paying for, that would justify them adding surcharges again.

The whole thing is a bait and switch. Get you in. Charge you whatever they want. Change it all whenever they want to, to better suit their desire to profit from their membership base. All done under the guise of premium and luxurious travel and support second to none.

Trying to elevate themselves above commercial air travel needn't be as hard as they are making it. The fact they can even be compared to a commercial carrier shows they've lost the battle, as is evidenced by the mass exodus of members at renewal, and those existing members continued complaints being unresolved.
T-15.01 is offline  
Old Oct 10, 2016, 6:38 pm
  #712  
 
Join Date: Oct 2009
Location: Bowling Green, KY
Posts: 4
On November 1st, we’re raising our annual membership fee to $11,000. The good news is that when you become a member in October, you’ll automatically lock in the current lower renewal rate of $10,000 and start enjoying unprecedented membership privileges.
FWIW. From an email I received this morning.
rerenegade is offline  
Old Oct 11, 2016, 12:10 am
  #713  
 
Join Date: May 2013
Posts: 651
I've been a member for about 8 months. Based in Chicago, use the service a lot. Overall, fantastic service. To spend this many hours on a Gulfstream for $10k per year, can one really complain? I guess the answer is yes.

The Good

- Flying private. Obviously there is the hassle/TSA/airport/cost argument, but truly when you settle into your seat with a glass of champagne and look around, it is very cool. I've flown on charter flights before this, and on friend's owned Gulfstreams, and it is still cool every time. I still take lots of pictures every time. It's just great.

- Bringing friends on empty legs. Just awesome. XO Jet is fantastic, and I honestly think I will end up chartering from them in the future.

- They really do keep adding services and routes. Every few weeks you can pretty much expect there to be new routes, which is pretty great.

- The psychological benefit of unlimited flights means I do things more: visit friends, family, and say "yes" even if it ends up costing more on a per-flight basis at the end of the year than it would have to fly economy. There is no marginal cost for the flight, so I imagine I use it more.

The Bad

- Communication is off and sometimes confusing. You can tell they are trying to find their footing.

- I personally had really bad experiences trying to book empty legs in Europe. I booked FIVE empty legs and all FIVE were canceled, sometimes with only an hour's notice. It caused some embarrassment and cost some money for me.

- Sales tactics were a little aggressive and transparent. Didn't love it. "So we'll just sign you up right now then" on my first call. Ok, then.

- I referred a friend via email and he immediately signed up. I followed up (admittedly a couple months late b/c I didn't know he had signed up) and they wouldn't budge on giving me referral credit. I forwarded all our emails showing CLEARLY that I introduced him to the company, and they said there was nothing they could do. This person is a $100m+ net worth guy, and could be a huge source of rev for them. Kinda pissed me off.

General Observations

- Outsized value for me. Can fly to NYC, LA, Miami for free on a Gulfstream.

- Glad the helicopters stopped in Chicago. Was a silly waste of money to go from South Loop to Midway

- Pissed the helicopters will stop at HPN. Seriously, how do you get to New York from out there?

- Mostly men, 30s ish, entrepreneur tech-types. Sprinkle in a few exec types and the occasionally family.

- On a couple shuttles, I have run into "club promoter/social media" types who ranted and raved on their selfie sticks. This was embarrassing.

- I always, always make a huge point to pick up every scrap of trash and crumb on the XO Jet shuttles as I want to leave a good impression of JS members and keep the relationship going. I can only imagine some idiots trash their planes. Same for FBOs.

- Most of the negative changes have been predictable (free unlimited helis, for instance), when you think about their costs.

- The no-show fees scare the hell out of me. What if there is a traffic accident or something? Not wanting to pay $2k or $3k for that, and also don't want to show up 1 hr early to compensate for that possibility.

- Is the new $150 catering fee mandatory now on transcons? Will be interesting.

Feel free to DM me. I'm overall a big supporter of JS and have gotten tremendous value from my membership.
dval44 is offline  
Old Oct 11, 2016, 4:54 am
  #714  
 
Join Date: Oct 2016
Posts: 13
You can't keep touting the same value...

Yea it's cool to fly on a gulf stream. But you can't keep reverting back to that same argument every time they take a little more away. That's been the trend.

They are losing money. Every time they fly a shuttle pretty much. This introduction of surge pricing is an attempt to monetize its memberships. The email they sent out yesterday specifically states they are adding to supply during the busy times to meet demand. If the demand is higher and you've got more members, and some who use it left frequently are now going to be using it during holiday seasons, they should be able to as expected. The added charge changes all that.

When I emailed the rep back about it she exposed the truth. That the price of those charters goes up during holiday seasons. And to keep the SAME number shuttles available they need to pay more. So you guessed it they are passing the cost on to the membership.

I guess they figure the ones who can afford to pay, or don't mind, paying $660 for a NY-Miami round trip on top of 10k fee will eventually support this model. The problem is the entire thing loses its shine.

Most shuttles are fully booked and fly at scheduled times - that is not private. They have simply commercialized private jets. There is no grace for arriving late. That is not private. The cancellation fee structure is egregious. Your tokens are tied up for your seat. Which controls the supply. If you arrive late due to traffic or an accident the plane will be gone and you will be charged thousands in yet another scheme to monetize the members.

They are showing signs of cracking already. The model isn't sustainable as is. They lose money every time they fly.
FlyorDie88 is offline  
Old Oct 11, 2016, 9:41 am
  #715  
 
Join Date: Jan 2013
Programs: DL, UA
Posts: 622
There's no doubt that they've offered access to private planes to a number of folk who may have never otherwise had the chance. But most members are not stupid. It's a bait and switch. Offer one thing. Take your money. And change it at their leisure. It's part of the terms and conditions. They can change whatever they want, whenever they want and tell us only if they feel so inclined. But no requirement to tell us. Any business operating with that kind of mentality is after one thing and one thing only. And.... If you're a member, they already have it.
T-15.01 is offline  
Old Oct 11, 2016, 9:54 am
  #716  
 
Join Date: Aug 2015
Location: FLL
Programs: Delta PM, Marriott Plat., SPG Plat.
Posts: 127
Originally Posted by WesTraveller
Hello,

I am also a JetSmarter member and have not encountered a cancellation with them, and hope not to. But seeing you may have experienced a cancellation, what was their service recovery? Did they get another charter to your destination, or rebook you in first/business class on an airline? I have a flight out of Fort Lauderdale tomorrow and there is currently a hurricane warning in the area.

Thanks,
Wes

Last edited by WesTraveller; Oct 11, 2016 at 10:15 pm
WesTraveller is offline  
Old Oct 11, 2016, 10:37 am
  #717  
 
Join Date: Jun 2016
Programs: AMEX Centurion, Skywards, JetSmarter, Etihad Guest, BA Executive Club
Posts: 16
Kuwait - Dubai Shuttle Used to be $990 per extra seat. Now it costs $2,290. $1,300 increase for a an hour and 30 min flight.....
Boodb772 is offline  
Old Oct 11, 2016, 11:50 am
  #718  
 
Join Date: May 2013
Posts: 651
Deleted due to cell phone error

Last edited by dval44; Oct 12, 2016 at 1:02 pm Reason: Deleted due to cell phone error
dval44 is offline  
Old Oct 11, 2016, 12:30 pm
  #719  
 
Join Date: Apr 2016
Posts: 90
Originally Posted by dval44


General Observations

- Outsized value for me. Can fly to NYC, LA, Miami for free on a Gulfstream.

- Glad the helicopters stopped in Chicago. Was a silly waste of money to go from South Loop to Midway

- Pissed the helicopters will stop at HPN. Seriously, how do you get to New York from out there?
Woah, did I miss this somewhere? How annoying is that. There are so many shuttles and empty legs that go out of HPN. I refuse to drive into our out of the city to get to HPN.
mwood20 is offline  
Old Oct 11, 2016, 12:51 pm
  #720  
 
Join Date: Mar 2008
Location: Chicago
Programs: AA EXP, UA 1K, Wheels Up, Inspirato Pass, Marriott Titanium Elt, Hilton Diamond, Hertz Pres, Ntl P
Posts: 249
Originally Posted by mwood20
Woah, did I miss this somewhere? How annoying is that. There are so many shuttles and empty legs that go out of HPN. I refuse to drive into our out of the city to get to HPN.
I hadn't heard that as well, where did you hear/see?
Townshend is offline  

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