Watch out - SuperTravel is just another name for scammers SnapTravel
Dec 5, 2022, 3:38 pm
#1
Original Poster
Join Date: Jan 2007
Location: Mexico
Programs: AM Plat, UA Plat, AA Gold, Bonvoy Titanium, Amex Plat
Posts: 238
Watch out - SuperTravel is just another name for scammers SnapTravel
Heads up - the company SnapTravel has renamed itself super.com, perhaps to distance themselves from bad reviews such as the ones in this thread Anyone have experience with SnapTravel ?.
To add to the stories, I had another bad experience with them. I booked a room at a highly sought after hotel on June 10th to stay on December 9th-11th for a festival. I paid in full back in June.
I called the hotel last week to confirm my reservation, and it turns out it's not on their system, and of course they're now booked solid. I wrote to Super and they said I'd receive a callback or email from their Amendments department. Days later I got this email:
"Hi there,
We're sorry we weren't able to update you regarding your concern. We're also sorry that the hotel can't find your reservation, and they will be overbooked at the time of your arrival. No worries, as I've already coordinated this with our travel partner. Please stay tuned for updates!
Best regards,
Jan Ray"
There is still no record of my booking at the hotel and I'm now scrambling to find a place to stay for the festival this Friday.
To add to the stories, I had another bad experience with them. I booked a room at a highly sought after hotel on June 10th to stay on December 9th-11th for a festival. I paid in full back in June.
I called the hotel last week to confirm my reservation, and it turns out it's not on their system, and of course they're now booked solid. I wrote to Super and they said I'd receive a callback or email from their Amendments department. Days later I got this email:
"Hi there,
We're sorry we weren't able to update you regarding your concern. We're also sorry that the hotel can't find your reservation, and they will be overbooked at the time of your arrival. No worries, as I've already coordinated this with our travel partner. Please stay tuned for updates!
Best regards,
Jan Ray"
There is still no record of my booking at the hotel and I'm now scrambling to find a place to stay for the festival this Friday.
Dec 9, 2022, 5:03 pm
#2
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
Heads up - the company SnapTravel has renamed itself super.com, perhaps to distance themselves from bad reviews such as the ones in this thread Anyone have experience with SnapTravel ?.
To add to the stories, I had another bad experience with them. I booked a room at a highly sought after hotel on June 10th to stay on December 9th-11th for a festival. I paid in full back in June.
I called the hotel last week to confirm my reservation, and it turns out it's not on their system, and of course they're now booked solid. I wrote to Super and they said I'd receive a callback or email from their Amendments department. Days later I got this email:
"Hi there,
We're sorry we weren't able to update you regarding your concern. We're also sorry that the hotel can't find your reservation, and they will be overbooked at the time of your arrival. No worries, as I've already coordinated this with our travel partner. Please stay tuned for updates!
Best regards,
Jan Ray"
There is still no record of my booking at the hotel and I'm now scrambling to find a place to stay for the festival this Friday.
To add to the stories, I had another bad experience with them. I booked a room at a highly sought after hotel on June 10th to stay on December 9th-11th for a festival. I paid in full back in June.
I called the hotel last week to confirm my reservation, and it turns out it's not on their system, and of course they're now booked solid. I wrote to Super and they said I'd receive a callback or email from their Amendments department. Days later I got this email:
"Hi there,
We're sorry we weren't able to update you regarding your concern. We're also sorry that the hotel can't find your reservation, and they will be overbooked at the time of your arrival. No worries, as I've already coordinated this with our travel partner. Please stay tuned for updates!
Best regards,
Jan Ray"
There is still no record of my booking at the hotel and I'm now scrambling to find a place to stay for the festival this Friday.
Dec 12, 2022, 9:36 am
#3
Original Poster
Join Date: Jan 2007
Location: Mexico
Programs: AM Plat, UA Plat, AA Gold, Bonvoy Titanium, Amex Plat
Posts: 238
Just came back from my trip.
After repeatedly pursuing the agency and a complaint at the BBB, they answered an email replying they had booked me at an alternative hotel. In a previous email I had specified which alternative hotel would be fine for me. This hotel was not at the festival site, but had frequent shuttles or was a nearby walk away. The room they rebooked me on was more expensive than what I had originally paid, but I was not charged a difference. On arrival I was given a junior suite, but with a view of loud construction.
I also received 25% of my original payment as a voucher to use at another hotel.
In the end, the service recovery was decent. If asked whether I'd recommend them to friends and family, I'd answer 5 or 6.
After repeatedly pursuing the agency and a complaint at the BBB, they answered an email replying they had booked me at an alternative hotel. In a previous email I had specified which alternative hotel would be fine for me. This hotel was not at the festival site, but had frequent shuttles or was a nearby walk away. The room they rebooked me on was more expensive than what I had originally paid, but I was not charged a difference. On arrival I was given a junior suite, but with a view of loud construction.
I also received 25% of my original payment as a voucher to use at another hotel.
In the end, the service recovery was decent. If asked whether I'd recommend them to friends and family, I'd answer 5 or 6.
Dec 12, 2022, 11:42 am
#4
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
Just came back from my trip.
After repeatedly pursuing the agency and a complaint at the BBB, they answered an email replying they had booked me at an alternative hotel. In a previous email I had specified which alternative hotel would be fine for me. This hotel was not at the festival site, but had frequent shuttles or was a nearby walk away. The room they rebooked me on was more expensive than what I had originally paid, but I was not charged a difference. On arrival I was given a junior suite, but with a view of loud construction.
I also received 25% of my original payment as a voucher to use at another hotel.
In the end, the service recovery was decent. If asked whether I'd recommend them to friends and family, I'd answer 5 or 6.
After repeatedly pursuing the agency and a complaint at the BBB, they answered an email replying they had booked me at an alternative hotel. In a previous email I had specified which alternative hotel would be fine for me. This hotel was not at the festival site, but had frequent shuttles or was a nearby walk away. The room they rebooked me on was more expensive than what I had originally paid, but I was not charged a difference. On arrival I was given a junior suite, but with a view of loud construction.
I also received 25% of my original payment as a voucher to use at another hotel.
In the end, the service recovery was decent. If asked whether I'd recommend them to friends and family, I'd answer 5 or 6.
Dec 12, 2022, 12:05 pm
#5
Original Poster
Join Date: Jan 2007
Location: Mexico
Programs: AM Plat, UA Plat, AA Gold, Bonvoy Titanium, Amex Plat
Posts: 238
That's right, I no longer think they are scammers, but I do think that they collect prepayment for hotel reservations they are not able to confirm, which is not great. If at some point they are much cheaper than other options and also I am confident the hotel won't sell out those dates, I might try them again.