Expedia.com coupons
Aug 15, 2009, 3:23 am
#1
Original Poster
Join Date: Aug 2009
Posts: 3
Expedia.com coupons
I booked 7 nights for a hotel via Expedia.com and I got coupon to get a $10 off each night's stay. (total of $70 off)
As there are some changes to my holiday, I need to cancel the 7th night.
I called Expedia.com and they took away the total discount ($70) from my refund of the one night's stay.
Has anyone experienced this as well? Just wondering if its fair to do that?
Sadly, I have no choice but to cancel my last night.
As there are some changes to my holiday, I need to cancel the 7th night.
I called Expedia.com and they took away the total discount ($70) from my refund of the one night's stay.
Has anyone experienced this as well? Just wondering if its fair to do that?
Sadly, I have no choice but to cancel my last night.
Aug 17, 2009, 2:00 am
#3
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,837
I assume that the OP made 7 separate bookings of 1 night each in order to maximise the promo (a discount of USD 70 rather than 10). However, such bookings are likely to be violation of the Exp. T&C and for the promo - Exp found out and 'punished' the OP by removing the discount - you really can't blame Exp for this...
Aug 17, 2009, 6:04 am
#4
Join Date: Jun 2002
Programs: Hyatt Explorist, IHG Platinum, Celebrity Cruises Elite Plus
Posts: 1,259
While that's a reasonable assumption, the OP did state they got a coupon for $10 off each night.
Earlier this year, I do recall a $10 off per night promo, and used it myself on a two night stay. When you entered the code, it deducted $10 off per night and did not require booking each night separately. Any rush to judgement here with regard to the OP may be premature until they post an update.
However, if the terms and conditions do in fact state a one time usage, wouldn't the OP have at least been entitled to one night at $10 off rather than nothing at all?
Earlier this year, I do recall a $10 off per night promo, and used it myself on a two night stay. When you entered the code, it deducted $10 off per night and did not require booking each night separately. Any rush to judgement here with regard to the OP may be premature until they post an update.
However, if the terms and conditions do in fact state a one time usage, wouldn't the OP have at least been entitled to one night at $10 off rather than nothing at all?
Last edited by BEAV; Aug 17, 2009 at 6:39 am
Aug 20, 2009, 10:37 am
#5
Original Poster
Join Date: Aug 2009
Posts: 3
Hi all,
Thanks for replying to my post.
Sorry, I was away for work for awhile.
Basically, the coupon is for min 2 or 3 nights, and min $75 per night.
I have met both criterias actually. I tried to look for the T&C, but can't find them... If you can let me know where to find Expedia coupon T&C, that will be great!
Thanks.
Thanks for replying to my post.
Sorry, I was away for work for awhile.
Basically, the coupon is for min 2 or 3 nights, and min $75 per night.
I have met both criterias actually. I tried to look for the T&C, but can't find them... If you can let me know where to find Expedia coupon T&C, that will be great!
Thanks.
While that's a reasonable assumption, the OP did state they got a coupon for $10 off each night.
Earlier this year, I do recall a $10 off per night promo, and used it myself on a two night stay. When you entered the code, it deducted $10 off per night and did not require booking each night separately. Any rush to judgement here with regard to the OP may be premature until they post an update.
However, if the terms and conditions do in fact state a one time usage, wouldn't the OP have at least been entitled to one night at $10 off rather than nothing at all?
Earlier this year, I do recall a $10 off per night promo, and used it myself on a two night stay. When you entered the code, it deducted $10 off per night and did not require booking each night separately. Any rush to judgement here with regard to the OP may be premature until they post an update.
However, if the terms and conditions do in fact state a one time usage, wouldn't the OP have at least been entitled to one night at $10 off rather than nothing at all?
Aug 20, 2009, 10:48 am
#6
Original Poster
Join Date: Aug 2009
Posts: 3
I just sent the following email to Expedia.com. Shall wait for their reply and share their answer here.
cheers!
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Hi,
I booked a hotel stay earlier for 7 nights and I used a coupon to get $10 off per night. This coupon needs a min of 2 or 3 nights stay and a min of $75 per stay.
Due to unforeseen itinerary changes, I had to change cut short my hotel stay by 1 night. As such, my discount for the whole 7 nights were taken away.
Can I check if its the policy of Expedia.com to take away the entire discount if there are any changes made to the booking?
It doesn't seem to make sense as the $10 discount is given on a per night basis. After taking away 1 night, I am still eligible for the discount for the other 6 nights. Would need your kind advice on this please.
Thanks,
cheers!
------------
Hi,
I booked a hotel stay earlier for 7 nights and I used a coupon to get $10 off per night. This coupon needs a min of 2 or 3 nights stay and a min of $75 per stay.
Due to unforeseen itinerary changes, I had to change cut short my hotel stay by 1 night. As such, my discount for the whole 7 nights were taken away.
Can I check if its the policy of Expedia.com to take away the entire discount if there are any changes made to the booking?
It doesn't seem to make sense as the $10 discount is given on a per night basis. After taking away 1 night, I am still eligible for the discount for the other 6 nights. Would need your kind advice on this please.
Thanks,